Audi Las Vegas - Service Center

Michael Crowder always does an exceptional job, he is very professional and courteous. All of the staff are very friendly and helpful, I will always keep coming back. very professional and courteous. All of the staff are very friendly and helpful, I will always keep coming back. More

Service Personnel/ Lack of Communication to Customers As you can see my Last review 6-12-19 .. I finally spoke to the General Manager, More… Darin Hegney and we had a nice chat. He Listened for the most As you can see my Last review 6-12-19 .. I finally spoke to the General Manager, More… Darin Hegney and we had a nice chat. He Listened for the most part, Yes he agreed that the communication to "me" was poor. Yet he did not seem to care much.. I asked him to review the other customers reviews, and he quickly asked if it was on "this site. Dealer Review, He REALLY DID NOT CARE! Mr. Hegney.. ANY AND ALL reviews are important.. you had boasted you went to collage>>>> really? Who cares if you can not manage your house ! More

Sales Department Was Excellent, Service Department is AWFUL Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and the entire process. Then it comes time for service . . . . Nobody EVER answers the telephone at the dealership. The auto attendant call tree is a perpetual loop of unanswered choices to voice prompts. I left at least 5 messages over 6 weeks for my service writer and NEVER received a call back. I finally called sales and they answered. They transferred me to the voicemail of someone named Stephanie, described as the Service Manager, and I left a voice mail detailing my concerns. She didn't bother to call me back!! She simply had my service writer call me. When I received that call, she explained she had never received my messages, and at some level I believed her. She explained that they have huge phone problems and it has been going on for months . . . so much for an organization that is committed to quality, let alone customer satisfaction. I eventually got my car in and the issues were resolved promptly, but again, when I was calling to find out if my car would be done by the end of the day (before I drove home in the other direction) NO ONE ANSWERED. Once I was home, comfortable, etc, I got a call to say my car was done. GRRRRR I received an email today from Audi of Las Vegas letting me know that I would be receiving a satisfaction survey and they hoped I could give them great ratings. I composed a response email to the actual Service Manager Orville Jennings and explained I wouldn't be able to oblige them in their request. I have to say he promptly called me and listened patiently to my harsh criticisms. He expressed disappointment and embarrassment. He gave me his telephone number and said if I ever needed anything to please contact him; he would either answer me or promptly call me back. I believe he is an honorable man, and hopefully following our discussion (and I suspect similar conversations with other dissatisfied customers), he will be able to create some kind of resolution for this issue. Otherwise, I absolutely won't be buying another Audi in 10 months. More

No communication Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive dow Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive down there to hear that nothing had been done. More

DONT BUY!!!! The Audi car is nice to drive, as long as nothing goes wrong with it. I have taken my car in twice and both times wrong parts are delivered to the del The Audi car is nice to drive, as long as nothing goes wrong with it. I have taken my car in twice and both times wrong parts are delivered to the delearship prolonging the time I am without my car. Don’t ever loose your keys because it is very difficult to get a replacement they have to order them which takes about 3 days but before they will order them you have to have your car towed there. This happened to me and they sent the wrong keys now I have to wait longer to get my car back. The end result is if you loose your keys you don’t have a car to drive. It would be nice if they told there customers this before purchasing. The keys also cost over 600.00 per key to replace. You would think st that price they could afford to hire competent employees to send the correct ones the first time. More

Worst experience I was there to get an oil change for my Audi Q7. After waiting for over 2 hours, they said that they also did a car wash, but they lied. When I checke I was there to get an oil change for my Audi Q7. After waiting for over 2 hours, they said that they also did a car wash, but they lied. When I checked the condition of my car, the car was not washed AT ALL. Never want to go again. Service was terrible. More