Audi Lakeland

Outstanding staff and exceptional service. Would highly recommend this dealership to anyone looking to purchase a new or used Audi. Would highly recommend this dealership to anyone looking to purchase a new or used Audi. More

Excellent experience the whole process was quick and simple highly recommend this dealership from sales to finance and management simple highly recommend this dealership from sales to finance and management More

Josh, Kyle, and Carolina were great and very helpful. The buying process was straightforward and easy. The buying process was straightforward and easy. More

Really great experience from finding the right cars until pickup. Will definitely be back again! pickup. Will definitely be back again! More

Josh Thomas was excellent and is the reason we would buy again. He was prompt and honest. Great to deal with and very knowledgable. again. He was prompt and honest. Great to deal with and very knowledgable. More

Took my car in for the warranty service. I stayed at the shop and waited for my car. After a few hours I went up front to find out what was going on and was told they sent a video to my pho I stayed at the shop and waited for my car. After a few hours I went up front to find out what was going on and was told they sent a video to my phone with recommended extra maintenance that my car needed. Of course they couldn’t walk 20 feet to let me know. It just so happened they sent the text to the phone of my deceased husband-mind you, they checked with me on my cell number when I checked in. No problem. I told them to do the work on the car. Paid over $700 when I left. Well, I go to file the invoice and look at last years invoice and find out they did a service on my car that had been done last year. I don’t know because last year my husband took the car for the service before he passed and now he is gone so he couldn’t tell me they did that service. So I call and explain the situation and of course I get some crazy response. However, I was told they would call me back. No call back. I call again- no call back and also know, they don’t answer the phone many times. So I call and request to speak to the service manager. No call. I call back and a young man promised he would have the service manager call me back and he did. Mick Randall. Mick listened to my problem and said he wanted to talk to the technician and find out why the service was done. He promised he would call me back that same day. No call back. The next day no call. So two days later I call again and leave a message for Mick Randall. No call back so I decided to drive to Audi. The person who took my car in for the service was there and knew what the issue was because , he too would not call me back- Alejandro Ocasio. So he goes in Micks office which is in a few feet from AlEjandro. Nick knows I’m here but does not take a second to talk to me or even look at me. They decide to give me the refund. So I ask Alejandro if that was Mick and he says yes. I knock on the door and walk in and Mick looks at me like I’m a piece of crap- like why are you in my office. So I calmly tell him that he promised to call me two days ago and he did not. I tell him I wait an entire day the next day, he still did not call. I tell him I called today and left a message for him to call back And he still didn’t call back. I told him I am a customer and did not deserve to be treated like that. He gives me this weak apology. I could can accept they made a mistake by redoing this service. What I can’t take is ignoring me like I was nobody. They got their money and my issue was not worth a 5 minute call and update. All he had to do is acknowledge me but I guess they just thought I would just go on about my business if they did not call me back. I will say, be aware of any extra maintenance they say you need. Also know, if there is an issue you have with them and their work, they will not even acknowledge you. Well I’m calling the manager of the entire dealership to make a complaint. Let’s see how that pans out. I will let you know!! More