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Audi Indianapolis - Service Center

Indianapolis, IN

4.7
288 Reviews

288 Reviews of Audi Indianapolis - Service Center

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January 24, 2022

I had to wait a month to get my vehicle into the shop once in there it sat for five days for an alignment diagnostic and tire install alignment is still incorrect pulls to the right vehicle wasn’t washed More

by Kelleynick61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The gentleman Austin at the front door helped more than the man in charge of our vehicle Benjamin not sure his last name
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Jan 24, 2022 -

Kelleynick61 responded

Also requested an oil change and it was not done forgot about that

Feb 08, 2022 -

Audi Indianapolis responded

I sincerely apologize for the delay in addressing your vehicle. We do our best to attend to our customers quickly and efficiently, and I regret we've left a different impression. I understand that our advisor Ben has reached out to discuss your concerns. I'm also available to take your call if there is anything that I can do to assist you. Thank you, Caleb Nobbe - Service Manager - 317-848-3771

Feb 10, 2022 -

Kelleynick61 responded

Ata boy avoid the fact that the alignment was trash nowhere near right and you didn’t even do one of the service items that was requested. You’re the service manager it all falls on your shoulders times not a big deal if my car came out driving correctly with an oil change but it did not sad that you are the only option in Indianapolis

January 23, 2022

Took the Audi in for the 60000 mile checkup. They also replaced one of the back tires They completed the work. Inside of car wasn’t touched. Did not clean the exterior. Left the radio console on some sea More

by gamma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
This was a service call. They were cordial.
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Feb 07, 2022 -

Audi Indianapolis responded

I am sorry to hear that we didn't deliver the thorough, meticulous service we strive for. I understand your frustration, and we would be grateful for another opportunity to assist you and give you a five-star experience. Please consider reaching out to me so I can step in to help. Thank you, Caleb Nobbe - Service Manager - 317-848-3771

January 20, 2022

Courteous and informative staff and detailed photos showing issues and work to be done. Thank you More

by mfurnish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen snodgrass
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Jan 20, 2022 -

Audi Indianapolis responded

We strive to deliver communicative, top-notch service experiences and it is gratifying that we hit the mark! Thank you for choosing Audi Indianapolis and for stopping by to leave a review. We hope to see you again!

January 01, 2022

Excellent service and very helpful staff. This dealership really knows how to make each customer feel important. I love the whole Audi experience! More

by dpetriko
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Locke
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Jan 03, 2022 -

Audi Indianapolis responded

Thank you for the great review! We appreciate your business and are happy to hear that the Audi Indianapolis team earned your five stars. Drive safely, and we hope to see you back again down the road!

December 31, 2021

We have had terrible problems with service at this dealership in our past several visits, but this time service was excellent. So glad to see the turnaround. More

by Debra.decourcy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben in service
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Jan 03, 2022 -

Audi Indianapolis responded

Thank you for allowing us a second chance to impress you! We are grateful for your support and are always happy to help. Please feel free to reach out next time we can be of assistance. Take care! - Audi Indianapolis

December 27, 2021

Service switched out my summer tires. Fast and informative. I love the “greenless” approach and the video that comes via text! More

by Indyja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 28, 2021 -

Audi Indianapolis responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Audi Indianapolis team. Drive safely, and we hope to see you back again down the road!

December 23, 2021

Typically service here has not been strong but this time they brought their best. Thank you for making my oil change seamless and quick. More

by Jrs_wise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gillespie
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Dec 27, 2021 -

Audi Indianapolis responded

We are happy to hear that we lived up to our high standards during your recent visit! Thank you for sharing your feedback, we hope to have another opportunity to assist you here at Audi Indianapolis.

December 04, 2021

Austin exemplifies what good customer service looks like. Austin is the reason I continue to go there for service. More

by Allen.Tunstall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin
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Dec 06, 2021 -

Audi Indianapolis responded

Allen, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Austin and the Audi Indianapolis team. Drive safely, and we hope to see you back again down the road!

December 01, 2021

My car feels amazing! Costed a pretty penny but was worth every bit! Justin took great care of me! Will be back again. More

by Naz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin gillespie
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Dec 02, 2021 -

Audi Indianapolis responded

Thank you for the great review! We appreciate your support and are happy to hear that you had a successful service experience working with Justin. We appreciate your confidence in the Audi Indianapolis team to get the job done and are looking forward to seeing you back next time!

November 28, 2021

Great dealership,, Got my wife's Q7 in for Oil & filter Great dealership,, Got my wife's Q7 in for Oil & filter change,, and a new rear window wiper blade.. Austin Thomason took care of us in a very time More

by Cookie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Thomason .
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Nov 29, 2021 -

Audi Indianapolis responded

Thank you for the excellent review of Audi Indianapolis! We will share your warm regards with Austin for ensuring you and your vehicle are taken care of. See you next time for another five-star service visit!

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