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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,679 Reviews
Call Service Center (847) 843-9900

3,679 Reviews of Audi Hoffman Estates - Service Center

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November 24, 2023

Ted McConnell communicated well with my options for a loaner or a rental car. He provided accurate information about what I could expect in terms of how long service would take. Work was performed effici More

by tekni1
Recommend Dealer
Yes
Employees Worked With
Ted McConnell. Great and attentive to my needs!!!!
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Nov 24, 2023 -

tekni1 responded

Yes

Nov 26, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

November 23, 2023

The service department did a great job. Sales, surprisingly, as well! I had no idea Eduardo was such a great salesman. More

by milano75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Audi Hoffman Estates responded

Thank you so much for your kind words for Eddie and the team, and for taking the time to leave us this wonderful feedback!

November 22, 2023

Maintenance was done on time and the video updates were great! Love the coffee while waiting for car. More

by Ashwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela
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Nov 24, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

November 22, 2023

Unorganized, do not communicate well. Seemed confused when I came back in. Misplaced keys without communicating More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikayla
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Nov 27, 2023 -

Audi Hoffman Estates responded

We're sorry that you didn't have a completely satisfying visit, Tina. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 22, 2023

Ted in service is great! Explained what service would be done for my 20k. My vehicle was finished before I expected and no surprises. Mikala is such very kind and courteou More

by jocollingbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TED MCCONNELL
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Nov 24, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 22, 2023

Another smooth service trip, handled efficiently and well. Reasonable charge for the work completed and properly completed. More

by Bill O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela
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Nov 24, 2023 -

Audi Hoffman Estates responded

Thanks, Bill, for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

November 18, 2023

Horribly handled my blown Audi engine. Should have offered solutions but felt like they just wanted me to go away. Just bought a brand new 2024 Cadillac XT4 instead… will never own anoth More

by KARAMBELAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ted
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Nov 20, 2023 -

Audi Hoffman Estates responded

I want to say I'm sorry you feel this way, but it is my understanding that we did offer you some solutions. It was just unfortunate that your vehicle was a bit older with many miles. I do want to congratulate you on the purchase of your Cadillac.

November 18, 2023

Mikala is the best. She really cares about giving the best service to her customers. More

by Alanancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 18, 2023

The dealership resolved a problem with our car quickly They kept us apprised of the status as they fixed the car. More

by Brigg Johnston
Recommend Dealer
Yes
Employees Worked With
Tim
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Nov 20, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

November 17, 2023

So far, it's been top notch! Very pleased with the overall experience and service we receive from them. More

by JRIENSTRA82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

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