Audi Las Vegas

Desert Audi has the worst service ever. I was coming in from out of town and needed 1 ignition coil replaced. They wanted to charge me $56 for a $32 part and 1.5 hours of labor that every other dealer char from out of town and needed 1 ignition coil replaced. They wanted to charge me $56 for a $32 part and 1.5 hours of labor that every other dealer charges 1 hour for. I spoke with the service manager (Anna) and she could not justify the cost gouging. More

I purchased a used car there on 2/24. Everyone was very friendly and helpful in the car buying process. I am young and this was my first time buying a car on my own. I purchased the extended warranty in ca friendly and helpful in the car buying process. I am young and this was my first time buying a car on my own. I purchased the extended warranty in case anything should happen to my car, then I would be covered. Well barely more than a month later, my car began to get warm- it wasn't overheating yet, but the needle was past the half way mark on the scale. On my 38th day of owning this car, it did start to overheat. I immediately called the dealership to insure that I was covered for parts and services. They assured me I was covered but that I would need to have the car towed in, because if I drove it while overheating it would void the warranty- I took their advice and had a tow truck come retrieve my car from work and take it to Desert Jeep because Desert VW didn't have appointments open for that day. In the mean time I had to rent a car to get back and forth to work ($160.00). A few hours has passed when I received a phone call from the mechanic at Desert Jeep "The good news is, we found the problem- the bad news is your warranty doesn't cover it. Your radiator needs to be replaced and that’s $450. Also, you need a new thermostat." The reason he said my warranty won’t cover it is because I bought the "Silver" warranty and I needed to have a better one in order to cover the radiator. I was completely floored! The warranty lady never told me what plan I had, just that I was covered. I was so angry! I've had this car for 38 days and already I am going to have to poor $500+ dollars into it! I'm not a rich woman, I have been saving my money for something important and now those plans are down the drain! I called my warranty company to verify that the information was correct, sadly- it was. Then I called Desert VW where I had purchased the car and spoke with Eric (The used car manager) and he said "I'm sorry that we sold you a bad car and that you have to deal with this, but there is an Auto Nation 60 warranty that I am going to check and make sure it covers." This was at like 6:30pm on 4/3. Well this morning I get a call from the mechanic at Desert Jeep saying he's spoken to Eric and checked with Auto Nation and since my car has over 72000 miles, it's not covered. My car, by the way has like 72800 miles. Eric has said that he'll cover some of the costs and that all I'll have to pay is $200. I tried to reason with him saying I did everything right, I bought the warranty and this is how they're treating me!? He assured me there was nothing more I could do. So I call the mechanic back and tell him to go ahead and fix my car- he then said that my thermostat also needed to be repaired and that my warranty did cover that, but the deductible was $100. I'm so livid and upset that I am having to pay all this money that I really needed for something else on this piece of crap car that I've had for only 38 days! I hope this letter reaches the correct people and something gets done about the horrible service I have received. Desert VW takes advantage of people and they are the definition of sleazy salesman! In total I will have spent $460! Absolutely Ridiculous! More

was sold an A4, very specific car. was given the VIN # and put down a deposit. was told the car was in production. 3 weeks later i called and was told they were having xxxxxxgetting the car. finally was t and put down a deposit. was told the car was in production. 3 weeks later i called and was told they were having xxxxxxgetting the car. finally was told another dealership had the car. was lied to by sales person and sales supervisor. looked on peice of paper they gave me with vin and found dealership info. called the dealership (hoehn audi in california), called them up asked if they had the car and was sold the car for less. Hoehn was great, had car waiting for me to pick up. audi in las vegas is horrendous. More

My fiance and I visited this dealership to check on a used Jetta. We drove the car, liked it but wanted to sleep on it and come back the next day. The Manager would not tell even tell us the price of t used Jetta. We drove the car, liked it but wanted to sleep on it and come back the next day. The Manager would not tell even tell us the price of the car unless we were buying that night. Absurd. The salesman then tried to lecture me on how to buy a car. Instead of lecturing them on how to SELL a car, we politely got on the Ducati we rode in on that costs considerably more than the car and left. While leaving the salesman reparked the Jetta we test drove, squealing the tires in reverse and forward... I am certain that care does wonders for the cars they sell. We went to another dealership and bought a Jetta for cash that night. Desert Volkswagen- learn the CUSTOMER is the person that is catered to. More