Audi Las Vegas - Service Center

Overall, the experience was as expected. It was pleasing that when I drove the car away it was running better than it was when it was put in for service. This always brings a smile to one's face. My critiqu that when I drove the car away it was running better than it was when it was put in for service. This always brings a smile to one's face. My critique is as follows - A driver knows their car and its idiosyncrasies. I had highlighted two specific performance challenges I was having with the car. These were highly noticeable to an amateur like myself and therefore simple to note for a professional. When I picked up the vehicle, I was told that the mechanics didn't notice anything and that they could not reproduce the explanation I had offered. In one case that is understandable. In the other case hard to fathom. It essentially tells me that what I reported was not checked. There is no way someone testing what I had described would not clearly notice the symptoms. As a driver trusting their vehicle to the dealer this is like a red rag to a bull. It also erodes trust in the relationship and leaves a question as to whether the matter was reviewed at all. Although I am sure I was charged for the time to try to recreate the scenario. In summary, don't do that. A phone call to me for further explanation was warranted as I had specifically highlighted the concern. As it happens the service seems to have alleviated the problem I was experiencing was, at least for the moment. The exercise is close to a 4-figure sum for a simple service. Treat the transaction accordingly. It's not buying milk from the corner shop. More

The customer service advisors much better at Audi than other dealerships I’ve used. The communication is good,my appointments resolve the issues, and my car has very few issues outside of maintenance. The other dealerships I’ve used. The communication is good,my appointments resolve the issues, and my car has very few issues outside of maintenance. The only negative is the way they track the fuel and try to charge you in the loaner cars. More

Great experience every time I go get service done love it there Audi is great! there Audi is great! More

Best dealership ever!!! From sales to service!Well done. Best dealership ever!!! From sales to service! Well done. Always a great experience every time Best dealership ever!!! From sales to service! Well done. Always a great experience every time More

Beautiful dealership. Excellent customer service. Wido is now my Service Agent, I had a flat tire late on a Friday and Wido was kind enough to fit my car in to get repaired. Extremely thorough job and e is now my Service Agent, I had a flat tire late on a Friday and Wido was kind enough to fit my car in to get repaired. Extremely thorough job and excellent follow up. More

Love working with Ari. She best!! She always helps me with my needs to my car. Always polite with my needs to my car. Always polite More

The team here consists of extremely knowledgeable and professional staff members that always make their clients feel amazing. professional staff members that always make their clients feel amazing. More

Upon arrival I was greeted immediately. Service manager explained thoroughly what will be done. The car was returned with car wash. Facility is clean and modern. explained thoroughly what will be done. The car was returned with car wash. Facility is clean and modern. More

Kevin was great. Everything was on time. A loaner car would be nice, but I understand why they don't have any. Let's go Brandon would be nice, but I understand why they don't have any. Let's go Brandon More

Great experience for my first time there. Kevin was a big help. He answered every question I had and called me with updates with my service. Thank you! big help. He answered every question I had and called me with updates with my service. Thank you! More