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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,717 Reviews

3,717 Reviews of Audi Hoffman Estates - Service Center

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November 22, 2024

Great service, timely and informative, easy pick up and great car wash after service. Thanks More

by neeraja.palaparty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Audi Hoffman Estates responded

Neeraja, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 22, 2024

Super easy service experience. Right amount of time to wait for service, nice area with a table and chairs to work at etc. Nice staff including the cashier. More

by PLUSDAVETHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Fabian in service
Nov 25, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 21, 2024

Carlo Gilli was fantastic from start to finish and the great service didn’t stop the purchase was complete. He also sent me tutorial videos and called me to see if I had any follow up questions. Brian Hal More

by DANLAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Audi Hoffman Estates responded

Thank you for your kind words for Carlo and our team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

November 21, 2024

Great service from when I dropped off my car to when I picked it up. Anthony was helpful and was able to procure a ride so I could go back to work after dropping off my car. They cleaned my vehicle insid More

by eargueta0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Nov 21, 2024 -

Audi Hoffman Estates responded

We are very happy to hear that Anthony provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 21, 2024

Timely appointment. Promptly repaired for fair price. Everyone very nice. Seemed a little short staffed during busy car drop in the am. But that happens More

by MIKE@GORECREEKAM.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Nov 21, 2024 -

Audi Hoffman Estates responded

Thank you so much, Mike, for your kind words, and for taking the time to leave us this wonderful feedback!

November 21, 2024

Great customer service. They kept me informed throughout my car’s services and were happy to answer our questions. More

by Bailey Duncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Nov 21, 2024 -

Audi Hoffman Estates responded

Thanks, Bailey, for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

November 21, 2024

Customer service explain very well about the process, I love that video was includes in the message explaining the problem my car had at the time , was very helpful . I can said the communication is excel More

by GELA.CARDENAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Michaga
Nov 21, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 20, 2024

I buy new Audi A7 ,the stuff Provide Very good and professional service highly recommended this dealer More

by Andrzej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates. Congratulation's on your new new Audi A7!

November 19, 2024

Not happy with service ; they found several things wrong but I had brought the car in about 10 months ago. Had a hard time getting in touch with the service guy. They basically charged me close to $1000 and More

by RGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one listed above
November 16, 2024

Advisor was professional nice and had a smile the whole interaction. Will look forward to my next visit here. More

by Agarcia2771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TIM MACHONGA
Nov 18, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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