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Audi Indianapolis - Service Center

Indianapolis, IN

4.7
285 Reviews

285 Reviews of Audi Indianapolis - Service Center

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October 02, 2018

Oil change/ factory recalls/ routine maintenance The price for a routine oil change and routine spark plug replacement was over $700.00. There were no other services provided. This is incomprehensi More

by Jesshundley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Lee
Oct 18, 2018 -

Audi Indianapolis responded

We're sorry that your experience with us was not up to your standards, but we appreciate you sharing it with us. Customer satisfaction is very important to us, and we aim to resolve problems as best we can. We encourage you to contact our Service Manager, Caleb Nobbe, at 317-848-3771 if you would like to further discuss your visit.

October 02, 2018

Great service Audi Indianapolis has outstanding Service i recently went there For 60k check in. Service and updates on time line were great and appreciated. They More

by Annb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thuan Phung
Oct 12, 2018 -

Audi Indianapolis responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

September 08, 2018

Good service I had my car serviced no issues. They were able to accommodate my schedule. I always enjoy the ability of this dealership to work with my work sched More

by Billfz2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 11, 2018 -

Audi Indianapolis responded

Thanks so much for your business and your kind words. We highly value customer service, and we're glad to hear that our efforts are appreciated.

September 01, 2018

Very taken advantage of on trading in my 2017 wth 16000 mile Took advantage of my wife on trading in her 2017 sq5..Andrew long was very awful to my wife.great at selling awful after sell More

by Lucthe gunking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caleb Nobbe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Ingalls
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Long, Steve Malz
August 27, 2018

Annual service The work was good, but the communication left a little bit to be desired. I was waiting in the service area for a call and never got one. After an ho More

by cangape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall.
Sep 05, 2018 -

Audi Indianapolis responded

Thank you for taking the time to leave this important feedback. We are glad to hear that we provided good work but are sorry to hear about your customer service experience. We will be sure to share this feedback with our other employees to ensure this does not happen again.

August 25, 2018

Darrick is terrific Really enjoyed the way Darrick explained and carried out needed service.He helped keep the service appointment on schedule and called us early enough More

by Carsdale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrick
Sep 05, 2018 -

Audi Indianapolis responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

August 24, 2018

Speedy service and accommodating staff. This dealership ordered an Uber for me and finished servicing my vehicle in less than an hour. Upon returning, they handed me a bill for $0 and procee More

by rjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember their names.
Sep 05, 2018 -

Audi Indianapolis responded

Thank you for your business and your kind words! We take customer service very seriously, and we thank you for acknowledging this and sharing your experience with others.

August 23, 2018

Excellent service always I came in w/ a flat tire & no appointment on a Monday morning. The Service Dept. was able to fit me in, patch my tire, & get me back on my way within More

by S8 Speed Demon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wisnieski & Mike Solis
Sep 05, 2018 -

Audi Indianapolis responded

Vehicle service is important. We’re pleased you’re pleased with the service we provided. Feel free to ask questions and, if you have other vehicles, we can service them, too.

August 02, 2018

Recall work done. It took quite a while to get my car in, but once I took it in the repair was done quickly. The bad part is there is another recall, but they didn’t h More

by Pete123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thuan Phung
Aug 02, 2018 -

Audi Indianapolis responded

We appreciate your business and your kind words. We hope you’ll trust us for all your vehicle service needs.

July 26, 2018

Customer Centric The service team is top notch. I have been a customer for more than 10 years and have never had a bad experience with them. They are knowledgeable and More

by Jkay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Nobbe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris , Justin Lee
Jul 30, 2018 -

Audi Indianapolis responded

You’re pleased with your auto service. That’s great. Means everything to us. You want your vehicle running right, and so do we. Come back again for anything you need. Thanks for the kind words.

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