Audi Knoxville

Disappointing service We took our 2005 Audi A4 in for service because it was overheating. Harper's did a lot of work and charged us several thousand dollars. Less than 500 We took our 2005 Audi A4 in for service because it was overheating. Harper's did a lot of work and charged us several thousand dollars. Less than 500 miles later we were back againbecause of overheating. This time the bill was almost $300 to replace a bad $12 hose they did not replace the first time. The bill was not covered by the warranty on the repair, they said, because the hose was not something they replaced the first time. They are very professional and courteous but it seems to me the warranty should run to having solved the problem they were asked to solve, and not be rendered meaningless because some part contributing to the problem was not replaced. More

Treated like a Star I took my Audi in for service and was met at the door with a smile. Even before arriving, the time of service was easy to schedule around my day. I wa I took my Audi in for service and was met at the door with a smile. Even before arriving, the time of service was easy to schedule around my day. I was given a great loaner car while I waited and the service representative was extremely friendly and helpful. I felt like I was with friends! More

Excellent service department - Alex Collazo I was on an out of town business trip and my cayenne hit something on the interstate which was causing a slow leak. Upon getting to Knoxville, I was t I was on an out of town business trip and my cayenne hit something on the interstate which was causing a slow leak. Upon getting to Knoxville, I was trying to determine the best way to get somewhere to get the tire repaired with only 2 business hours left. I called Harper Porsche to get a recommendation on where to take it. I made the assumption that they would not be able to get me in on such short notice. Alex Collazo took my call and he told me to bring it in and he would take a look at it immediately. Upon arriving he took it right back and determined within 5 minutes that the sidewall was damaged and that I needed a new tire. He arranged to have a 21 inch matching pzero delivered to the dealership first thing in the morning and promised to have it ready ASAP by the next morning. To my surprise he even had me a loaner cayenne ready to drive!!! He took a copy of my road hazard and arranged payment through them and made the entire transaction seamless. What a pleasant experience and even though I was from out of town they took care of me like I was a long time customer. Hats off to Alex for taking care of me. I would unconditionally recommend Alex to anyone out there. Thanks!!! More

Great, Thorough Service Harper's customer service was thorough from beginning to end. I was able to make an appointment on my schedule and was provided a loaner vehicle so I Harper's customer service was thorough from beginning to end. I was able to make an appointment on my schedule and was provided a loaner vehicle so I could get on with my day. All work to be done was explained to me and they completed my work ahead of time. They went over everything that they did and even followed up to make certain I was pleased with the experience. I could not be more impressed with their efforts to demand excellence from themselves and a positive experience for their customers. More

Wonderful service department! They did everything you would hope for with this experience. My car was clean, the provided a nice loaner to help me out and gave me 5 star customer They did everything you would hope for with this experience. My car was clean, the provided a nice loaner to help me out and gave me 5 star customer service. Ray was great! Thank you! More

Great Service Customer service was exceptional, and they have the most professional staff in the business. Clearly explained everything I needed. Very easy to do b Customer service was exceptional, and they have the most professional staff in the business. Clearly explained everything I needed. Very easy to do business with, new customer for life. More

Great Service This was my first time to go to Harper Audi. I needed immediate service and they were able to see me without an appointment. Service was excellent, This was my first time to go to Harper Audi. I needed immediate service and they were able to see me without an appointment. Service was excellent, fast and professional. More

Above and beyond Great customer service, friendly, knowledgeable and accommodating. Ray went above and beyond my expectations. Excellent service consultant. I will ret Great customer service, friendly, knowledgeable and accommodating. Ray went above and beyond my expectations. Excellent service consultant. I will return for all future service needs. More

Great service from Harper Audi Really happy with my first service visit at Harper Audi. Ray was professional and really nice. A loaner can was offered even though I didn't reserve Really happy with my first service visit at Harper Audi. Ray was professional and really nice. A loaner can was offered even though I didn't reserve one. Will definitely be back! More

Class In and out in a couple hours.Coffee and snacks available. New Audi loaner car provided while work was being performed on my car. Friendly and informat In and out in a couple hours.Coffee and snacks available. New Audi loaner car provided while work was being performed on my car. Friendly and informative. I was given a call to provide costs of work to be done before they started work. I was communicated with on when service would be completed. My car was done on time and was given a complimentary wash. Thank you. More