Audi Las Vegas

Service Personnel/ Lack of Communication to Customers As you can see my Last review 6-12-19 .. I finally spoke to the General Manager, More… Darin Hegney and we had a nice chat. He Listened for the most As you can see my Last review 6-12-19 .. I finally spoke to the General Manager, More… Darin Hegney and we had a nice chat. He Listened for the most part, Yes he agreed that the communication to "me" was poor. Yet he did not seem to care much.. I asked him to review the other customers reviews, and he quickly asked if it was on "this site. Dealer Review, He REALLY DID NOT CARE! Mr. Hegney.. ANY AND ALL reviews are important.. you had boasted you went to collage>>>> really? Who cares if you can not manage your house ! More

A real scam I leased a car with audi in 2016, originally they didn’t give me the second key and the owner manual saying that they will send it to me (I have it wr I leased a car with audi in 2016, originally they didn’t give me the second key and the owner manual saying that they will send it to me (I have it written and signed by both parties). They never sent it to me and when I was turning it in they charged me for those 2 items. I never received a call or anything about them having those 2 items ready to pick up (never really needed them) but I guess they need something that they never gave me. Asking for them for proof that they ever sent me those 2 items or called me about them but they are not able to provide any proof. Long story short: I am showing proof that they didn’t initially give me those 2 items, but they are not able to show me any evidence that they have those 2 items nor sent it to me. I mean if you lose a key and a book, why do you charge the customer. To this day I have the proof, but it is not worth any lawyer, judge or anyone’s time to try to bring a lawsuit against them. Just to make my experience better, the person doing the inspection at the end told he doesn't believe me and I should talk to someone else (a shame I didn’t memorize his name). At the end of the day $200 is not much for me and I am paying them, but their service was horrible and they lost me as a customer. Hope whoever reads this, thinks twice before leasing or buying from Audi More

Great Sales Staff, helpful, communicative, and motivated! This is an amazing dealership. Not only are they one of a reputable chain of dealers, and not only do they have all the amenities and communicative, h This is an amazing dealership. Not only are they one of a reputable chain of dealers, and not only do they have all the amenities and communicative, helpful staff, but they also go out of the way to ensure you have an amazing experience. I had some financing difficulties and complications related to my credit history and pending total loss on my previous car, but they pulled strings to make the deal go through. So much love and thanks to Travis, Viresh, and Alex at Audi Las Vegas for going the extra mile to get me out the door and into my beautiful new car! More

Sales Department Was Excellent, Service Department is AWFUL Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and Mark Carpenter the Sales Manager was awesome. He always answered my calls, and went out of his way to make sure I was satisfied with my purchase and the entire process. Then it comes time for service . . . . Nobody EVER answers the telephone at the dealership. The auto attendant call tree is a perpetual loop of unanswered choices to voice prompts. I left at least 5 messages over 6 weeks for my service writer and NEVER received a call back. I finally called sales and they answered. They transferred me to the voicemail of someone named Stephanie, described as the Service Manager, and I left a voice mail detailing my concerns. She didn't bother to call me back!! She simply had my service writer call me. When I received that call, she explained she had never received my messages, and at some level I believed her. She explained that they have huge phone problems and it has been going on for months . . . so much for an organization that is committed to quality, let alone customer satisfaction. I eventually got my car in and the issues were resolved promptly, but again, when I was calling to find out if my car would be done by the end of the day (before I drove home in the other direction) NO ONE ANSWERED. Once I was home, comfortable, etc, I got a call to say my car was done. GRRRRR I received an email today from Audi of Las Vegas letting me know that I would be receiving a satisfaction survey and they hoped I could give them great ratings. I composed a response email to the actual Service Manager Orville Jennings and explained I wouldn't be able to oblige them in their request. I have to say he promptly called me and listened patiently to my harsh criticisms. He expressed disappointment and embarrassment. He gave me his telephone number and said if I ever needed anything to please contact him; he would either answer me or promptly call me back. I believe he is an honorable man, and hopefully following our discussion (and I suspect similar conversations with other dissatisfied customers), he will be able to create some kind of resolution for this issue. Otherwise, I absolutely won't be buying another Audi in 10 months. More