Audi Indianapolis - Service Center

Great service This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. More

Service center. Very convenient service department. Always willing to help. The car was ready on time and I had no problems with drop off and pick up. Very convenient service department. Always willing to help. The car was ready on time and I had no problems with drop off and pick up. More

Maintenance and extended warranty service Great service department at the Audi dealership. Awesome customer service! Always nice, friendly and professional to deal with. They make sure service Great service department at the Audi dealership. Awesome customer service! Always nice, friendly and professional to deal with. They make sure service is completed the right way the first time. More

Audi service advisor My Audi Service Advisor Trey Scruggs is The best, even when he is running around and very busy he is always pleasant and helps me get my car repaired. My Audi Service Advisor Trey Scruggs is The best, even when he is running around and very busy he is always pleasant and helps me get my car repaired. Most car dealers I use to dread to visit for a service call, but every time I bring in my car to Audi I get the best service and Trey is the best service advisor I had ever worked with. My wife needs a new car soon and it looks like we will be getting a new 2019 Audi Q3, part of that decision is that we get great service for our Audi Q5. Thanks Tony & Jeri Magri More

Wonderful service- New battery and 35k maintenance check up The dealership was able to get me scheduled in a timely manner. Staff is always prompt, courteous and accommodating. I highly recommend purchasing a n The dealership was able to get me scheduled in a timely manner. Staff is always prompt, courteous and accommodating. I highly recommend purchasing a new vehicle from this dealer as they go above and beyond. More

Bait and switch 3 attempts to have airbag recall addressed & each visit an epic fail. All appointments were scheduled by the dealership and upon every visit, after 3 attempts to have airbag recall addressed & each visit an epic fail. All appointments were scheduled by the dealership and upon every visit, after waiting at least an hour with every visit, I was ultimately told that the parts for the recall were not in. There was a note in the system that I had not been into the dealership except for one visit and that is in fact not true. Again, I’ve been there at least three times, in person, and waited a lengthy amount of time only to be told that the service cannot be completed. Incredibly frustrating since every visit has required I take time off of work. On my most recent visit I sat for over an hour before somebody came to tell me that there was no part. The lack of communication within the dealership or between the dealership and Takata ( or from where ever the airbag parts originate ) is non-existestent. It is important to know that the appointments have all been scheduled and initiated by the dealership because the part had been received. My husband and I are convinced that the parts that were originally earmarked from my car were ultimately given to preferred customers. Very, very disappointed. I did find the staff very friendly and do not fault a majority of them for the miscommunication . More

Audi Service Department is Fantastic The customer needs are 1st and the whole process is flawless to get the work done and the customer back on the road. Waiting room while service is be The customer needs are 1st and the whole process is flawless to get the work done and the customer back on the road. Waiting room while service is being done is very comfortable with TV, Magazines, Coffee & water. Show room close enough to browse. More

Quick, friendly and helpful I came in for tire pressure check. They were exceptionally low. Quickly determined they only needed air. And they replaced the battery in key fab and I came in for tire pressure check. They were exceptionally low. Quickly determined they only needed air. And they replaced the battery in key fab and explained how to access battery in the future. - friendly and nice. Way Better than last associate I dealt with the last time i came in., I don’t remember his name but he needed a new attitude. More

85000 mile service Great job as usual. Always friendly and accommodating. Clean and fresh facility in Indy. Wish it’s wasnt quite as quite as expensive but you get wh Great job as usual. Always friendly and accommodating. Clean and fresh facility in Indy. Wish it’s wasnt quite as quite as expensive but you get what you pay for in this case. More

Great Service Had my car in and done in about an hour for routine maintenance. Staff are always friendly and helpful. I’m very happy with the service! Great job Had my car in and done in about an hour for routine maintenance. Staff are always friendly and helpful. I’m very happy with the service! Great job! More