Audi Las Vegas - Service Center

Fast and Efficient! The turn around after having to two my 2014 Audi was very fast! The turn around after having to two my 2014 Audi was very fast! More

My previous appointment before this appointment was a or would of been rated less than one star. My service advisor would not listen to me and she was very rude. I will be calling the manager today to bring would of been rated less than one star. My service advisor would not listen to me and she was very rude. I will be calling the manager today to bring this to his attention. My turbo went out my Q7 Diesel. I explained to her there was a DEF blue film on my tailpipes and my engine lost power to accelerate past 20 mph. I also explained to her that the catalytic converter was replaced before and that my car was in the emissions lawsuit. She insisted that the turbo was not part of the emissions lawsuit or part of a emission concern. I should’ve contacted the manager then, but I figured the mechanics would figure it out. They replaced the turbo charger at no cost, but I ended up having more concerns after I picked it up. My car was continuing to have the white film on my tail pipes. My engine coolant light repeatedly came on and the engine was burning coolant. Lifted the hood to check the coolant, my engine that I always keep steam cleaned was a mess with Def blue all over the engine. I contacted Michael the manager explained the situation took my car down to Audi for him to see the Def Blue all over my engine and smell the coolant burn. I had to add coolant 1-2 times a week. There were no visable signs of a leak. I had to wait almost a month for a loaner car to be available. I knew my engine had a big problem and would be in the shop for a while, but didn’t care. I just wanted it fixed right. I got a new service advisor. His name is Kevin. This guy from the get go was knowledgeable, kind and respectful. Apologetic that they needed more time with my car, I didn’t care about that because I wanted it fixed right, but nonetheless apologetic, he knows customer service. Audi of LV got it right at this service appointment. If I could give more than 5 stars I would. I thank the manger Michael and Service Advisor Kevin for listening to me about the concerns for my Q7 and I appreciate them getting me a loaner. I love my Audi Q7. I appreciate LV Audi for their 5 Star Service. Just a FYI had a Mercedes and will never own another again. They were good when I purchased new, but past five years of ownership they were terrible. Hands down Audi of LV kills Fletcher Jones Mercedes Benz customer service. More

Eric is always great. It’s comforting to bring my car to him. He always gets it done right and never gives the run around. It’s comforting to bring my car to him. He always gets it done right and never gives the run around. More

The car was service properly, by professional, courteous and efficient staff. In a timely cfashion and efficient staff. In a timely cfashion More

My first service experience was great. Timely, and courteous. My car was ready on time and I was provided with a loaner that was new and clean. Timely, and courteous. My car was ready on time and I was provided with a loaner that was new and clean. More

Service advisor was friendly and honest. Delivered car ahead of time and was communicative the entire way. Delivered car ahead of time and was communicative the entire way. More

I’ve used the Audi Las Vegas’ service department a few times now, and they have always been helpful, professional, and efficient. Chris has been my “service consultant” twice now, and he goes above and be times now, and they have always been helpful, professional, and efficient. Chris has been my “service consultant” twice now, and he goes above and beyond to make his customers feel taken care of. More

I experienced really excellent service at Audi Las Vegas. My Service Advisor Chris was friendly and courteous and the technician team was able to get me back in the drivers seat in no time! My Service Advisor Chris was friendly and courteous and the technician team was able to get me back in the drivers seat in no time! More

Very helpful team of people here. Helped me with issue and kept me informed to progress and options to solve issue. Helped me with issue and kept me informed to progress and options to solve issue. More

I really like this dealership! So much so, I’ve owned 7 Audi’s over the past 15 years. From sales to service, they always excel. So much so, I’ve owned 7 Audi’s over the past 15 years. From sales to service, they always excel. More