Audi Hoffman Estates - Service Center

My sales rep, Isabela, was able to lock in a service appointment for service to assess my check engine light the very next day. She totally stepped up and service fixed my issue in 24 hours. Kudos to appointment for service to assess my check engine light the very next day. She totally stepped up and service fixed my issue in 24 hours. Kudos to your team! More

Professional, timely and very helpful service, nothing to improve. It was perfect . Details of service and additional options/prices explained clearly and in detail. improve. It was perfect . Details of service and additional options/prices explained clearly and in detail. More

I paid for a $40 tire rotation. It was not done. I took a pic of my rims before I went. I know it was not done. It was not done. I took a pic of my rims before I went. I know it was not done. More

Isabela went above and beyond to help me with setting up my Audi app. and setting up my CarPlay! Even though I didn’t purchase my Audi from this dealership she still helped me! She was able to educate me wi my Audi app. and setting up my CarPlay! Even though I didn’t purchase my Audi from this dealership she still helped me! She was able to educate me with all the special features that I didn’t even know existed! Her knowledge of the Audi Q5 impressed me and her ability to simplify all my special options were appreciated! 💖Patty More

We had a great experience at this Audi facility. everything went Like clockwork. Thank you. everything went Like clockwork. Thank you. More

Tim and the entire service department do a great job! They are a pleasure to work with! They are a pleasure to work with! More

I recently brought in my 2018 Audi S5 for routine service. Everything with the service department was five stars. My service technician Fabian Jaimes was great. He was very knowledgeable and friendly service. Everything with the service department was five stars. My service technician Fabian Jaimes was great. He was very knowledgeable and friendly. He went into detail explaining the needed service that was recommended for my car. I also received a video report from the technician after the repairs were completed explaining exactly what was performed. The cashier was extremely friendly and greeted me with a smile when I picked up my car. Nice to see an employee that likes her job. My big issue was the 2.85% credit card service fee that you charge on credit card transactions. Brian Hall, you should be ashamed of yourself. You sell and service a luxury car brand like Audi and yet you want to nickel and dime your customer on the credit card fee? Your customers pay top dollar for service and you feel this fee is necessary? Absolutely shameful. How would you feel if you went into Louis Vuitton to buy an expensive bag only to get to the cashier and she tells you there’s going to be an additional 2.85% charge if you put your purchase on the credit card? I’m curious if the other Audi dealerships like Morton Grove or the Exchange are charging these credit card fees. In no way should this review reflect poorly on your service department. They did a fantastic job. I think management really needs to reevaluate these credit card fees as I feel it reflects very poorly on Audi of Hoffman. More

I brought my car in for an oil service and got superb service from Cesar from dropping the car off to picking it up. He was also able to discuss additional services needed down the road service from Cesar from dropping the car off to picking it up. He was also able to discuss additional services needed down the road More