Audi Indianapolis

Arrogant and cavalier (as an adjective) indifferent We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood w We purchase an CPO Audi TT at another dealer (because Tom Wood did not have what we were looking for). Our first experience for service at Tom Wood was disappointing. Oil was dripped on the car in several place and the front bumper was dinged and paint chipped. My wife complained to the service writer, who then brought the service manager out to look. The SM (as I witnessed) was indifferent and arrogant and in my opinion disrespectful. My wife told him she had read service reviews that were not complementary of Tom Wood and he stated that he does not read the reviews because people just like to complain. At that point I stepped in and told him people sometime complain for good reason and that we expect Tom Wood to repair the damage. I really think he was trying to snowball my wife because she was a woman, as well as get out of being responsible. We have been to the dealer several time since because we have only one choice in the market for Audi Dealer service and each time the car has come back with a nick. I personally hand wash the car and I know it' s status, the dealership is CARELESS. I witnessed a white S4 being parked by a mechanic after service and I thought he going to hit another parked car. I believe it is a reasonable expectation when the car is return it is in the same or better condition as when it is brought in. We have had two warranty issues, first is wear of the driver seat at 11K the dealer told us it is to be expected with seats with side bolsters. I asked them to contact Audi and they stated Audi won't warranty the seat. I ask them to turn it in anyhow. ( I doubt if they, Tom Wood, really did). We have had two Lexuses prior to the Audi both cars were service by Tom Wood Lexus and the service was excellent. The second warranty issue is a rattle in the dash, the first repair was with the top (it's a convertible) it was better until I found the tires deflated to 15lbs. Brought it back again and the rattle is worse.. My general impression is the service department is complacent, arrogant, disrespectful and incompetent, Audi should really look into the service (use secret shoppers) or raise their level of expectations. As for the dealership. The Service Manager should get his head out the sand (spelled with an A and 2 SS's) and realize people appreciate and perceive good service a valuable commodity. More

Good Experience I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my wate I'm a little surprised at some of the (older) negative reviews here. I just had my A4 serviced. During an after-service inspection, they found my water pump was failing, so they let me know and I authorized them to replace it under my warranty. They were professional and extremely polite, and the facility is clean and comfortable. Yes, parts/labor are a little expensive (an oil change for $114), but it's an Audi/Porsche dealership. Overall a good experience. More

Worst service experience ever! I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I highly recommend you shop around for other service center's. The incompetence is truley exceptional! By far the worst customer service experience I have ever had in any dealership. I miss my old Audi dealership who would bend over backwards for their customers. More

Service changed oil and forgot to put oil back in car. Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. The Brought in 2013 Q5 for an oil change. Employees drove vehicle with no oil. Destroyed the engine. Management said they wanted to make things right. Their actions spoke louder than their words. They did not make things right. We are very disappointed in their service and their managers. More

My husband and I have nothing but great things to say about Tom Wood Porsche Audi. We bought our very first brand new A4 in 2011. The entire experience was great. Scheduling service was very convenient a about Tom Wood Porsche Audi. We bought our very first brand new A4 in 2011. The entire experience was great. Scheduling service was very convenient and we were always given a loaner car. In 2013 we were involved in an accident and came back to Tom Wood Porsche Audi to trade in our car for a brand new one. We were very upset having been hit by an uninsured motorist but Tom Wood Porsche Audi helped make it all better. From the minute we walked in we were treated very kindly. Joe Leblanc was wonderful to deal with and he took excellent care of us. He was very patient with us as we picked out our new 2014 A4 and waited for our old one to be fixed so it could be traded in. We not only consider Joe our go to salesperson there but also a friend! Caleb Nobbe in service has also been wonderful to work with. We will be back for many years to come!! More

Have purchased several cars from this dealer, Moved to Colorado but still ordered car from Lee. flew to INDY and drove car back to colorado Colorado but still ordered car from Lee. flew to INDY and drove car back to colorado More

Lee is without a doubt the premier Audi salesperson in the country! I have personally purchased 8 vehicles from Lee. He is a no nonsense, professional salesperson that always gives the best service and pr the country! I have personally purchased 8 vehicles from Lee. He is a no nonsense, professional salesperson that always gives the best service and pricing. If you want a carefree car buying experience, buy a Porsche or Audi from Lee at Tom Wood. Thanks Lee! More

Excellent customer service at delivery and follow-up. Sales representative answered all of my questions and made the delivery experience special. I love my Audi Q5! Sales representative answered all of my questions and made the delivery experience special. I love my Audi Q5! More

I HIGHLY RECOMMEND TOM WOOD AUDI. THEY ACTUALLY CARE ABOUT RELATIONSHIPS! My experience with Tom Wood Audi was absolutely phenomenal. My current lease is ending very soon and I was in the process of ABOUT RELATIONSHIPS! My experience with Tom Wood Audi was absolutely phenomenal. My current lease is ending very soon and I was in the process of searching for my next vehicle. I was looking at new Audi leases and the salesperson introduced me to the Sales Manager John. John asked me several question regarding my particular interest and vehicle needs. John suggested several options with respect to my next vehicle. After a lengthy discussion, John convinced me that maybe a new Audi lease would not be in my best interest since I will be retiring in a couple of months, my income will be reduced and financing maybe an issue. John suggested a certified pre-owned Audi would be the appropriate choice for my situation. Therefore I selected a certified pre-owned Audi Q5. WOW, what a pleasure it is to drive my new Q5. It’s pre-owned but it’s new to me and I am truly pleased with my decision. I have purchased and leased dozens of vehicles over the years. No one in my past has taken the time with me and I always felt the pressure of just “sign on the dotted line” please. John took his time with me and listened to my situation. I did NOT feel pressured to make a decision. John suggested that I take my time. “Purchasing a vehicle is an important decision for anyone to make”. I really did appreciate John’s effort to help make my decision a pleasant one. I am truly grateful. John, thank you. I would highly recommend Tom Wood Audi to any prospective buyer. Test-drive a Q5, you won’t believe it. More

I've purchased multiple vehicles from Tom Wood Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extr Porsche Audi and my latest vehicle needed regular maintenance, Jeremy Rodecap always goes above and beyond. He's always quick to respond and is extremely pleasant to deal with. I don't mind going here because it's service with a smile! They also have a great coffee bar in the waiting area. More