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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,678 Reviews
Call Service Center (847) 843-9900

3,678 Reviews of Audi Hoffman Estates - Service Center

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January 15, 2024

This is my first time in Hoffman Estates. I'm from the Orland location. I'd like Hoffman to be more welcoming when clients come in. I didn't feel the warmth an Audi dealer should bring. Luxur More

by mustafakathy
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 15, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We will certainly relay your comments to our team.

January 14, 2024

Fast customer service Although did wait a little too long for an oil change with an appointment More

by ANUJACOB27
Recommend Dealer
Yes
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Jan 15, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

January 14, 2024

Labor rate over $200 per hour is too high. The service was great, but charging over $200 per hour is excessive. More

by mrpontiac2004
Recommend Dealer
Yes
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Jan 15, 2024 -

Audi Hoffman Estates responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 14, 2024

They were very polite and helpful. Took care of my car in a timely manner. More

by Steven Svec
Recommend Dealer
Yes
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Jan 15, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

January 14, 2024

Good fast service and gave me an office to work while I waited for my car. More

by gotgame724
Recommend Dealer
Yes
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Jan 15, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 14, 2024

Very professional. Anthony was courteous, informative and attentive during my service call. He was great More

by SWINNIKE
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 15, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Anthony here at Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

January 14, 2024

Professionals I did bring my car with the alternator problem. They fixed that next day More

by SLAVIK88001
Recommend Dealer
Yes
Employees Worked With
TED MCCONNELL
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Jan 15, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 14, 2024

Every thing went as expected. A video explained what the mechanic had done. Thank you More

by JONATHAN.LEONARD
Recommend Dealer
Yes
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Jan 15, 2024 -

Audi Hoffman Estates responded

Jonathan, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

January 14, 2024

Friendly and thorough I had an oil change and inspection that was done to plan More

by JSOUTH134
Recommend Dealer
Yes
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Jan 15, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 14, 2024

Friendly, welcoming and easy to work with. Friendly, welcoming and easy to work with. Friendly, welcoming and easy to work with. More

by SUSAN.POULLETTE
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Jan 15, 2024 -

Audi Hoffman Estates responded

Susan, Thank you for taking the time to share your thoughts on working with Tim and our team. We're glad to hear we delivered such a great experience!

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