Audi Hoffman Estates - Service Center

I arrived around 1:30pm to get my oil topped off. I pulled right in all the way to the front and was greeted by a young lady. I told her I just needed my oil topped off she walked me to the door and I pulled right in all the way to the front and was greeted by a young lady. I told her I just needed my oil topped off she walked me to the door and told me to wait inside. No one was inside by any of the desks, so I took a seat. As I waited patiently more and more cars pulled in behind mine. A gentleman was walking around the garage area with a clip board talking to the folks who arrived after me. After about 45 minutes a guy came up to me and handed me my keys and said my oil was topped off. I went out to my car, and it was not washed so I asked him if they could wash it, and he said I'd have to wait another 45 minutes. I told him forget it; I'll take it to the car wash. I would not rate this as exceptional service. More

Cesar was very helpful and patient in explaining the issue and possible solutions. I appreciate how he has to explain to my husband again the car’s problem. issue and possible solutions. I appreciate how he has to explain to my husband again the car’s problem. More

Always a pleasure working with the dealership good communication great service experience always. Never had any troubles with anything I ever brought them on any of my three vehicles communication great service experience always. Never had any troubles with anything I ever brought them on any of my three vehicles More

Thanks a lot for your great service guys, as always. The video from the technician very professional and helpful. Great communication and best quality. Audi, the best for the best 💪 The video from the technician very professional and helpful. Great communication and best quality. Audi, the best for the best 💪 More

Took great care of me, excellent customer service, complementary coffee and water just no snacks but still excellent service, and the dog made it a 5 star. complementary coffee and water just no snacks but still excellent service, and the dog made it a 5 star. More

Audi Hoffman Estates fit me in quickly and serviced my car right away. I had the car back the same day and the Service Department handled everything very efficiently for me. I am pleased with the outco car right away. I had the car back the same day and the Service Department handled everything very efficiently for me. I am pleased with the outcome and I appreciate their attention to what I needed so that I was not without my car longer than necessary. They also communicated regarding the service so I was fully informed. More

Worked with Fabian this last Time I went In for an oil change Nice guy, no pressure, had recommendations for next time change Nice guy, no pressure, had recommendations for next time More

This was the best experience I’ve had since owning our Q7. Tim was friendly, informative, and honest. We really appreciated him. Our car was also cleaned exceptionally well this time. Thank you! Q7. Tim was friendly, informative, and honest. We really appreciated him. Our car was also cleaned exceptionally well this time. Thank you! More

The service center personnel greeted me when I drove in, suggested additional services besides my oil change and why they were important, told me the charges up front so I could decide whether or not to ha suggested additional services besides my oil change and why they were important, told me the charges up front so I could decide whether or not to have them completed, and then washed the exterior and cleaned the interior of the car before returning it to me. More

Prompt reception and quick service received. Very happy with the treatment and service I received. Very happy with the treatment and service I received. More