Audi Las Vegas

Great Sales Staff, helpful, communicative, and motivated! This is an amazing dealership. Not only are they one of a reputable chain of dealers, and not only do they have all the amenities and communicative, h This is an amazing dealership. Not only are they one of a reputable chain of dealers, and not only do they have all the amenities and communicative, helpful staff, but they also go out of the way to ensure you have an amazing experience. I had some financing difficulties and complications related to my credit history and pending total loss on my previous car, but they pulled strings to make the deal go through. So much love and thanks to Travis, Viresh, and Alex at Audi Las Vegas for going the extra mile to get me out the door and into my beautiful new car! More

Sales Department Was Excellent, Service Department is AWFUL Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and the entire process. Then it comes time for service . . . . Nobody EVER answers the telephone at the dealership. The auto attendant call tree is a perpetual loop of unanswered choices to voice prompts. I left at least 5 messages over 6 weeks for my service writer and NEVER received a call back. I finally called sales and they answered. They transferred me to the voicemail of someone named Stephanie, described as the Service Manager, and I left a voice mail detailing my concerns. She didn't bother to call me back!! She simply had my service writer call me. When I received that call, she explained she had never received my messages, and at some level I believed her. She explained that they have huge phone problems and it has been going on for months . . . so much for an organization that is committed to quality, let alone customer satisfaction. I eventually got my car in and the issues were resolved promptly, but again, when I was calling to find out if my car would be done by the end of the day (before I drove home in the other direction) NO ONE ANSWERED. Once I was home, comfortable, etc, I got a call to say my car was done. GRRRRR I received an email today from Audi of Las Vegas letting me know that I would be receiving a satisfaction survey and they hoped I could give them great ratings. I composed a response email to the actual Service Manager Orville Jennings and explained I wouldn't be able to oblige them in their request. I have to say he promptly called me and listened patiently to my harsh criticisms. He expressed disappointment and embarrassment. He gave me his telephone number and said if I ever needed anything to please contact him; he would either answer me or promptly call me back. I believe he is an honorable man, and hopefully following our discussion (and I suspect similar conversations with other dissatisfied customers), he will be able to create some kind of resolution for this issue. Otherwise, I absolutely won't be buying another Audi in 10 months. More

No communication Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive dow Appt time made. Car there for 5 hrs, still haven't even popped the hood. I left 4 messages for advisor, no return calls. I finally had to drive down there to hear that nothing had been done. More

DONT BUY!!!! The Audi car is nice to drive, as long as nothing goes wrong with it. I have taken my car in twice and both times wrong parts are delivered to the del The Audi car is nice to drive, as long as nothing goes wrong with it. I have taken my car in twice and both times wrong parts are delivered to the delearship prolonging the time I am without my car. Don’t ever loose your keys because it is very difficult to get a replacement they have to order them which takes about 3 days but before they will order them you have to have your car towed there. This happened to me and they sent the wrong keys now I have to wait longer to get my car back. The end result is if you loose your keys you don’t have a car to drive. It would be nice if they told there customers this before purchasing. The keys also cost over 600.00 per key to replace. You would think st that price they could afford to hire competent employees to send the correct ones the first time. More

Horrible Cow Susan Purchased a 70,000 brand new Q7. Had problems with the sunroof getting stuck open. Took it in over 3 times. They kept telling me they fixed the issue. Purchased a 70,000 brand new Q7. Had problems with the sunroof getting stuck open. Took it in over 3 times. They kept telling me they fixed the issue. Had same problem again. 4th time now. Talked to Susan the sales rep and she completely ignored the issue and said “but it’s a nice looking SUV” and walked away. These people are complete garbage. I wouldn’t recommend anyone here. They just want to make their commission and want you out. Beware of this fat cows tactics. General Manager is a cockhead! More

Worst experience I was there to get an oil change for my Audi Q7. After waiting for over 2 hours, they said that they also did a car wash, but they lied. When I checke I was there to get an oil change for my Audi Q7. After waiting for over 2 hours, they said that they also did a car wash, but they lied. When I checked the condition of my car, the car was not washed AT ALL. Never want to go again. Service was terrible. More

Service was top notch. The service provided from the sales person was incredible. It was a low pressure sale and he made me feel very comfortable and at home. The service provided from the sales person was incredible. It was a low pressure sale and he made me feel very comfortable and at home. More

BUYER BEWARE I purchased a 2011 Audi A5 in july of 2016 for $23,000 at the time the salesman showed me kelley blue book for $28,000 at the time it seemed like i g I purchased a 2011 Audi A5 in july of 2016 for $23,000 at the time the salesman showed me kelley blue book for $28,000 at the time it seemed like i got a deal. After four months i needed to change vehicles do to a back injury that makes it very difficult to get in and out the car because its to low to the ground. I brought the car back to Audi of Las Vegas to see if i can get in to a suv but they said they where only going to give me $16500 for it. I said only four months owning a used audi and now the value of the car drops 41.07% so i ask for the general manager Darin Hegney he even agreed with me says this is not right so he would email the appraiser on my behalf he thinks it will only come back at $17,500 and wow he was right on the money at $17,500 i told him this is not right so i call Audi customer care when i talked to them at the time they said they couldn't understand why this was happening to me but they would get back to me on wednesday finally after waiting days they call me back and said sorry but the dealer gets to make those decisions. i said wow a company that knows the customer is not being taken care of but still decides to lets Audi of Las Vegas diminish there brand and customer reputation. BUYER BEWARE More

Horrible all around! I'm a military guy who bought a used Q7 from this dealership back in Oct. 2014. Being that there aren't many good condition used Q7's around I jumped I'm a military guy who bought a used Q7 from this dealership back in Oct. 2014. Being that there aren't many good condition used Q7's around I jumped on the sale. Quick overview, brakes were bad, did not come with GPS or Bluetooth (on sticker price/vehicle description) and they gave it to me dirty (old French fries in it & dried up soda spots). Regardless, I was still content. Fast forward, after 6 trips to service for the radio shutting off and moon roof not closing we finally went to Audi of Henderson. Fast forward again...we moved to NY and decided to trade it in for a new Acura. I purchase a 3 year warranty and was entitled to 2 years being refunded. It's been 45 days and the Finance Department still hasn't sent the one form for me to sign. I sent them the odometer statement and proof that the lien was paid off and every time I call they act like they don't know who I am. Avoid this place! You will get the red carpet treatment only until you sign the dotted line. After this, you are just an inconvenience to them. Btw, my salesman quit because they treat everyone like crap. Audi's are great but not this dealership. I got treated better at Kia surprisingly. I promise you'll be disappointed if you go here. More

Poor service department, dishonest I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my I went to the parts department on November 12th to replace part of the key. It would cost $95. However, when tested the key part didn't work with my Audi. So the person at the parts department referred me to the service department. They could not service my car to program the key so I came back the following morning as instructed (November 13th). First mistake: after waiting for over an hour, the service person told me that I would be charged $145 for the key part. He said I was given the old price (I showed him the quoted price just a day old). So, who ever he spoke to on the phone said to give me the quoted price. Second mistake: the service person told me after I signed the agreement to pay the $95 for the key part, claimed that he offered me a ride. That I chose to wait. He was very rude and I told him he did not offer me a ride. How could he? He knew I was out of state! He took my initial information when checking in my car. Third mistake: I was told that my wait was about 2 hours, it was over 3 hours excluding a free car wash. Just to program my new key part. Fourth mistake: they just fix the old key and not replace the part! Unbelievable. BTW, it was my first visit at this dealership. Definitely thinking of not buying my second Audi from them. And will write a complain to their service director. Very unhappy place. More