Audi Hoffman Estates - Service Center

Clean facilities. Staff pleasant and efficient. Ravi knows his stuff I enjoyed the experience from the dealership. Staff pleasant and efficient. Ravi knows his stuff I enjoyed the experience from the dealership. More

Explained what would be done, cost and time. Met all expectations. Mikaela was super helpful. Helped my daughter with replacement key fob batteries at a follow up visit. Met all expectations. Mikaela was super helpful. Helped my daughter with replacement key fob batteries at a follow up visit. More

All I know is I brought my car in with a check engine light and I drove away with a check engine light, airbag lights and a brake light and $450 poorer Not happy! Car drove worse than I brought it in. light and I drove away with a check engine light, airbag lights and a brake light and $450 poorer Not happy! Car drove worse than I brought it in. More

Excellent service as is customary at Audi Hoffman Estates. Problem was resolved promptly and correctly the first time. Estates. Problem was resolved promptly and correctly the first time. More

An Audi owner since 1987. Everything spotless. Ted McConnell greeted me by name and kept me informed on the progress of my service. Ted has been my service consultant for more Everything spotless. Ted McConnell greeted me by name and kept me informed on the progress of my service. Ted has been my service consultant for more than 20 years. Happy retirement. More

Lack of communication and charged more than quoted with no explanation Took a week to complete a battery and windshield no explanation Took a week to complete a battery and windshield More

I don't remember his name My oil level is low That's what I want to say I want to say More

Ted was terrific. The incorrect part came in at first. So rather than have me drive back to the dealership ( I had just had surgery) Ted offered to have my car picked The incorrect part came in at first. So rather than have me drive back to the dealership ( I had just had surgery) Ted offered to have my car picked up when the correct part arrived. I very much appreciated this service. The car looks great. Thank you! More

Great experience always. Thanks I love taking my vehicle to that dealership. They never disappoint! Thanks I love taking my vehicle to that dealership. They never disappoint! More

Bringing in my car was easy. Check in was seamless and my service writer was very professional and personable. Check in was seamless and my service writer was very professional and personable. More