Audi Indianapolis

After a bad experience at a local dealer, I made the trek from Southern Indiana to Tom Wood as I am very interested in the A4. Boy was it worth the drive. Great service and extremely knowledgeable sales fo from Southern Indiana to Tom Wood as I am very interested in the A4. Boy was it worth the drive. Great service and extremely knowledgeable sales force. I worked with Chris who informed me about all the facts on the car. He was patient and helpful. He even had activities to keep my young kids entertained which I have never seen at a car dealership. My wife loved the coffee machine! While we haven't made our final decision on the car, if we do go with the A4, you can guarantee I will drive back to Indy and purchase it from Tom Wood. Great people, great service, and a clean and friendly environment. Couldn't ask for anything more! More

I was in town and stopped in to get a sun visor bracket for my A4 that broke last week. After waiting 15 min. To be waited on the parts person at the counter hung up the phone and asked what I needed. I to for my A4 that broke last week. After waiting 15 min. To be waited on the parts person at the counter hung up the phone and asked what I needed. I told him I needed the right side sun visor bracket in silver for my A4. He looked up the part and told me " yes we have the part in stock and it would be $77.00". I was stunned I waited for a moment and confirmed the price, he said yes it is $77.00. I informed him I was just on the Internet and had found it at several sites for $34.00. He promptly said will it's $77.00 here. I told him I was not interested in buying the part from him and left. I DO NOT RECOMEND THIS DELARE TO ANYONE. More

This is, hands down, far and away, the absolute WORST service department I have ever visited in my life. I have been here a few times for warranty work and regular service, and they will do anything the service department I have ever visited in my life. I have been here a few times for warranty work and regular service, and they will do anything they can to get out of warranty repairs, including blatantly lie to your face and mistreat your vehicle. The previous time I was here my service advisors were CALEB and ANDREW, and it took in excess of return 4 trips to get them to actually do the warranty work, even though I told them exactly what the problem was and it was easily reproduced. I heard all the classic excuses, "It's normal" (it's not), "It's not covered by warranty" (it was), "It's a wear item" (definitely wasn't), etc. I ended up eventually dealing with JOE, the service manager, and the problem got fixed. On the most recent visit my service advisor was JULIE. I was in for a problem covered under warranty and they were supposed to be doing a diagnostic test for oil consumption that required filling the oil to a specific level per Audi instructions so they could measure the consumption. They overfilled the oil more than I have EVER seen ANY car overfilled (My guess is on purpose so it would pass the diagnostic). I told them it was overfilled and WELL over the max line on the dipstick. JULIE told me that the service manager requested I bring it back so they could fix it, but they gave it back to me the next day saying they only put in 4.9 quarts (about what was supposed to be in it). This was not even close to the truth. After picking up the car I immediately took it to an independent shop that I trust and verified that the car was overfilled by more than 2 quarts. Tom Wood put ~7 quarts of oil in a car that is only supposed to hold 4.5-4.8 qts!!! If you want a car covered by some sort of manufacturer warranty, do yourself a favor and avoid Tom Wood Audi in Indianapolis. Unfortunately I'll be driving 1-2 hours to one of the next closest Audi dealers when I need dealer service/support in the future. A sad fact is that doing this might realistically end up saving me time. We have had two Audis, and they are great cars, but, after dealing with Tom Wood I certainly won't be buying another. I will say that they are polite, and make sure that your transportation needs are met while they have your car. More

I had a GREAT experience with the men who helped me: Lee and Rod. Both were very patient, knowledgeable, kind and they even have a good sense of humor. Both were extremely responsive to all of my questions and Rod. Both were very patient, knowledgeable, kind and they even have a good sense of humor. Both were extremely responsive to all of my questions and they did not make me feel foolish for my "girl" questions :) I received personal service and attention, which is generally lacking in many businesses today. Customer service is fantastic. They went above and beyond my expectations in the purchase of my vehicle. I also enjoyed working with Nadine in the paper process. She too was very friendly, happy, knowledgeable and courteous in our interactions. I definitely would refer Tom Wood Audi to my family and friends and I look forward to a long history of doing business with these folks. More

The staff at Tom Wood Porsche Audi was very friendly, professional and really new their products. The service is first rate and my car was finished on the promised date. I was updated daily on the statu professional and really new their products. The service is first rate and my car was finished on the promised date. I was updated daily on the status and when I received my car it was spotless and above my expectations. More

Fixed an appointment with Steve Malz for a A4 test drive, I showed up on time. Steve didn't even come to meet me, send Andy who refused test drive. Said they don't have a car available for test drive, I don' I showed up on time. Steve didn't even come to meet me, send Andy who refused test drive. Said they don't have a car available for test drive, I don't believe them. Very rude and impolite. More

This is the second Audi we have purchased from this dealer and I have had nothing but great service each time. The sales and service department both are top notch. My only complaint would be the lack dealer and I have had nothing but great service each time. The sales and service department both are top notch. My only complaint would be the lack of inventory to choose from. We just had to order our last vehicle which was a Q5 because they did not have many to choose from. In their defense we did call several other Audi dealers and none of them had any Q5's either so I guess that is more a complaint for the manufacturer. Oh I also love the fact that I get an Audi to drive when my car is in for service. More

I recently purchased a used 2003 Ford Explorer from the Tom Wood Porsche Audi dealership and was extremely impressed with the professionalism I encountered. Rod Ingalls and his associate, Neil Brenner, wal Tom Wood Porsche Audi dealership and was extremely impressed with the professionalism I encountered. Rod Ingalls and his associate, Neil Brenner, walked me through the process with patience and expert guidance and truly made this a great experience! The staff are knowledgeable, patient and kind and I would recommend this dealership to anyone I know. I truly cannot say enough good things about my entire experience with this terrific dealership! More

Tom Wood by far is the worst dealer in the world. Don't ever take your car in if it is out of warranty. If they worked on Airplanes the FAA would have them all thrown in jail. If they worked in medicine th ever take your car in if it is out of warranty. If they worked on Airplanes the FAA would have them all thrown in jail. If they worked in medicine they would have killed thousands of people. Ugh. NEVER EVER take your car in for service - especially if it has anything to do with safety (brakes etc). They may kill you. More

We have had a few Porsches (currently we have two) and one Audi. Fortunately Jeremy Rodecap has always been present, attentive and informative as he guided us through the maintenance and repairs of these one Audi. Fortunately Jeremy Rodecap has always been present, attentive and informative as he guided us through the maintenance and repairs of these vehicles. Our experiences at Tom Wood have always been fair and professional, thanks to lee Douthet and Jeremy Rodecap. More