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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,714 Reviews
Call Service Center (847) 843-9900

3,714 Reviews of Audi Hoffman Estates - Service Center

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December 07, 2024

I’ve been maintaining and servicing my car at HE Audi for over 10 years. Excellent experience for a decade. More

by MO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 08, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

December 05, 2024

I had a scheduled appointment for an oil change and was there for nearly three hours. Ridiculous! More

by KATERLYONS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Dec 11, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 03, 2024

Good service, plus pleasant and accommodating staff. Will go back again for my next service! More

by mariamanlapaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pabian
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Dec 03, 2024 -

Audi Hoffman Estates responded

Thank you, Maria, for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 03, 2024

Very nice people. The showroom is clean and the service was excellent. The amenities were also good More

by Brucegilbert44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Josefik
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Dec 04, 2024 -

Audi Hoffman Estates responded

Bruce, Thank you so much for your excellent review! We are so glad that Randy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

November 30, 2024

Really disappointed. About my service experience. Definitely not a professional way to welcome or feel loyal customers to go back at this dealership. More

by ALMCAR79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
November 29, 2024

Scheduled service, brought car to dealer, they were polite, did what was asked and I was back on the road in short order. More

by DTDIMHCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea who
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

November 29, 2024

Great service provided, Tim is great service advisor and very acknowledge. Best Audi service in town. More

by MICHAELBERNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review, Michael. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

November 28, 2024

They addressed my concerns about oil burn and finished 1yr svc w all questions answered. More

by MESABERNIE18
Recommend Dealer
Yes
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 27, 2024

Service was great! As soon as I arrived, Andy checked me in and made me feel at home. They hand washed the car, which looked awesome. More

by SUCCESS1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
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Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 27, 2024

Excellent customer service. They made the entire process quick, easy and convenient. Much better than some of the other service departments More

by CMANJARRES100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Report | Print
Nov 29, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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