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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,766 Reviews

3,766 Reviews of Audi Hoffman Estates - Service Center

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January 20, 2025

The service center personnel greeted me when I drove in, suggested additional services besides my oil change and why they were important, told me the charges up front so I could decide whether or not to ha More

by LibraryLady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 19, 2025

Prompt reception and quick service received. Very happy with the treatment and service I received. More

by LarryN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't recall service writer.
Jan 20, 2025 -

Audi Hoffman Estates responded

Thank you, Larry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 19, 2025

Tim Machonga was a pleasure to work with. Loaner was provided and car was cleaned after service. More

by maugusta88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Jan 20, 2025 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Tim here at Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

January 19, 2025

Tim was very helpful and took care of our needs very professionally and friendly, thank you! I do not know who worked on our car but it was very professionally and cleaned well, thank you. Cathlyn More

by masoudmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Cat
Jan 20, 2025 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

January 18, 2025

The service advisors are all very friendly and courteous. Cesar helped me with my turn signals in a quick and friendly manor and kept me updated the entire time they were doing it. More

by Katlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar De-Reza
Jan 19, 2025 -

Audi Hoffman Estates responded

Thank you, Katlyn, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 15, 2025

I've been going to this dealership for over 20 years. I recently moved over 6 hours away and still continued to use them for my service. They are excellent. More

by LAURIE.SVEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 15, 2025 -

Audi Hoffman Estates responded

Laurie, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 15, 2025

Service team was exceptional. Arrived and was greeted on time. Quick and thorough inspection. Anthony explained everything to me in a very understandable way. Offered his professi More

by ERINROBINSON23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan
Jan 15, 2025 -

Audi Hoffman Estates responded

Thank you for your very kind review, Erin. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

January 15, 2025

Dishonest business practices, terrible customer service, incompetent technicians . The worst dealer experience in my life. More

by Sethtec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Godfrey, service writer
January 14, 2025

They are a very friendly staff and accommodating! Always cleans my car and makes it look brand new. More

by hoseksamantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Audi Hoffman Estates responded

Thank you so much, Samantha, for your kind words, and for taking the time to leave us this wonderful feedback!

January 14, 2025

Great friendly service. Verified with me prior to doing any work that was outside the original scope. More

by LITKOWIECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 14, 2025 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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