Audi Indianapolis
Indianapolis, IN
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Professional Audi Dealer I stopped at this dealership after visiting about five others. I was pleasantly surprised by the professional salesperson who greeted me and helped me I stopped at this dealership after visiting about five others. I was pleasantly surprised by the professional salesperson who greeted me and helped me through the entire car buying experience. No high pressure sales, just professionalism. What a pleasure. More
Chris was great and took care of my family as if it was his Chris went above and beyond with his customer service. He was compassionate when it came to answering our questions. If everyone cared about customer Chris went above and beyond with his customer service. He was compassionate when it came to answering our questions. If everyone cared about customer service like Chris our world would be a better place More
Scheduled service This visit was for a scheduled service.. the staff were very courteous and made sure to inform e of the status of the process. Several people offered This visit was for a scheduled service.. the staff were very courteous and made sure to inform e of the status of the process. Several people offered beverages and snacks. The waiting area was comfortable and clean. Poor street conditions necessitated an alignment which was done quickly at a competitive price. More
Excellent experience from start to finish While shopping for my son's first car, we can across a exceptionally maintained used Audi A4 at Audi Indianapolis. Even though it was probably the lea While shopping for my son's first car, we can across a exceptionally maintained used Audi A4 at Audi Indianapolis. Even though it was probably the least expensive car on the lot, we were treated as though we were buying a brand-new A4. We really appreciated the courtesy and extra time that was spent with us while considering this car for purchase. From start to finish it was a 10 out of 10 experience. More
Perfect experience Steve Malz provided a great car. Using experience. His product knowledge is extensive and he doesn't give the "car salesman" vibe. His interaction w Steve Malz provided a great car. Using experience. His product knowledge is extensive and he doesn't give the "car salesman" vibe. His interaction was genuine, and he has remained accessible to answer questions and help with a couple things after the sale. More
Two Thumbs Up! I was 100% satisfied with the service I received from Bruce Peterson and the entire Audi Indianapolis staff. I felt like I was his/their only customer I was 100% satisfied with the service I received from Bruce Peterson and the entire Audi Indianapolis staff. I felt like I was his/their only customer despite the fact that it was an extremely busy Saturday for the dealership. I would definitely recommend Bruce Peterson to anyone who wanted to buy an Audi! More
Customer service not what it should be! My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer aft My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer after the car is purchased does not seem to be the priority. With my first experience, I showed up on time for an oil change. The two men that showed up after me where given immediate service and sent on their way with an Uber. I waited 45 minutes for my Uber and was told there was nothing they could do because it is a third party service. It would have been quicker for one of the staff to jump in a car and take me to my office 5 miles away. Secondly, my car was apparently done before I even left the dealership but service did not check to find out it was done - I could have drive my own car away. Second experience is I called for an appointment and told they could not get me in for 3 weeks. I called back to see if there was any way I could get in earlier due to a perceived engine issue. Person agreed to elevate to supervisor. That was a week ago and still no call back. The service person had the audacity to ask me to rate them at the highest satisfaction she. I get their survey. I really believe the head of service needs to put staff through a higher level of customer service and sensitivity training. The Audi buyer expects superior service. More
Tire replacement I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance wh I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance who was able to retrieve my car with a flatbed truck and take it to Tom Wood Audi. The dealership contacted me when my car arrived and they were able to replace my tires the same day. I picked up my (now clean) car later in the afternoon. Great service with no hassle! More
Purchased a Used Car My husband and I were looking for a first car for our son. We had been looking for awhile and the process was frustrating-until we found a great used My husband and I were looking for a first car for our son. We had been looking for awhile and the process was frustrating-until we found a great used car at Audi Indianapolis. Bruce made the process easy. The car had 4 new tires, a new battery and looked practically new. It was the right price! More
Professional, friendly service Recent purchase of a new vehicle was a good experience. Justin Locke was knowledgeable, professional and friendly. Explained features of new purchas Recent purchase of a new vehicle was a good experience. Justin Locke was knowledgeable, professional and friendly. Explained features of new purchase very well. I'm happy. More