Audi Las Vegas

I expressed interest online. Kim beck immediately called and set up the appointment and when I went and met with Armand he was great. He was informative, listened to what I wanted, made a great recommendati and set up the appointment and when I went and met with Armand he was great. He was informative, listened to what I wanted, made a great recommendation and did not pressure me to make a decision. I have had the car, a 2012 A6 prestige, for the days and I love it. More

I went to look at a new Audi A5. Deeno, my sales guy was awesome. He was informative, quick and easy to work with. No huge pressure but enough interest that he seemed to truly care about me. The sales ma awesome. He was informative, quick and easy to work with. No huge pressure but enough interest that he seemed to truly care about me. The sales manager worked quickly to get me approved and my trade came in at a fair value. The finance guy, Patrick, was efficient, informative and while he offered me several products there was no uncomfortable pressure to buy any of them ( I bought 1 out of 5). I would definately recommend these guys if you have interest in an Audi. Erica Arthur More

Does not follow through with agreement. Poor service and follow up. They get the sale done but then don't follow through with items needing to be taken care of. Don't return phone calls. You will find yours follow up. They get the sale done but then don't follow through with items needing to be taken care of. Don't return phone calls. You will find yourself making many calls to them and they still don't follow through. It is a joke dealing with them, they are far from delivering just average Sevice. More

There is such thing a buyer beware but when you buy a car from a dealer like this you expect everything to work. I didn't test out the navigation system before I bought it and as I drove it away I realized from a dealer like this you expect everything to work. I didn't test out the navigation system before I bought it and as I drove it away I realized it didn't work. Immediately brought it back and they told me they would have to take it to the Porsche dealer. Two days later I received a call saying it would cost $600 to fix it and desert Audi would only play half. They sold me a car with navigation that didn't work and were not willing to fix it. I would not trust these people. If you can't help yourself and really want to buy a car from them do yourself a favor and make sure everything works or it will cost you. More

Worst experience imaginable,,, Purchased pre owned BMW,, Was told. It required minor repairs and told it would be repaired right away. Leterally, one week later I'm still here waiting for 'minor' repairs,,! Was told. It required minor repairs and told it would be repaired right away. Leterally, one week later I'm still here waiting for 'minor' repairs,,!! Service department claimed not to know what needed to be fixed, Salesman said he doesn't know what happen. They took my money right away but couldnt deliver car as promoted. Got the run around for days. I would never trust this dealer ever again. Stay Away if you value customer service,,!!! More

I went to look at a 2013 Audi, in Las Vegas Nevada, which had recently arrived. Drove and liked it however by the time I received an insurance quote, and had done some other shopping the car had been sold a had recently arrived. Drove and liked it however by the time I received an insurance quote, and had done some other shopping the car had been sold and no others were available in the vicinity. I discussed with my Salesperson, Robert, what he wanted to do, since I couldn't wait for months to order one and preferred not to travel out of town where others were available. They found a more upgraded one out of state and negotiated to have it shipped here, and at no charge to me. They were not under any obligation to do this. They also worked out a very competitive price which turned out to be less than I would have otherwise paid out of the area where I had priced several. I left a deposit and signed to have the vehicle transferred. A few days later the car arrived in good order, no miles,nor damages, clean, fueled, tested fine, ready to go. I completed the paper work, was not pressured to take additional items though I took some which I had previously reviewed. Robert went over the various systems with me and gave me a lift back from the airport. A+ all around so far! More

I speak to someone on the phone and they say the key can be reseted and could be done by the next day.. I go there and speak to this lady named Stephany and she says they normally don't do this but if they be reseted and could be done by the next day.. I go there and speak to this lady named Stephany and she says they normally don't do this but if they do it it's going to be by the end of next week.. I needed to change something in the car and she wouldn't allow it within the property so I had to take te car outside, change it and push it back in the dealership.. For literally changing that part within 37 seconds she wanted to charge me $154!!!!! Her attitudeon a scale to 10 I'll rate it negative -5. If u have a choice pick another mechanic or dealer or even person at the service department.. Ignore her at all cost!! More

Everyone was very friendly, genuine, not pushy, and I was very Impressed with the car and the dealership. I would definite go back and recommend you to others. Thank you very Impressed with the car and the dealership. I would definite go back and recommend you to others. Thank you More

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!*** I had a recent incident where I put a deposit down on a car and was ready to pick it up. I questioned the Sales YOU IN ONE WAY OR THE OTHER!*** I had a recent incident where I put a deposit down on a car and was ready to pick it up. I questioned the Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the liar responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order. ...***BREACH OF CONTRACT!!***.... The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal! I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed. The fact that I live in another state prevented me from visiting these loose casino free-wheeling scam guys in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift! I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is. If you Google this dealership at different websites/forums, you will SEE that they are one of the **LOWEST RATED** Audi dealers in the entire West Coast Region The main complaints they get is the service dept. doing fraudulent repairs at extremely high prices and sales people pulling scam maneuvers which are even worse than my experience and complaint. I have a friend who nearly sued them for a fraudlent sale on a used car. Only at the last minute did they make things honorable after they sensed that a lawsuit was going to hit them. Unbelievable! I thought his experience was an anomaly. It isn't. These complaints aren't just anomalies. There's just TOO MANY COMPLAINTS with this dealership. Desert Audi is seriously seeking to screw people over **IF** they can. I hope Audi of America takes their franchise license away as these scheisters are giving Audi a really bad name. Give your business to another dealership. ...If you ignore me....Good luck! You've been warned!..... *** P.S. I don't work in the auto industry and have no vested interest in these guys other than how they treated me and my friend and to lend voice to the CONSISTENT CHORUS of COMPLAINTS that this dealership is continuously receiving. More

I took my Audi A4 here for service on a friday when the low oil pressure light came on and was told someone would begin work on it that afternoon. I was called later and told that there was extensive dama low oil pressure light came on and was told someone would begin work on it that afternoon. I was called later and told that there was extensive damage to my car and that the tech needed more time to determine the extent of the damage. I went over the next day and found my car in the same exact spot the tow truck driver had left it. I talked to someone inside so I could get my key and retrieve some things in the car and found out that no work had begun on it yet. So why was I told there was extensive damage when no one had started working yet on the car? I know they lied to me. I didn't receive another call until Wednesday the next week to find out the extent of the damage.The diagnosis was poor at best, as if someone just guessed about it. They said it had low oil pressure which I already knew. They thought it was because of a sludge problem. I pressed them to tell me how they could know that because there are lots of things that can cause a low oil pressure light and he admitted that they couldn't really say for sure unless they tore into the engine for another $500. For $150 diagnosis I received a lie, wasted time and in the end a guess that included a very expensive job. More