Audi Indianapolis

Warranty tire replacement Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make it much better More

Repair estimate I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to ge I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to get an appt and when I got to the Collision center I was told I had to take it to the dealership as he didn’t have a lift. After waiting an hour at the dealership I was told they would get back to me with an estimate. A week later and the only communication I have received is a request to take a satisfaction survey. Ugh! An entire day wasted and I work full time. Still no estimate. Glad it’s driveable! More

Maybe the best buying process I’ve ever had My salesman Bruce was great to deal with. His pressure-free personality was a perfect fit for me. The finance process with Heather was also pleasant, My salesman Bruce was great to deal with. His pressure-free personality was a perfect fit for me. The finance process with Heather was also pleasant, easy and comfortable. Next time I make a purchase, Tom Wood Audi will be my first stop. More

Great service This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. More

Service center. Very convenient service department. Always willing to help. The car was ready on time and I had no problems with drop off and pick up. Very convenient service department. Always willing to help. The car was ready on time and I had no problems with drop off and pick up. More

Maintenance and extended warranty service Great service department at the Audi dealership. Awesome customer service! Always nice, friendly and professional to deal with. They make sure service Great service department at the Audi dealership. Awesome customer service! Always nice, friendly and professional to deal with. They make sure service is completed the right way the first time. More

Audi service advisor My Audi Service Advisor Trey Scruggs is The best, even when he is running around and very busy he is always pleasant and helps me get my car repaired. My Audi Service Advisor Trey Scruggs is The best, even when he is running around and very busy he is always pleasant and helps me get my car repaired. Most car dealers I use to dread to visit for a service call, but every time I bring in my car to Audi I get the best service and Trey is the best service advisor I had ever worked with. My wife needs a new car soon and it looks like we will be getting a new 2019 Audi Q3, part of that decision is that we get great service for our Audi Q5. Thanks Tony & Jeri Magri More

Great experience! Great knowledge on the car and extremely helpful when looking for options. Made himself available to show us the available car, explain the xxxxxxand Great knowledge on the car and extremely helpful when looking for options. Made himself available to show us the available car, explain the xxxxxxand con’s and guide our final selection. Provided great support with all the paperwork and get everything ready to close the deal. Overall, a great end-to-end experience. More

Wonderful service- New battery and 35k maintenance check up The dealership was able to get me scheduled in a timely manner. Staff is always prompt, courteous and accommodating. I highly recommend purchasing a n The dealership was able to get me scheduled in a timely manner. Staff is always prompt, courteous and accommodating. I highly recommend purchasing a new vehicle from this dealer as they go above and beyond. More

Bait and switch 3 attempts to have airbag recall addressed & each visit an epic fail. All appointments were scheduled by the dealership and upon every visit, after 3 attempts to have airbag recall addressed & each visit an epic fail. All appointments were scheduled by the dealership and upon every visit, after waiting at least an hour with every visit, I was ultimately told that the parts for the recall were not in. There was a note in the system that I had not been into the dealership except for one visit and that is in fact not true. Again, I’ve been there at least three times, in person, and waited a lengthy amount of time only to be told that the service cannot be completed. Incredibly frustrating since every visit has required I take time off of work. On my most recent visit I sat for over an hour before somebody came to tell me that there was no part. The lack of communication within the dealership or between the dealership and Takata ( or from where ever the airbag parts originate ) is non-existestent. It is important to know that the appointments have all been scheduled and initiated by the dealership because the part had been received. My husband and I are convinced that the parts that were originally earmarked from my car were ultimately given to preferred customers. Very, very disappointed. I did find the staff very friendly and do not fault a majority of them for the miscommunication . More