Audi Indianapolis - Service Center

Fast and efficient. Very friendlyHighly recommend this Fast and efficient. Very friendly Highly recommend this service department to anyone who has an Audi. I will continue to use Audi of Indianapolis for Fast and efficient. Very friendly Highly recommend this service department to anyone who has an Audi. I will continue to use Audi of Indianapolis for all of my service More

Very prompt with meeting appointment time. Justin , my service rep, took time to explain what was done due to recall notices. Great service and a lovely area for waiting while service was perf Justin , my service rep, took time to explain what was done due to recall notices. Great service and a lovely area for waiting while service was performed. More

They were very Professional, respectful, fun, provided great quality service and customer service to me. great quality service and customer service to me. More

Everything was great! Got a loaner car. My car was clean and everything was completed. Got a loaner car. My car was clean and everything was completed. More

Chris is the best when it comes to accommodate oneself and stephen was great on following up on service. and stephen was great on following up on service. More

This is the only Audi dealer in the city. Car went in multiple times for the same (difficult) issue and was never resolved. Horrible experience that spanned many years originating with a $3k+ bill. Was multiple times for the same (difficult) issue and was never resolved. Horrible experience that spanned many years originating with a $3k+ bill. Was told I had a 1 year warranty on repair. It lasted 58 days and then went back in the shop for another 124 days to get re-repaired! This was a no cost "fix" that lasted 18 days beyond the warranty, but it was in the shop for 1/3 of that warranty period. They did not honor or extend the courtesy to look beyond the 18 days, and held it for another 120+ days until I contacted Audi NA. My car only ran for 258 days of 594, and was in this shop for 336 days. Horrible communication, and never treated me like a customer, and only wanted me to front additional $8k to try swapping random parts that did not align with engineering logic all the while not having my car-i ended up buying a used car (not from this place) to get around as there was no plan or indication they were close to fixing it. More

Service advisors do a great job, from welcoming you in, explaining the recommended work, the cost, and time to complete. explaining the recommended work, the cost, and time to complete. More

I had to wait a month to get my vehicle into the shop once in there it sat for five days for an alignment diagnostic and tire install alignment is still incorrect pulls to the right vehicle wasn’t washed once in there it sat for five days for an alignment diagnostic and tire install alignment is still incorrect pulls to the right vehicle wasn’t washed as states on sign and every time I called to ask about the vehicle I never received a return phone call from Benjamin I had to make an appearance in there to find out anything about the vehicle More

Took the Audi in for the 60000 mile checkup. They also replaced one of the back tires They completed the work. Inside of car wasn’t touched. Did not clean the exterior. Left the radio console on some sea replaced one of the back tires They completed the work. Inside of car wasn’t touched. Did not clean the exterior. Left the radio console on some search page. Did not fill up any or obviously check Wndow washer fluid. I wonder what else they didn’t complete? More

Courteous and informative staff and detailed photos showing issues and work to be done. Thank you showing issues and work to be done. Thank you More