Audi Jacksonville

Review Received by financial manager, Jamie, and servíce advisor Jes. Both were well informed and professional. I will be returning for my next service and Received by financial manager, Jamie, and servíce advisor Jes. Both were well informed and professional. I will be returning for my next service and will let them handle any issues that arise in the future. More

Efficient, reliable, customer-oriented service Audi Jacksonville has highly professional and competent service department personnel. My representative, Mr. Joe Amaretti, apprised me daily of repair Audi Jacksonville has highly professional and competent service department personnel. My representative, Mr. Joe Amaretti, apprised me daily of repair status and met every conceivable need. More

Easy maintenance They were able to schedule maintenance within a couple of days and arranged a loaner vehicle. Everyone was professional and helpful. I was made aware They were able to schedule maintenance within a couple of days and arranged a loaner vehicle. Everyone was professional and helpful. I was made aware of purchasing additional Audicare service plans that drastically reduce the cost of service. More

10/10 wonderful Everyone was super friendly and accommodating. They fixed my car when my check engine light came on. If I lived in jacksonville they would be my go to Everyone was super friendly and accommodating. They fixed my car when my check engine light came on. If I lived in jacksonville they would be my go to dealership. The sales team was kind as well. Thank you! More

Jessica Shippers was very efficient, knowledgeable and Professional, she kept me informed throughout the service visit, offered refreshments and had a great attitude. I live in Saint Simons Island so the d Professional, she kept me informed throughout the service visit, offered refreshments and had a great attitude. I live in Saint Simons Island so the drive is a bit long but I would return to your dealership in the future More

Good inspection Went in for my oil change and inspection; everyone' was prompt and polite.. The waiting area was very comfortable and I didn't have to wait too long. Went in for my oil change and inspection; everyone' was prompt and polite.. The waiting area was very comfortable and I didn't have to wait too long. More

Great experience overall! Everyone at Audi Jax is very friendly and dedicated to helping you get the car you want for the right price! Even if you cant get approved for the car Everyone at Audi Jax is very friendly and dedicated to helping you get the car you want for the right price! Even if you cant get approved for the car you were interested in, they will take their time and work to make sure you leave in something you love, for a price you can afford. I'll never go anywhere else to purchase a car! More

Excellent Service I like the Sales team, they are very friendly. They start with noting down our requirements or the options we are looking in a car and get the best wh I like the Sales team, they are very friendly. They start with noting down our requirements or the options we are looking in a car and get the best which fits our requirement. In my case, they don’t have a car in their lot. They got the car from different dealer More

Great service Everything was done as promised and when promised. They even sent me videos of the work being done. And the updates as well Great experience! Everything was done as promised and when promised. They even sent me videos of the work being done. And the updates as well Great experience! More

Sold me a wrecked car with clean CARFAX & Audi Certification I have purchased Certified Pre-owned BMWs and Porsches with great outcomes. Unfortunately - this experience was different. I live in NY State, and h I have purchased Certified Pre-owned BMWs and Porsches with great outcomes. Unfortunately - this experience was different. I live in NY State, and had the AUDI A8 shipped to me. While the car was still on the truck, it was immediately apparent that the entire drivers side had been repainted. When the delivery driver saw us looking at the vehicle still on his truck he commented "you know this car was a wreck, right?" This was not a fender bender. This was a fairly serious accident. There are three visible creases on the doors and quarter panel. The repair work is awful. Mismatched paint, sanding marks under the paint still visible, overspray on the interior of the car. Yes - the instrument panel and much of the dash is covered in paint overspray. Windshield was replaced with the incorrect windshield rendering the heads up display useless. Yes - the accident was severe enough to break the windshield. Damaged tire with a large plug less directly adjacent to the side wall. I was advised by our local Goodyear tire shop not to drive the vehicle. Water on the interior carpet near the drivers side front door but I'm not exactly sure where it came from. When doing a facetime walkaround of the vehicle, I asked Any M - from Audi Jacksonville if he saw any dings or dents that i should be aware of. He showed me a minor ding on the rear bumper and said he would have it repaired. He said the car looked great - just how you would expect a car with only 17K miles would look. I called Andy after i received the car and told him of the issues. He acted surprised and said he would speak to his parts and service people. I followed up with a text, but not surprisingly I recieved no return call. I got AUDI involved because of the AUDI Certified Pre Owned program (300 point checklist) but, quite honestly - they don't seem to care. The AUDI Certified Pre Owned Program isn't worth the paper it's printed on. They do not hold their dealers responsible. This back and forth has been going on for nearly three weeks. When i finally got someone at AUDI to get a supervisor involved (they do NOT want you to talk to a supervisor), It took several days for them to reach out to me. With no concern for the condition in which this certified car was delivered, the supervisor told me "they said they knew nothing of your complaints". It;'s clear to me that I'm stuck with this wreck. Once i get over the embarrassment of haven been taken by these people, I guess i will have to replace the windshield and tires at my expense, and then deal with the exterior issues. When I called Audi - my main question was "can you ask how bad the accident was?" It never got addressed. Based on the condition of the vehicle, the shoddy workmanship of the repairs and the willingness of the dealer to withhold information - I am concerned with the condition of the airbags and other safety features. I am extremely disappointed in my experience with Audi Jacksonville and AUDI. I recommend sticking with BMW of Porsche. More