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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,766 Reviews
Call Service Center (847) 843-9900

3,766 Reviews of Audi Hoffman Estates - Service Center

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December 27, 2024

Excellent professional service , done in timely manner , polite staff , likes free car wash would recommend friends and family More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Audi Hoffman Estates responded

Thank you so much, Sam, for your kind words, and for taking the time to leave us this wonderful feedback!

December 25, 2024

Dropped my car off at 10am with an appointment, wasn’t looked at until 4pm. Had to leave my car for 4 extra days just to diagnose the issue. My service advisor then quoted me the wrong price and the actua More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamara Janecek
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 25, 2024

Tim was the best ! ! Thank you for your help with my service ; he is a blessing to your company!! Cheers More

by SPATE20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Dec 29, 2024 -

Audi Hoffman Estates responded

It's great to hear that Tim was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

December 24, 2024

Great customer service with very friendly and knowledgeable staff. Can only recommend this dealership for their good overall service! More

by OLIVER.BRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2024 -

Audi Hoffman Estates responded

Thank you, Oliver! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

December 21, 2024

Worst follow up and service we gave ever had An 60 to 90 minute service took over 4 1/2 hours More

by Jkmat
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Jigalov
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2024

I guess I just don't like the dealer all in all. Had an issue with a sales guy a year or so ago and was looking for an upgrade to my SQ5. Service was ok but took a long time to wait for the car More

by NRSLOANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
do not remember
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December 18, 2024

This is a great dealership to deal with. Everyone is courteous and really takes care of any issue you might have right away. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Dec 19, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team, Larry. We're glad to hear we delivered such a great experience!

December 18, 2024

Failed to diagnose serious defects which I brought to your attention. Was told everything was fine, but another dealer found what I was concerned about and corrected it. Very unhappy with the service dep More

by Sethtec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2024 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 15, 2024

Very slow service. Recommendations for car were standard- not based on needs of car. Lack of detail to help make informed decision. More

by JEN.ELIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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December 15, 2024

The dealer and team did a fantastic job. I would buy from them again. Great team. More

by SMITHKHJ133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

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