Audi Indianapolis - Service Center

The service is always great at Tom Wood Audi - I try to always work with Justin who is awesome at his job. always work with Justin who is awesome at his job. More

Poor service and outrageous labor charges at $ 275 per hour. I would not use again hour. I would not use again More

Had a great experience at Audi of Indianapolis yesterday, thanks to Rachael Woods in the service department! Many thanks! thanks to Rachael Woods in the service department! Many thanks! More

Repairs are very expensive but there are no other options in my area if you want an Audi certified shop. I wish more discounts would be offered for loyal, frequent customers. My service advisor Rachael was in my area if you want an Audi certified shop. I wish more discounts would be offered for loyal, frequent customers. My service advisor Rachael was great to work with and clearly explained the issues with my vehicle and options for repair. The floor of the guest waiting area is really dirty but the restrooms were nice and clean. My vehicle was repaired within the timeframe that was quoted and I really appreciated that. In the past, my vehicle has been kept overnight and a prior service advisor asked to drive it home with him- I was not comfortable with that and declined permission for this. Thankfully he understood my concern and didn’t drive it home but I would recommend the practice of asking to be discontinued. I appreciate that I can schedule an appointment online and pick my day and service advisor. Also, the service group is pretty good about calling you back if you leave a question on their voicemail. More

Justin was great. Excellent communication. We drop off ahead of time and pickup after and it’s pretty seamless. Excellent communication. We drop off ahead of time and pickup after and it’s pretty seamless. More

Dealer personnel is nice. The hourly rates seem to be a bit high-value for price: rotate and balance tires 155.00 compared to a Ford or GM dealer is much more expensive in mos The hourly rates seem to be a bit high-value for price: rotate and balance tires 155.00 compared to a Ford or GM dealer is much more expensive in most cases. The car wasn’t washed after 70k service, but maybe that isn’t part if the dealer offering. Only other comment-dirty fingerprints from tech on car interior door after service:(. More

Excellent service and they connected with me after hours to discuss my vehicle service needs. to discuss my vehicle service needs. More

The service department is very nice and clean. They greet you when you pull in. Take it to the waiting room until the service consultant is ready to discuss your needs. They offer estimated prici They greet you when you pull in. Take it to the waiting room until the service consultant is ready to discuss your needs. They offer estimated pricing upfront based on the maintenance you want completed. They wash your car when you pick it up. they provide a video of the work being done and anything that you might need completed in the future. The waiting area has coffee, bottled water and very comfortable seating however, they lack the simple snacks that are provided by BMW, Porsche and Lexus dealerships in the area that I also deal with. I believe they were very trustworthy dealership and would recommend them for servicing your Audi. More

Audi Indy performance is good. Being able to contact Justin Gillespie directly is a plus. Appreciate loaner car. Being able to contact Justin Gillespie directly is a plus. Appreciate loaner car. More

Professional, well run service center. Arranged for transportation to and from work. Made for a very convenient repair Arranged for transportation to and from work. Made for a very convenient repair More