Audi Hoffman Estates - Service Center

As always it is a pleasure to come into your dealership for any repairs or maintenance. Ted McConnell has always been a tremendous help when needed to discuss items that need attention to on my A4. He has for any repairs or maintenance. Ted McConnell has always been a tremendous help when needed to discuss items that need attention to on my A4. He has always been very helpful, honest in his evaluations & is very courteous, always. He's very important for the dealership there at Schaumburg because of his professionalism & expertise in his work. More

Ted McConnell was fantastic to work with. He fully explained the scope of services and the work was done faster than expected. Car looked great after the complimentary wash as well! explained the scope of services and the work was done faster than expected. Car looked great after the complimentary wash as well! More

Very quick and professional service. Took my Cabrolet in as top was not working. Qucikly diagnoised and given a loaner as repair would take a few days. Was ready when promised and all was taken care of. as top was not working. Qucikly diagnoised and given a loaner as repair would take a few days. Was ready when promised and all was taken care of. Just glad i had extended warrenty as would have been very expensive without. More

Ted has been taking the lead on servicing my Audi A6 - now our 4th Audi - for several years. He still greets me with enthusiasm when I arrive, makes sure to understand the reasons for my visit, processes now our 4th Audi - for several years. He still greets me with enthusiasm when I arrive, makes sure to understand the reasons for my visit, processes the check-in thoroughly and quickly, and makes sure I'm comfortable in the waiting area. He stays in touch during the servicing, keeping me up-to-date on the progress. When the service is done, he explains the findings and results clearly, and the car is delivered washed and as clean as new! Ted is a terrific asset for the dealership! More

I am always pleased with the service staff at Schaumburg Audi. Everyone is so friendly and accommodating. Actually everyone in the whole dealership is so nice. Audi. Everyone is so friendly and accommodating. Actually everyone in the whole dealership is so nice. More

I believe the dealership is only as good as their Service. The service area has gone out of their way to make us happy. I can count on both Ed and Ted to do what is needed to provide a solution to Service. The service area has gone out of their way to make us happy. I can count on both Ed and Ted to do what is needed to provide a solution to my problem. More

I can't say enough great things about this dealership. I've been coming to this location since I bought my car a few years back. The reason I love this location is because they always put the customer fi I've been coming to this location since I bought my car a few years back. The reason I love this location is because they always put the customer first. They go above and beyond to make sure you are satisfied with their work. They also make you comfortable while you are waiting in the waiting room and if you can't wait, they will also find you a loaner. They have never tried to get me to do more work on my car that is needed, like some other dealers have done. The last few times I've been there, I have dealt with Anthony. He is great!! He always makes sure that I'm doing good while waiting and comes to me with updates on my car as soon as he gets them. Due to my work schedule I can't always stay so he always makes sure to work around that and find me a loaner if need it. Another thing that sets them apart is the little things they do. I'm part of their email listing and every few months i get a newsletter regarding things about car and other things. I've learn some new tips and ideas that apply to everyone with a car and not just audi car people. I've been able to share that with some of my friends. I can't thank this dealer ship enough. I tell everyone to come here and get their work done by your team. Thank you Anthony for always being friendly and knowledgeable and striving for great customer service. I am happy to be a customer here and feel part of a family. More

The group in service continue to go above and beyond expectations. It is service like this that others strive to acheive. I will be "forced" to buy my next car from Schaumburg Audi, just becuase of th expectations. It is service like this that others strive to acheive. I will be "forced" to buy my next car from Schaumburg Audi, just becuase of the level of service they offer! More

I first came to them with a car bought at another dealer. Since then I have bought 2 used Audis from them at fair prices. They serviced my cars like I was a new car customer. Since then I have bought 2 used Audis from them at fair prices. They serviced my cars like I was a new car customer. More

I had unbelievable service when I took my car in 4/5/12. I called in the morning and was able to get an appointment the same day. As I pulled my car into the dealership, Ted was standing there, waiting for I called in the morning and was able to get an appointment the same day. As I pulled my car into the dealership, Ted was standing there, waiting for me, holding the door open. He was smiling and continued to be extremely pleasant and helpful through out the experience. My oil light was on and I was afraid to drive the car. I was also concerned that my car was using too much oil. Not only did they top off the oil, they topped off all my fluids. AND they found that there was a recall on a certain part and replaced that as well. I needed to come back for a seat repair. Ted said at that time they would run a complete diagnostic on my oil consumption to see if there was any issue. He scheduled it and arranged for a loaner car. He also told me about some upcoming maintenance needed in May. He said my tire treds were low and they'd recheck them in May as well. He told me of a tire sale going on and recommended which tires to buy (BTW, he recommended the least expensive). Cost? $0. Time spent waiting for all this? 45 minutes. AND they washed my car! An unbelievable experience! More