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Audi Indianapolis - Service Center
Indianapolis, IN
285 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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285 Reviews of Audi Indianapolis - Service Center
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October 19, 2016
Trouble Out of Town I wanted to express to you and your staff my gratitude for saving me from a very difficult situation last week. I flew to Ohio to pick up an A8 from I wanted to express to you and your staff my gratitude for saving me from a very difficult situation last week. I flew to Ohio to pick up an A8 from a dealer there late Thursday afternoon. About 175 miles into an 1800 mile road trip back home, the idler pulley failed and the serpentine belt snapped about 10 miles east of Indianapolis. Since it was 10pm, I had to get some help to get the car to your dealership where I left it on your doorstep with a pleading note to help. The following morning, Andrew came to my rescue and was excellent throughout my experience. Your staff by the stroke of luck was able to overnight the part from Wisconsin, and Bryce and the Tech (I'm sorry I don't know his name), were able to get me back together on Saturday for a relatively uneventful drive back home. If your staff wasn't as professional and helpful as they were, I fear I would have been stranded there over the entire holiday weekend, or I would have had to fly back home and come back at a later time. They were outstanding. The only regret I have is that your dealership is too far from where I live to be my go to for your valuable service. However, if I ever find myself in Indianapolis; Audi Indianapolis has a lifelong customer. Thank you again, and please express my appreciate to your staff. UPDATE: 10/06/2016 Additional extenuating circumstances led to my reaching out to the General Manager of Audi Indianapolis for some help with a particular issue. The dealership certainly had no obligation to help me, but Rod Ingalls was absolutely gracious and understanding and helped me as much as I could ask for. Thank you Audi Indianapolis and as I have mentioned, I will be a loyal customer for life. More
by jknight515
Employees Worked With
Rod Ingalls, Andrew, Bryce, Unknown Tech
February 28, 2016
Best customer service ever I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , he took the time explain everything that was being done to my car. The most important thing is I didn't feel like I was being taken advantage of because I was a women. I will continue to have my car service there at the Audi service department. Thank you David More
by Valerie Turner
Employees Worked With
David Patterson
February 16, 2016
They broke parts on my car and try to make it my problem Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my c Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my car for a week then informed me that they coudnt get bolts out or to turn.I have work stopped go to get my car.they charge me after I gave a coupon that was for a free check on the vehicle.well they still charged me.small issue..the big problem is they broke off the bolt in my passengerside control arm in the nuckel...this being after they told me they coudnt get the bolts out.audi did not tell me the bolt was broke off.they just tried to charge me 4000.00 dollers for control arms and new drive nuckles. ..well after arguinging wth David the service writer I got no wear.they sent me out if there wth a broke part they broke.I took my car to SAC CUSTOM EXOTICS.FIXED MY CONTROL ARMS NO PROBLEMS AND ALIGNED MY CAR FOR 1000.00 LESS THAN TOM WOOD AUDI.....NOT SURE WHAT HAS HAPPEND TO THIS LOT AFTER THEY SPLIT FR9M PORSCHE ..VERY BAD TIME AT THIS GARAGE.MY NAME IS JAMES WEST.. More
by James west
Employees Worked With
David and caleb
December 29, 2015
Unfortunate there is not another Audi dealer in town My wife and I have upsetting, disappointing,discouraging and frustrating experiences with this dealership. They have dinged our dor doors, chip paint My wife and I have upsetting, disappointing,discouraging and frustrating experiences with this dealership. They have dinged our dor doors, chip paint on the front bumper and spilled oil on the front of the car (sloppy and careless). When we brought this to the service managers attention my wife found him dismissive and "talked down" to her. The car had 13k miles when we complained of wear and discoloration on the driver'seat bolster. We were told cars with this type of support will wear and this is not a warranty issue. Now we have another warranty issue and the problem is a wiring harness from the oxygen sensor to wear it route underneath a heat sheild has been cut by the heat sheild and even though it is showing bare wires they will not claim a warranty. It is my opinion the dealership will not be an advocate for their customer's because they will make more money if I have to pay for the part and labor compared to filing a warranty. Maybe the issue is we bought from another Audi dealer because Tom Wood was not interested in find the car we were looking for when we were in the market Tom Wood Audi has built a really nice facility, changed their name to Audi Indianapolis but they forgot to change their customer support. It is still the same poor dealership just with prettier face. "Too Bad" By nature I am brand loyal, believe in service through factory authorized dealers? We love our Audi but I will never recommend this dealership especially for service. I will drive out of town to get service from now on. More
by Michael
Employees Worked With
Specifically Chris
June 05, 2015
Very positive experience! Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please wi Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please with this annual visit! More
by charlotte463
Employees Worked With
David Patterson
February 22, 2015
Arrogant and cavalier (as an adjective) indifferent We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood w We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood was disappointing. Oil was dripped on the car in several place and the front bumper was dinged and paint chipped. My wife complained to the service writer, who then brought the service manager out to look. The SM (as I witnessed) was indifferent and arrogant and in my opinion disrespectful. My wife told him she had read service reviews that were not complementary of Tom Wood and he stated that he does not read the reviews because people just like to complain. At that point I stepped in and told him people sometime complain for good reason and that we expect Tom Wood to repair the damage. I really think he was trying to snowball my wife because she was a woman, as well as get out of being responsible. We have been to the dealer several time since because we have only one choice in the market for Audi Dealer service and each time the car has come back with a nick. I personally hand wash the car and I know it' s status, the dealership is CARELESS. I witnessed a white S4 being parked by a mechanic after service and I thought he going to hit another parked car. I believe it is a reasonable expectation when the car is return it is in the same or better condition as when it is brought in. We have had two warranty issues, first is wear of the driver seat at 11K the dealer told us it is to be expected with seats with side bolsters. I asked them to contact Audi and they stated Audi won't warranty the seat. I ask them to turn it in anyhow. ( I doubt if they, Tom Wood, really did). We have had two Lexuses prior to the Audi both cars were service by Tom Wood Lexus and the service was excellent. The second warranty issue is a rattle in the dash, the first repair was with the top (it's a convertible) it was better until I found the tires deflated to 15lbs. Brought it back again and the rattle is worse.. My general impression is the service department is complacent, arrogant, disrespectful and incompetent, Audi should really look into the service (use secret shoppers) or raise their level of expectations. As for the dealership. The Service Manager should get his head out the sand (spelled with an A and 2 SS's) and realize people appreciate and perceive good service a valuable commodity. More
by Michael
Employees Worked With
Several
January 06, 2015
Good Experience I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my wate I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my water pump was failing, so they let me know and I authorized them to replace it under my warranty. They were professional and extremely polite, and the facility is clean and comfortable. Yes, parts/labor are a little expensive (an oil change for $114), but it's an Audi/Porsche dealership. Overall a good experience. More
by dsl46208
Employees Worked With
Chris
November 23, 2014
Worst service experience ever! I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I have ever had in any dealership. I miss my old Audi dealership who would bend over backwards for their customers. More
by LRH H
Employees Worked With
all
November 21, 2014
Service changed oil and forgot to put oil back in car. Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. The Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. Their actions spoke louder than their words. They did not make things right. We are very disappointed in their service and their managers. More
by zmegb
Employees Worked With
Rod Ingalls
January 16, 2014
I've purchased multiple vehicles from Tom Wood Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extr Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extremely pleasant to deal with. I don't mind going here because it's service with a smile! They also have a great coffee bar in the waiting area. More
by MyPorsche911
Employees Worked With
Jeremy Rodecap
