Audi Las Vegas - Service Center

Sales Department Was Excellent, Service Department is AWFUL Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and the entire process. Then it comes time for service . . . . Nobody EVER answers the telephone at the dealership. The auto attendant call tree is a perpetual loop of unanswered choices to voice prompts. I left at least 5 messages over 6 weeks for my service writer and NEVER received a call back. I finally called sales and they answered. They transferred me to the voicemail of someone named Stephanie, described as the Service Manager, and I left a voice mail detailing my concerns. She didn't bother to call me back!! She simply had my service writer call me. When I received that call, she explained she had never received my messages, and at some level I believed her. She explained that they have huge phone problems and it has been going on for months . . . so much for an organization that is committed to quality, let alone customer satisfaction. I eventually got my car in and the issues were resolved promptly, but again, when I was calling to find out if my car would be done by the end of the day (before I drove home in the other direction) NO ONE ANSWERED. Once I was home, comfortable, etc, I got a call to say my car was done. GRRRRR I received an email today from Audi of Las Vegas letting me know that I would be receiving a satisfaction survey and they hoped I could give them great ratings. I composed a response email to the actual Service Manager Orville Jennings and explained I wouldn't be able to oblige them in their request. I have to say he promptly called me and listened patiently to my harsh criticisms. He expressed disappointment and embarrassment. He gave me his telephone number and said if I ever needed anything to please contact him; he would either answer me or promptly call me back. I believe he is an honorable man, and hopefully following our discussion (and I suspect similar conversations with other dissatisfied customers), he will be able to create some kind of resolution for this issue. Otherwise, I absolutely won't be buying another Audi in 10 months. More

No communication Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive dow Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive down there to hear that nothing had been done. More

DONT BUY!!!! The Audi car is nice to drive, as long as nothing goes wrong with it. I have taken my car in twice and both times wrong parts are delivered to the del The Audi car is nice to drive, as long as nothing goes wrong with it. I have taken my car in twice and both times wrong parts are delivered to the delearship prolonging the time I am without my car. Don’t ever loose your keys because it is very difficult to get a replacement they have to order them which takes about 3 days but before they will order them you have to have your car towed there. This happened to me and they sent the wrong keys now I have to wait longer to get my car back. The end result is if you loose your keys you don’t have a car to drive. It would be nice if they told there customers this before purchasing. The keys also cost over 600.00 per key to replace. You would think st that price they could afford to hire competent employees to send the correct ones the first time. More

Worst experience I was there to get an oil change for my Audi Q7. After waiting for over 2 hours, they said that they also did a car wash, but they lied. When I checke I was there to get an oil change for my Audi Q7. After waiting for over 2 hours, they said that they also did a car wash, but they lied. When I checked the condition of my car, the car was not washed AT ALL. Never want to go again. Service was terrible. More

Poor service department, dishonest I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my Audi. So the person at the parts department referred me to the service department. They could not service my car to program the key so I came back the following morning as instructed (November 13th). First mistake: after waiting for over an hour, the service person told me that I would be charged $145 for the key part. He said I was given the old price (I showed him the quoted price just a day old). So, who ever he spoke to on the phone said to give me the quoted price. Second mistake: the service person told me after I signed the agreement to pay the $95 for the key part, claimed that he offered me a ride. That I chose to wait. He was very rude and I told him he did not offer me a ride. How could he? He knew I was out of state! He took my initial information when checking in my car. Third mistake: I was told that my wait was about 2 hours, it was over 3 hours excluding a free car wash. Just to program my new key part. Fourth mistake: they just fix the old key and not replace the part! Unbelievable. BTW, it was my first visit at this dealership. Definitely thinking of not buying my second Audi from them. And will write a complain to their service director. Very unhappy place. More

I speak to someone on the phone and they say the key can be reseted and could be done by the next day.. I go there and speak to this lady named Stephany and she says they normally don't do this but if they be reseted and could be done by the next day.. I go there and speak to this lady named Stephany and she says they normally don't do this but if they do it it's going to be by the end of next week.. I needed to change something in the car and she wouldn't allow it within the property so I had to take te car outside, change it and push it back in the dealership.. For literally changing that part within 37 seconds she wanted to charge me $154!!!!! Her attitudeon a scale to 10 I'll rate it negative -5. If u have a choice pick another mechanic or dealer or even person at the service department.. Ignore her at all cost!! More

I took my Audi A4 here for service on a friday when the low oil pressure light came on and was told someone would begin work on it that afternoon. I was called later and told that there was extensive dama low oil pressure light came on and was told someone would begin work on it that afternoon. I was called later and told that there was extensive damage to my car and that the tech needed more time to determine the extent of the damage. I went over the next day and found my car in the same exact spot the tow truck driver had left it. I talked to someone inside so I could get my key and retrieve some things in the car and found out that no work had begun on it yet. So why was I told there was extensive damage when no one had started working yet on the car? I know they lied to me. I didn't receive another call until Wednesday the next week to find out the extent of the damage.The diagnosis was poor at best, as if someone just guessed about it. They said it had low oil pressure which I already knew. They thought it was because of a sludge problem. I pressed them to tell me how they could know that because there are lots of things that can cause a low oil pressure light and he admitted that they couldn't really say for sure unless they tore into the engine for another $500. For $150 diagnosis I received a lie, wasted time and in the end a guess that included a very expensive job. More

I took my 2005 a4 in to check on a random misfire. 160$ diag. Chased every possible problem, compression, ign coils, head gaskets, injectors, fuel pump. I asked if they checked the spark plugs and they tho diag. Chased every possible problem, compression, ign coils, head gaskets, injectors, fuel pump. I asked if they checked the spark plugs and they thought that was silly. 1100 dollars later w/ new plugs runs the car runs fine. I will never go there again, they had my car for 10 days, and acted like I was a 16 yr old girl when I tried to talk them into putting new plugs in it. I'm a 25 year old male who has worked on motorcycles and cars my whole life. They were even about to put a new ecu into the car (1000 dollars). All of this over a simple spark plug change and a can of injector cleaner run through it. I am the absolute opposite of happy with desert Audi. I've always been tought the k.I.s.s. Rule when working on an engine. Keep it simple stupid. These guys are obviously fought to overlook the lowest possible cause and start at the top. More

Desert Audi has the worst service ever. I was coming in from out of town and needed 1 ignition coil replaced. They wanted to charge me $56 for a $32 part and 1.5 hours of labor that every other dealer char from out of town and needed 1 ignition coil replaced. They wanted to charge me $56 for a $32 part and 1.5 hours of labor that every other dealer charges 1 hour for. I spoke with the service manager (Anna) and she could not justify the cost gouging. More

I purchased a used car there on 2/24. Everyone was very friendly and helpful in the car buying process. I am young and this was my first time buying a car on my own. I purchased the extended warranty in ca friendly and helpful in the car buying process. I am young and this was my first time buying a car on my own. I purchased the extended warranty in case anything should happen to my car, then I would be covered. Well barely more than a month later, my car began to get warm- it wasn't overheating yet, but the needle was past the half way mark on the scale. On my 38th day of owning this car, it did start to overheat. I immediately called the dealership to insure that I was covered for parts and services. They assured me I was covered but that I would need to have the car towed in, because if I drove it while overheating it would void the warranty- I took their advice and had a tow truck come retrieve my car from work and take it to Desert Jeep because Desert VW didn't have appointments open for that day. In the mean time I had to rent a car to get back and forth to work ($160.00). A few hours has passed when I received a phone call from the mechanic at Desert Jeep "The good news is, we found the problem- the bad news is your warranty doesn't cover it. Your radiator needs to be replaced and that’s $450. Also, you need a new thermostat." The reason he said my warranty won’t cover it is because I bought the "Silver" warranty and I needed to have a better one in order to cover the radiator. I was completely floored! The warranty lady never told me what plan I had, just that I was covered. I was so angry! I've had this car for 38 days and already I am going to have to poor $500+ dollars into it! I'm not a rich woman, I have been saving my money for something important and now those plans are down the drain! I called my warranty company to verify that the information was correct, sadly- it was. Then I called Desert VW where I had purchased the car and spoke with Eric (The used car manager) and he said "I'm sorry that we sold you a bad car and that you have to deal with this, but there is an Auto Nation 60 warranty that I am going to check and make sure it covers." This was at like 6:30pm on 4/3. Well this morning I get a call from the mechanic at Desert Jeep saying he's spoken to Eric and checked with Auto Nation and since my car has over 72000 miles, it's not covered. My car, by the way has like 72800 miles. Eric has said that he'll cover some of the costs and that all I'll have to pay is $200. I tried to reason with him saying I did everything right, I bought the warranty and this is how they're treating me!? He assured me there was nothing more I could do. So I call the mechanic back and tell him to go ahead and fix my car- he then said that my thermostat also needed to be repaired and that my warranty did cover that, but the deductible was $100. I'm so livid and upset that I am having to pay all this money that I really needed for something else on this piece of crap car that I've had for only 38 days! I hope this letter reaches the correct people and something gets done about the horrible service I have received. Desert VW takes advantage of people and they are the definition of sleazy salesman! In total I will have spent $460! Absolutely Ridiculous! More