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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,665 Reviews

3,665 Reviews of Audi Hoffman Estates - Service Center

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October 18, 2024

Service Dept. Not bad pretty much in and out Oil change and tire rotate and wash. More

by CHRISPETERSON377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Oct 19, 2024 -

Audi Hoffman Estates responded

Chris, Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 18, 2024

Decent dealership service department. They’re friendly and try to be helpful. Waiting areas decent and they are pretty accurate with their service timing More

by Reviewer20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name
Oct 19, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 17, 2024

Good first time visit. Only surprise was being told that my company vehicle would be held until my company paid for the services. I said I wasn’t informed of this when I ma More

by PAULA.ZAWOJSKI
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept, don’t remember the name
Oct 17, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Paula, feel free to contact us at your convenience.

October 17, 2024

Michaela was great! She was able to get me a last-minute loan car when she found out my boss’s car wasn’t gonna be ready for pick up in time! More

by Lbulicek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michaela
Oct 17, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 16, 2024

Tim Machonga assisted me and he was outstanding. He updated and informed me of all that was going on. He’s definitely one of the best at Audi Hoffman. More

by Oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Oct 17, 2024 -

Audi Hoffman Estates responded

Thank you, Oliver! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

October 15, 2024

Everyone at this dealership that I encountered, was friendly, helpful and very accommodating. It was efficiently run. More

by MACWSOX
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Oct 15, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your service feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

October 15, 2024

The sales and service have been great. Amanda was very helpful with delivery of my vehicle. More

by CHRISTOPHERSZELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Audi Hoffman Estates responded

Christopher, Thank you so much for your kind words for Amanda, and for taking the time to leave us this wonderful feedback!

October 14, 2024

Great dealership-great people to do business with. Very professional and courteous. There service department is top notch. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
Oct 14, 2024 -

Audi Hoffman Estates responded

Larry, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

October 14, 2024

Tim was very professional. Took care of me quickly. Even went to cashier to get my paperwork for me. Recall was taking care of. More

by ljhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Oct 14, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with Tim and our team. We're glad to hear we delivered such a great experience!

October 14, 2024

No waiting when i arrived on time for my appointment. Got a courtesy car so i could do other things instead of waiting over there More

by AXESSTRANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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