Audi Jacksonville

Maintenance Very friendly and helpful, great staff, very clean facility. Jessica saved me money by reviewing my card history and found that I had a fifty thou Very friendly and helpful, great staff, very clean facility. Jessica saved me money by reviewing my card history and found that I had a fifty thousand mile service available, so it covered my oil change, I'm grateful for that. Thanks to Audi Jacksonville, I will return. More

30K Service Jessica was very professional and helpful during my time at the dealership. She provided me complete options for preventive maintenance and followed Jessica was very professional and helpful during my time at the dealership. She provided me complete options for preventive maintenance and followed up promptly with questions I had. More

Excellent service department staff & service performed. Jess has been very helpful especially when it came to service price. Very satisfied with my recent service experience. staff & service performed. Jess has been very helpful especially when it came to service price. Very satisfied with my recent service experience. More

My 1st Q5 Service Jess was simply outstanding in her knowledge, repore and review of my vehicle and service outcome. I would recommend asking for her on your next appoi Jess was simply outstanding in her knowledge, repore and review of my vehicle and service outcome. I would recommend asking for her on your next appointment. More

Service Every time I come get service I get excellent service. They are very polite. I always deal with Steven and he’s the best. I’ll always come back. Every time I come get service I get excellent service. They are very polite. I always deal with Steven and he’s the best. I’ll always come back. More

Recall repair on auxiliary coolant pump Very timely, efficient , courteous and professional. Pleasure to do business with Service Representative , Jessica Shippee. Car wash and vacuum was a Very timely, efficient , courteous and professional. Pleasure to do business with Service Representative , Jessica Shippee. Car wash and vacuum was a nice touch. Very nice, ultramodern facility. More

Terrible Experience BEWARE. I don’t normally post reviews but I feel that this dealerships is one of the worst I have ever dealt with. I first visited this dealership bec BEWARE. I don’t normally post reviews but I feel that this dealerships is one of the worst I have ever dealt with. I first visited this dealership because they had a used Toyota Prius. I Inquired about this car via the internet and was called immediately, which was nice but I was told the standard stuff of how great the car is and when can you come in. While on the phone I asked what there dealership fee was and was told that the operator was unable to talk about prices. I later found out why. The dealerships website had this vehicle listed as a Prius four, when I arrived at the dealership I quickly figure out that this Prius was in fact a base model. I was no longer interested because the price and quality of the Prius. While there a I figured I would look around, I saw a nice used Honda Accord. I did a test drive and I liked it so we went inside to start talking the numbers. I was the only costumer there so from the beginning the Sales manager come out to shows me what a great price they will give me for my trade in and honestly it wasn’t far off of what I wanted, but when I saw the “doc fees” of 1800 I was blown away. That is the most I have ever seen from any dealership in my life. I told them I wasn’t interested and it was out of my budget. After what I felt like was an Interrogation they finally came down to my budget. So I moved on to finance and was told it won’t take long, mind you I’m the only one there. Almost an hour and a half later I get into Finance. I’m super annoyed but everything goes well and I’m out in a few minutes with everything minus my new registration but was promised that would be sent to me via mail the following day. After I leave finance there was no one there to greet me. so I walk outside and find my new vehicle. My salesman was a nice guy and swaps my plates and I was out of there BUT they didn’t even fill up the tank. I have to get gas on my way home because it was so low. A week later I still didn’t have my registration so I have to call my finance guy twice to get it. It is now a month later and my bank calls me today because the dealership tried to write my loan check for more than It was approved for. So not only did this check have in HUGE letters do not exceed x ammout. I also put money down but they tired to charge the whole deal amount on my check. Now I have to go back in to give them another check. This dealership is shady and aggressive I wouldn’t recommend this place to anyone. More

Very pleased . Very nice dealership. They should add more vechicles to lower showroom floor. Very nice , well thought out waiting area. My only issue was with a . Very nice dealership. They should add more vechicles to lower showroom floor. Very nice , well thought out waiting area. My only issue was with a sub par complimentary car wash, as a wheel was missed and all the windows had to be recleaned due to the streaking. More

New car experience It was my very first visit at this location. First sellers manager wasn’t very customer friendly. This was immediately corrected and I was surrounded It was my very first visit at this location. First sellers manager wasn’t very customer friendly. This was immediately corrected and I was surrounded by a great team. Kirill and David were amazing and answered every question I had. I love my new AUDI!!! More

Very good experience Had a very good experience at this new Audi service center. Steven took care of all the recalls and the 45000mile service. Really liked the private lo Had a very good experience at this new Audi service center. Steven took care of all the recalls and the 45000mile service. Really liked the private lounge, More