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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,837 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,837 Reviews of Audi Hoffman Estates - Service Center
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Verified Customer
February 16, 2025
Great service prompt and efficient. Everyone did their jobs well and I had a good experience Everyone did their jobs well and I had a good experience More
by Robert
Employees Worked With
Other Employees :
Isabela Tanase
February 08, 2025
I mistakenly left my $25 coupon at home, and the service writer declined to apply the discount to my service. This level of inflexibility was never an issue at the Naples Audi dealership, where I origina writer declined to apply the discount to my service. This level of inflexibility was never an issue at the Naples Audi dealership, where I originally purchased my vehicle and had it serviced before relocating to Illinois. More
by lorensamaras
Employees Worked With
Not selectable
February 06, 2025
Good afternoon. Thank you for your work. I was satisfied with the service.Thank you Thank you for your work. I was satisfied with the service.Thank you More
by Andrii
February 05, 2025
Way too difficult to schedule an appointment, you can and they forward you to service but the phone is never answered and your call is not returned. Dropping my car off at service took over 20 min, this sh they forward you to service but the phone is never answered and your call is not returned. Dropping my car off at service took over 20 min, this should have taken a couple minutes. Instead they helped people arriving after me while associates stood around never offering to help. I called after a couple hours and they said my car was ready, no one contacted me when it was finished. It would be very challenging to do this again especially if something more serious needed attention on my cars More
by melpierucci
Employees Worked With
Don’t remember
February 05, 2025
My sales rep, Isabela, was able to lock in a service appointment for service to assess my check engine light the very next day. She totally stepped up and service fixed my issue in 24 hours. Kudos to appointment for service to assess my check engine light the very next day. She totally stepped up and service fixed my issue in 24 hours. Kudos to your team! More
by Zuz
Employees Worked With
Isabela Tanase
February 02, 2025
I went in for an oil change and l just found the engine cover in my car missing after the oil change. I got the 80k inspection at 60k. The oil filter might not have been changed. I cannot trust for all cover in my car missing after the oil change. I got the 80k inspection at 60k. The oil filter might not have been changed. I cannot trust for all the work to have been done correctly. More
by SERGIO.E.ROMERO
Employees Worked With
I cannot remember his name
February 02, 2025
Professional, timely and very helpful service, nothing to improve. It was perfect . Details of service and additional options/prices explained clearly and in detail. improve. It was perfect . Details of service and additional options/prices explained clearly and in detail. More
by lojjagoda
Employees Worked With
Didn’t work with any of them
