Audi Knoxville

Had issue with AUDI Q7 diesel Had leak of a "Add-Blue" from the system and maintenance error light. Promptly received the message with the multi-point inspection video and the description of the problem a from the system and maintenance error light. Promptly received the message with the multi-point inspection video and the description of the problem after diagnostic was performed. It was faulty diesel heating reservoir. They replaced it and related hardware. Work was done quickly and with a good quality. It was covered by the extra purchased "Wrap+Plus" warranty. Cost me $0. Also I had all the answers to my additional questions. Got my car back in very reasonable time, considering part ordering waiting time. Want to thanks John at the Service desk and the Mechanics who make this repair happened quickly and with the professional quality. I am very satisfied and recommend Knoxville AUDI dealership to everyone. Outstanding dealership! Good friendly people and great service A+++! Thank you. More

Service went great! My fiance’ took her 2021 Audi Q5 in for an oil change and inspection and everything went fantastic! My fiance’ took her 2021 Audi Q5 in for an oil change and inspection and everything went fantastic! More

The factory recall was handled in a timely manner with a loaner provided. The initial inspection confirmed the parts had to be replaced. We were fortunate that parts were in stock. Repairs were starte loaner provided. The initial inspection confirmed the parts had to be replaced. We were fortunate that parts were in stock. Repairs were started on day one and completed late on day two. We made arrangements to return the loaner and pickup of complete car on morning third day . More

One of the best in town dealership. The service department was courteous, explain service needed, well prepared, excellent service. The service department was courteous, explain service needed, well prepared, excellent service. More

Professional salesman in a low pressure atmosphere. The entire purchase process took only a couple of hours. This is the third purchase from Harper Audi. The entire purchase process took only a couple of hours. This is the third purchase from Harper Audi. More

Clear up-front communications regarding the scope of service to be rendered. The service tech (William) was professional and courteous. service to be rendered. The service tech (William) was professional and courteous. More

Excellent customer service, and Steve was very heloful and great to work with on my issues. and great to work with on my issues. More

We brought our 2021 Q5 in for regular service and some sensor issues. Russell provided us with a loaner when it was clear that parts were going to need to be ordered. This was our car's first service sin sensor issues. Russell provided us with a loaner when it was clear that parts were going to need to be ordered. This was our car's first service since moving to the Knoxville area and we had not planned our service to have a loaner. Since we live way out in Vonore, this was a lifesaver! More

Good service, competitive price, long term customer, this was my 10th car purchased at Harper. was my 10th car purchased at Harper. More

Though my Audi is waiting for another piece, I’m ok with that because I think they are doing their best. Landon (my service Department guy) is another reason I’m being patient. He is informative, helpful an that because I think they are doing their best. Landon (my service Department guy) is another reason I’m being patient. He is informative, helpful and has a great personality. More