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Audi Indianapolis - Service Center

Indianapolis, IN

4.7
285 Reviews

285 Reviews of Audi Indianapolis - Service Center

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July 15, 2018

Oil change and inspection Great customer service as always. Professional and efficient. It is a quick in and out, loaner car always available. Regardless of how busy they are More

by Tz
Recommend Dealer
Yes
Employees Worked With
2 diff service associates
Jul 17, 2018 -

Audi Indianapolis responded

You’re happy with us! Great. We like to think you’ll tell others. Referrals are absolutely the best form of advertising. So, please do tell them…and come back whenever you need us.

June 25, 2018

Audi A8 repair I left my car for repair overnight .Next day still I have to wait for about an hour before I can pick up my car. Inspite of coupon $99 for oil filter More

by Shah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name, Todd Carte
Jul 03, 2018 -

Audi Indianapolis responded

Clearly, we didn’t rate has high we’d like. Can we talk about it?

June 08, 2018

Ask for Trey Trey worked hard to make us happy with the repairs needed on our car. I was not pleased with the repairs that were needed, but Trey made it a better More

by Miker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Scruggs
Jul 03, 2018 -

Audi Indianapolis responded

Thank you for your kind words. We’ve spent 50 years building our business, and our Service Departments are an essential part of it. Glad you were pleased with us.

June 05, 2018

Audi recall repair Terrible customer service. Too expensive for oil change! They don’t even have air conditioning, and they have this little refridgerator with complime More

by Carsareus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Jul 03, 2018 -

Audi Indianapolis responded

Thank you for taking the time to comment. All reviews, even negative ones, help us improve. Please accept our apologies for any inconveniences you encountered while working with us. If you would reach out to me directly so that I may better understand your experience, I would appreciate it. You can call me at 317-848-3771, or e-mail me at caleb_nobbe@tomwood.com. Thank you. -Caleb Nobbe, Service Manager at Audi Indianapolis

May 31, 2018

Audi Service The servicing was great. No complaints! The service department was very professional. The person we worked with was friendly and knowledgeable. The wa More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick Thames
Jun 04, 2018 -

Audi Indianapolis responded

So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.

May 17, 2018

65K Maintenence Derek, who handled my paperwork and visit was great! Suggested a tire rotation, which I agreed to, but technician forgot to air the tires equally and More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
May 17, 2018 -

Audi Indianapolis responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we, so our apologies everything wasn't done during your first visit. Come back again for anything you need, we promise we'll do our best to make sure everything is taken care of! Thanks for the kind words.

May 17, 2018

Great service from Trey !! Trey was very helpful ...he knew I was in a time limit so he made sure I was done with My service right at an hour. He was courteous and friendly. G More

by Mel53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey
May 17, 2018 -

Audi Indianapolis responded

We’re glad you were pleased with our Service Department. We know how good it feels to find someone you can trust. Was there anything that we could've improved during your visit? I noticed we could have rated higher in the individual rating categories. If so, please let us know so we can learn from your experience! Thank you for your kind words.

May 15, 2018

Not a very good service department The service department has let me down many times. Car not done at time it was promised or had to bring back again to get same problems fixed till the More

by Peanut
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Long
May 23, 2018 -

Audi Indianapolis responded

Thank you for you feedback. Please accept our sincerest apologies as this is not the high standard of service that we hold ourselves to. We try to do our best, especially when it comes to customer service, and we wish we'd been able to deliver for you. We would like to get in contact with you so we can gain a better understanding as to what went wrong and come up with a permanent solution. Please contact me directly at (888) 670-7742, or caleb_nobbe@tomwood.com. Thank you. -Caleb Nobbe, Service Manager at Audi Indianapolis

April 27, 2018

Audi TT brake replacement Andrew F consistently surpasses my expectations. He is extremely professional and a joy to do business with...even when he gives me bad news. I retur More

by Akck1906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Frerer (sp?)
May 07, 2018 -

Audi Indianapolis responded

What an excellent review! Thank you so much. Just a reminder, ours is a full-service Service Department. We’re here for things like oil changes, batteries, and tires, too.

April 25, 2018

Routine service Timely service very courteous and helpful. Work completed within the estimated time frame. Very quick turnaround on recall visit. I have run out of th More

by Chuck5154
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sides
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Audi Indianapolis responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

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