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Audi Indianapolis - Service Center
Indianapolis, IN
287 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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287 Reviews of Audi Indianapolis - Service Center
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June 07, 2019
Excellent customer service Though down several technicians and very busy Andrew was able to get my car into service quickly and find out the main issue. The ease of texting was Though down several technicians and very busy Andrew was able to get my car into service quickly and find out the main issue. The ease of texting was appreciated and I was always aware what was happening with my car. More
by Mrigg
Employees Worked With
Andrew Long
June 06, 2019
Outstanding service and Andrew kept us informed Both recalls were complete and the oil leak fixed. Andrew kept us informed along the way to be sure we knew what was happening. We appreciate his conc Both recalls were complete and the oil leak fixed. Andrew kept us informed along the way to be sure we knew what was happening. We appreciate his concern More
by Larry K
Employees Worked With
Andrew Long
May 30, 2019
awesome Best service in Indy. Quick to diagnose problem, order parts, install. Made arrangements for loaner car. Very friendly and caring. Took care of my dau Best service in Indy. Quick to diagnose problem, order parts, install. Made arrangements for loaner car. Very friendly and caring. Took care of my daughter as she is learning how to do these types of activities More
by Audigirl
Employees Worked With
May 09, 2019
30,000 check up Great service by the Audi Team! Advisor was very clear of what needed to be done. Did not have to wait long for service! Car came back nice and cle Great service by the Audi Team! Advisor was very clear of what needed to be done. Did not have to wait long for service! Car came back nice and clean. More
by Audi
Employees Worked With
Mike Solis
April 19, 2019
Chris was great and took care of my family as if it was his Chris went above and beyond with his customer service. He was compassionate when it came to answering our questions. If everyone cared about customer Chris went above and beyond with his customer service. He was compassionate when it came to answering our questions. If everyone cared about customer service like Chris our world would be a better place More
by Dgary1010
Employees Worked With
Chris Wisnieski, Justin Locke
April 12, 2019
Scheduled service This visit was for a scheduled service.. the staff were very courteous and made sure to inform e of the status of the process. Several people offered This visit was for a scheduled service.. the staff were very courteous and made sure to inform e of the status of the process. Several people offered beverages and snacks. The waiting area was comfortable and clean. Poor street conditions necessitated an alignment which was done quickly at a competitive price. More
by Q5couple
Employees Worked With
March 23, 2019
Customer service not what it should be! My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer aft My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer after the car is purchased does not seem to be the priority. With my first experience, I showed up on time for an oil change. The two men that showed up after me where given immediate service and sent on their way with an Uber. I waited 45 minutes for my Uber and was told there was nothing they could do because it is a third party service. It would have been quicker for one of the staff to jump in a car and take me to my office 5 miles away. Secondly, my car was apparently done before I even left the dealership but service did not check to find out it was done - I could have drive my own car away. Second experience is I called for an appointment and told they could not get me in for 3 weeks. I called back to see if there was any way I could get in earlier due to a perceived engine issue. Person agreed to elevate to supervisor. That was a week ago and still no call back. The service person had the audacity to ask me to rate them at the highest satisfaction she. I get their survey. I really believe the head of service needs to put staff through a higher level of customer service and sensitivity training. The Audi buyer expects superior service. More
by Dee
Employees Worked With
I don’t recall the person who took my car in for service.
March 20, 2019
Tire replacement I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance wh I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance who was able to retrieve my car with a flatbed truck and take it to Tom Wood Audi. The dealership contacted me when my car arrived and they were able to replace my tires the same day. I picked up my (now clean) car later in the afternoon. Great service with no hassle! More
by Steve
Employees Worked With
February 26, 2019
Warranty tire replacement Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make it much better More
by Mtraynor27
Employees Worked With
Darrick ?
February 26, 2019
Repair estimate I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to ge I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to get an appt and when I got to the Collision center I was told I had to take it to the dealership as he didn’t have a lift. After waiting an hour at the dealership I was told they would get back to me with an estimate. A week later and the only communication I have received is a request to take a satisfaction survey. Ugh! An entire day wasted and I work full time. Still no estimate. Glad it’s driveable! More
by Jan
Employees Worked With
Justin Lee
