Audi Indianapolis - Service Center

Lights needed adjusted The customer service provided was very thoughtful and friendly. I was having issues not being able to see in the dark as the low beam head lights wer The customer service provided was very thoughtful and friendly. I was having issues not being able to see in the dark as the low beam head lights were not providing visibility more than 100 feet in front of vehicle. The are slightly better, but still it acceptable. Will need to call AGAIN and arrange the work AGAIN. not ideal. I was told it was tested in the morning, which is not the condition I was having issues. More

Service Audi Indianapolis Efficient service , friendly staff , nice facilities. Satisfied repeat customer. Overall very happy. Nothing else to add to my review. Will be Efficient service , friendly staff , nice facilities. Satisfied repeat customer. Overall very happy. Nothing else to add to my review. Will be visiting this dealer again More

Great communication. Rep was stellar Brad was excellent. Kept me informed along the way and provided alternate service package that worked well for my needs. I will return to this dealers Brad was excellent. Kept me informed along the way and provided alternate service package that worked well for my needs. I will return to this dealership for my service requirements. More

Recent service visit Service is always excellent. No rrgrets with the purchase of my first Audi. Easy to set up appointment. Customer lounge area is good for me to work on Service is always excellent. No rrgrets with the purchase of my first Audi. Easy to set up appointment. Customer lounge area is good for me to work on the laptop. More

My 2014 Audi A7 schedule maintenance I recently purchased 2014 Audi A7 which was nearing schedule maintenance, I decided to have it done at Tom Wood Audi. Audi service advisor, Bryce Wood I recently purchased 2014 Audi A7 which was nearing schedule maintenance, I decided to have it done at Tom Wood Audi. Audi service advisor, Bryce Wood, was very helpful and the service provider was very good. More

Great Service Had an issue with check engine light coming on. They were able to get me in the same day. When it became obvious it was going to take longer than they Had an issue with check engine light coming on. They were able to get me in the same day. When it became obvious it was going to take longer than they wanted to see me wait they got me a loaner and called me the next day once repair was complete I also received a follow up call to make sure everything it was ok More

10,000 mile check and recall This dealership is outstanding and the staff in the service depart are absolutely the best! One of the reasons I leased my second Q5 is because of the This dealership is outstanding and the staff in the service depart are absolutely the best! One of the reasons I leased my second Q5 is because of the service department. Chris was extremely professional and prompt. And talk about going out of his way to provide exemplary service, I emailed him for a copy of the paperwork for the service (I lost my original copy) on Sunday and he responded to my request and emailed me that same day. Impressive by any standard! More

Oil and filter change Not sure what the standard fee for a oil change but I like it that it si 10.000 miles! The charge before this one was 125.00, this time it was $140 Not sure what the standard fee for a oil change but I like it that it si 10.000 miles! The charge before this one was 125.00, this time it was $140.00. Maybe an extra filter? More

New client not impressed I've learned to verify twice before just taking one persons word. something as simple as getting a tire replaced turned out not so simple. when you I've learned to verify twice before just taking one persons word. something as simple as getting a tire replaced turned out not so simple. when you schedule your work day around appts it would be nice to not have to coordinate on the other end when you are the customer. Attention to details is not a strong point I've noticed 3 timed. First service visit when I received my car I had to ask that the oil be wiped off the door handles and steering from mechanics oily hands which were also on the rims. second visit the tire that was replaced had excess white adhesive just smeared on so I had to clean off once I noticed. Third, the internal survey sent to me had the incorrect name on it from a previous customer. More