Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,679 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
3,679 Reviews of Audi Hoffman Estates - Service Center
Sort by
December 09, 2023
I had an issue with my speaker and Andy and Tim went through the Audi process to test and confirm issue. They understood the issue and proceeded to replace my speaker in a timely manner through the Audi process to test and confirm issue. They understood the issue and proceeded to replace my speaker in a timely manner More
by ROBBTAUSEND
Verified CustomerEmployees Worked With
Andy the Service Manager and Tim M.
December 08, 2023
This place is great. I use their service department whenever I need to. They are always timely and a good value. I'm always treated with respect. Love this place! I use their service department whenever I need to. They are always timely and a good value. I'm always treated with respect. Love this place! More
by JLAAHABOUSH
December 03, 2023
Ted and Andy are always amazing, polite, informative, understanding and professional, listened to the issues I was having and addressed everything with clear explanations of the problems. Work was done e understanding and professional, listened to the issues I was having and addressed everything with clear explanations of the problems. Work was done efficiently and on time. I was also kept aware of the progress. More
by davidQ7
Employees Worked With
Ted & Andy
December 03, 2023
Good communication, kept me updated and on time, easy to get appointment, and on time get appointment, and on time More
by MTHOMPSON4222
Employees Worked With
December 02, 2023
Polite, informative, understanding and professional Listened to the issues I was having and addressed everything with clear explanations of the problems. Listened to the issues I was having and addressed everything with clear explanations of the problems. More
by LITWIN.MICHAEL
Employees Worked With
Mikala
December 02, 2023
Quoted cost for simple very basic repair's are outrages. Time to actually install the two replacement parts is less than an hour. Parts with 3x mark up is $200.00. Quoted cost for job was over $ 1,500.00. I Time to actually install the two replacement parts is less than an hour. Parts with 3x mark up is $200.00. Quoted cost for job was over $ 1,500.00. I paid $220.00 for diagnostics but wasn't provided the print out. The two hours I sat in waiting room I listen to every customer being pitched a tire rotation regardless of why they were there so another $65.00 could be added to the final invoice. I understand that there is a mark up on parts and labor and every business needs/wants to make a profit on transactions but taking that into account there is still no possible way to honestly justify this expense. Very disappointing as I have always been personally partial to Audi vehicles despite the emission's debacle. More
by Donald.Hahn
Employees Worked With
Tim
