Audi Indianapolis - Service Center

New client not impressed I've learned to verify twice before just taking one persons word. something as simple as getting a tire replaced turned out not so simple. when you I've learned to verify twice before just taking one persons word. something as simple as getting a tire replaced turned out not so simple. when you schedule your work day around appts it would be nice to not have to coordinate on the other end when you are the customer. Attention to details is not a strong point I've noticed 3 timed. First service visit when I received my car I had to ask that the oil be wiped off the door handles and steering from mechanics oily hands which were also on the rims. second visit the tire that was replaced had excess white adhesive just smeared on so I had to clean off once I noticed. Third, the internal survey sent to me had the incorrect name on it from a previous customer. More

Best customer service ever I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , I visited the service department on this past Saturday, I was so impressed with the service I received from David in that department. He was awesome , he took the time explain everything that was being done to my car. The most important thing is I didn't feel like I was being taken advantage of because I was a women. I will continue to have my car service there at the Audi service department. Thank you David More

They broke parts on my car and try to make it my problem Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my c Have been taking my car to tom wood audi for 5 years.two weeks ago had a very bad experience.took my car in to have control arms changed.they had my car for a week then informed me that they coudnt get bolts out or to turn.I have work stopped go to get my car.they charge me after I gave a coupon that was for a free check on the vehicle.well they still charged me.small issue..the big problem is they broke off the bolt in my passengerside control arm in the nuckel...this being after they told me they coudnt get the bolts out.audi did not tell me the bolt was broke off.they just tried to charge me 4000.00 dollers for control arms and new drive nuckles. ..well after arguinging wth David the service writer I got no wear.they sent me out if there wth a broke part they broke.I took my car to SAC CUSTOM EXOTICS.FIXED MY CONTROL ARMS NO PROBLEMS AND ALIGNED MY CAR FOR 1000.00 LESS THAN TOM WOOD AUDI.....NOT SURE WHAT HAS HAPPEND TO THIS LOT AFTER THEY SPLIT FR9M PORSCHE ..VERY BAD TIME AT THIS GARAGE.MY NAME IS JAMES WEST.. More

Very positive experience! Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please wi Very positive experience today. My car was serviced quickly! I have been coming in for service and repair for about 13 years. I am always please with this annual visit! More

Arrogant and cavalier (as an adjective) indifferent We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood w We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood was disappointing. Oil was dripped on the car in several place and the front bumper was dinged and paint chipped. My wife complained to the service writer, who then brought the service manager out to look. The SM (as I witnessed) was indifferent and arrogant and in my opinion disrespectful. My wife told him she had read service reviews that were not complementary of Tom Wood and he stated that he does not read the reviews because people just like to complain. At that point I stepped in and told him people sometime complain for good reason and that we expect Tom Wood to repair the damage. I really think he was trying to snowball my wife because she was a woman, as well as get out of being responsible. We have been to the dealer several time since because we have only one choice in the market for Audi Dealer service and each time the car has come back with a nick. I personally hand wash the car and I know it' s status, the dealership is CARELESS. I witnessed a white S4 being parked by a mechanic after service and I thought he going to hit another parked car. I believe it is a reasonable expectation when the car is return it is in the same or better condition as when it is brought in. We have had two warranty issues, first is wear of the driver seat at 11K the dealer told us it is to be expected with seats with side bolsters. I asked them to contact Audi and they stated Audi won't warranty the seat. I ask them to turn it in anyhow. ( I doubt if they, Tom Wood, really did). We have had two Lexuses prior to the Audi both cars were service by Tom Wood Lexus and the service was excellent. The second warranty issue is a rattle in the dash, the first repair was with the top (it's a convertible) it was better until I found the tires deflated to 15lbs. Brought it back again and the rattle is worse.. My general impression is the service department is complacent, arrogant, disrespectful and incompetent, Audi should really look into the service (use secret shoppers) or raise their level of expectations. As for the dealership. The Service Manager should get his head out the sand (spelled with an A and 2 SS's) and realize people appreciate and perceive good service a valuable commodity. More

Good Experience I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my wate I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my water pump was failing, so they let me know and I authorized them to replace it under my warranty. They were professional and extremely polite, and the facility is clean and comfortable. Yes, parts/labor are a little expensive (an oil change for $114), but it's an Audi/Porsche dealership. Overall a good experience. More

Worst service experience ever! I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I have ever had in any dealership. I miss my old Audi dealership who would bend over backwards for their customers. More