Audi Jacksonville

Sold me a wrecked car with clean CARFAX & Audi Certification I have purchased Certified Pre-owned BMWs and Porsches with great outcomes. Unfortunately - this experience was different. I live in NY State, and h I have purchased Certified Pre-owned BMWs and Porsches with great outcomes. Unfortunately - this experience was different. I live in NY State, and had the AUDI A8 shipped to me. While the car was still on the truck, it was immediately apparent that the entire drivers side had been repainted. When the delivery driver saw us looking at the vehicle still on his truck he commented "you know this car was a wreck, right?" This was not a fender bender. This was a fairly serious accident. There are three visible creases on the doors and quarter panel. The repair work is awful. Mismatched paint, sanding marks under the paint still visible, overspray on the interior of the car. Yes - the instrument panel and much of the dash is covered in paint overspray. Windshield was replaced with the incorrect windshield rendering the heads up display useless. Yes - the accident was severe enough to break the windshield. Damaged tire with a large plug less directly adjacent to the side wall. I was advised by our local Goodyear tire shop not to drive the vehicle. Water on the interior carpet near the drivers side front door but I'm not exactly sure where it came from. When doing a facetime walkaround of the vehicle, I asked Any M - from Audi Jacksonville if he saw any dings or dents that i should be aware of. He showed me a minor ding on the rear bumper and said he would have it repaired. He said the car looked great - just how you would expect a car with only 17K miles would look. I called Andy after i received the car and told him of the issues. He acted surprised and said he would speak to his parts and service people. I followed up with a text, but not surprisingly I recieved no return call. I got AUDI involved because of the AUDI Certified Pre Owned program (300 point checklist) but, quite honestly - they don't seem to care. The AUDI Certified Pre Owned Program isn't worth the paper it's printed on. They do not hold their dealers responsible. This back and forth has been going on for nearly three weeks. When i finally got someone at AUDI to get a supervisor involved (they do NOT want you to talk to a supervisor), It took several days for them to reach out to me. With no concern for the condition in which this certified car was delivered, the supervisor told me "they said they knew nothing of your complaints". It;'s clear to me that I'm stuck with this wreck. Once i get over the embarrassment of haven been taken by these people, I guess i will have to replace the windshield and tires at my expense, and then deal with the exterior issues. When I called Audi - my main question was "can you ask how bad the accident was?" It never got addressed. Based on the condition of the vehicle, the shoddy workmanship of the repairs and the willingness of the dealer to withhold information - I am concerned with the condition of the airbags and other safety features. I am extremely disappointed in my experience with Audi Jacksonville and AUDI. I recommend sticking with BMW of Porsche. More

Excellent work Prompt, courteous service and staff.. courteous and helping young man at service desk. I can’t recall his name. Loaner car was good and clean Prompt, courteous service and staff.. courteous and helping young man at service desk. I can’t recall his name. Loaner car was good and clean More

Professiobal and courteous It was an expeditious process and easy to navigate. Dual salesmen, always available, upfront and professional. I enjoyed the personal service from b It was an expeditious process and easy to navigate. Dual salesmen, always available, upfront and professional. I enjoyed the personal service from both salesmen, and it was a courteous and quick process. More

Scheduled maintenance Outstanding customer service from start to finish. Would highly recommend for Audi service needs. Loaner service was very helpful as well. Service i Outstanding customer service from start to finish. Would highly recommend for Audi service needs. Loaner service was very helpful as well. Service included car wash and vacuuming as well. More

Excellent experience at Audi Professionalism, attention to detail and extremely helpful describes all the staff that assisted with our brand new Q7! Even stayed late to accommodat Professionalism, attention to detail and extremely helpful describes all the staff that assisted with our brand new Q7! Even stayed late to accommodate our needs. More

Best service experience Everything was done to perfection. The check in, the transition to the loaner and exchange for pick up were seamless. The car was very dirty so I told Everything was done to perfection. The check in, the transition to the loaner and exchange for pick up were seamless. The car was very dirty so I told the adviser to please tell them not to worry about doing the interior, that I would do it later myself. However, they cleaned and vacuumed the interior in addition to washing the exterior. The whole experience was a large notch above those I’ve had at other dealerships including Audi, Porsche, and Mercedes Benz, better even than the sister dealership across town owned by the same company. If you need service on your Audi, go here. More

Audi Life Had a great experience at the dealership, and didn’t feel pressured to buying the vehicle that I was interested in . I would tell someone else that’s Had a great experience at the dealership, and didn’t feel pressured to buying the vehicle that I was interested in . I would tell someone else that’s looking for purchase an Audi, to go to the location. More

QDM Inspection Audi Jacksonville still the best place for all your car needs, hands down! Call Alex in service & you will not be disappointed. They have all the best Audi Jacksonville still the best place for all your car needs, hands down! Call Alex in service & you will not be disappointed. They have all the best technicians in town. More

Highly recommend!! Professional and very easy to deal with. Great service at a fair price! I'd highly recommend any Hanania dealership for your next vehicle purchase. Professional and very easy to deal with. Great service at a fair price! I'd highly recommend any Hanania dealership for your next vehicle purchase. More

Outstanding customer service Service Tech George Cornicle provides excellent service. Kept me informed throughout the process. I was in and out quickly Great job George! Keep u Service Tech George Cornicle provides excellent service. Kept me informed throughout the process. I was in and out quickly Great job George! Keep up the great work More