Audi Hoffman Estates - Service Center

Consistently Great Service! While visiting in the Chicagoland area last fall, I experienced a problem with my Audi vehicle. Being a distance from home, and therefore unable to r While visiting in the Chicagoland area last fall, I experienced a problem with my Audi vehicle. Being a distance from home, and therefore unable to return home for service, I contacted Hoffman Estates Audi for service. I worked with Luke Gronski in the service department. Although I was not a customer at this particular Audi dealership, he was extraordinarily helpful and treated me as a longtime client. He arranged transportation for me while my car was being serviced and kept me informed via telephone as the service progressed. I had such a good experience with Luke, that my husband and I, when looking for a new vehicle this past January, decided to travel the distance to Hoffman Estates Audi to purchase a new vehicle. If it hadn't been for my positive experience with Luke and Hoffman Estates Audi, we would have purchased closer to where we live. Dean Turner in the sales department assisted us with our purchase ... spending a lot of time with us to pair us with a vehicle that met our needs. Upon arriving at the dealership the next day to pick up the vehicle, Dean spent several more hours going over each aspect of the vehicle with us ... explaining the differences between the vehicle we previously had and the vehicle we had just purchased. Several days after we returned home, Dean followed-up with a phone call inquiring as to whether we had additional questions. In April, we had our first scheduled maintenance appointment for our vehicle. Luke was again over-the-top helpful in every way imaginable ... lining up transportation for me, keeping me informed as my service progressed, etc. Though unrelated to the vehicle maintenance, he even took the time to explain how to use one of the MMI functions I had yet to figure out! Each visit to Hoffman Estates Audi surpasses our expectations!! More

Great Customer Service I brought my 2013 Audi S5 for 15,000-mile service and Luke Gronski took very good care of me. He was thorough in looking at my car and explained the I brought my 2013 Audi S5 for 15,000-mile service and Luke Gronski took very good care of me. He was thorough in looking at my car and explained the time it would take to complete the service. The car got done a few minutes earlier than quoted and was in great condition. Audi Hoffman Estates is a top notch dealer and service center! More

New wtaer pump My A5 had a coolant leak and Rick did a very professional job of diagnosing the problem, getting me a loaner and finsihing the repair sooner than prom My A5 had a coolant leak and Rick did a very professional job of diagnosing the problem, getting me a loaner and finsihing the repair sooner than promised. More

Always an Exceptional Experience I have been dealing with the folks at Hoffman Estates Audi (Formerly Schaumburg Audi) for almost 10 years since I bought my 2004 Audi A4. The car has I have been dealing with the folks at Hoffman Estates Audi (Formerly Schaumburg Audi) for almost 10 years since I bought my 2004 Audi A4. The car has been wonderful, but the reason I continue to go there is because of the excellent service department. The service consultants are always very courteous, attentive to my reason for being there, and prompt to take care of me. Eric is a pleasure to deal with. The quality of the work by their technicians is always top-notch. I don't know of another dealer that I would consider taking my car to for service. More

Service Review Mike Torelli is the guy to see here for your service advisor . He is always professional and courteous. He goes above and beyond to make your experi Mike Torelli is the guy to see here for your service advisor . He is always professional and courteous. He goes above and beyond to make your experience with the dealership a positive one . Highly recommend!! More

Great Job All Around I called Eric DeFort to set up a service appointment for my A4. Eric was quick to offer me an appointment and asked if I would need a courtesy car. I called Eric DeFort to set up a service appointment for my A4. Eric was quick to offer me an appointment and asked if I would need a courtesy car. I arrived at Audi Hoffman Estates and Eric was there to greet me. He asked what issues I was dealing with and sent me off in a loaner car. He called me a short time later with information on what was needed to fix the problem....and what it would cost. A few hours later I was back at Audi Hoffman Estates picking up my A4! The car runs perfectly. Thanks Eric! And thanks Audi Hoffman Estates! -Jim G More

I arrived at the dealership without an appointment. I was immediately greeted and assured everything would be done to accommodate me and to take care of my car's needs. The service rep (Mike) explained was immediately greeted and assured everything would be done to accommodate me and to take care of my car's needs. The service rep (Mike) explained everything that was concerning my vehicle and told me what was going to be performed to make certain the car was road worthy and safe. The dealership's service department went out of their way from the time I was greeted to the time of my departure. Individuals I came in contact with were friendly, courteous and professional. The service area is clean and comfortable. Andy has a great service group all of whom know how to make certain the customer has an "exceptional experience" when in their care. I'm a customer for the meaningful life of the car. I highly recommend Hoffman Estates Audi for any auto service needs. Nice job to all. More

Fast, friendly, and to the point.Andy took care of me and made sure I got everything I needed. The service tech was through and made sure my car was in tip top shape. In the end they even washed and vacuumed made sure I got everything I needed. The service tech was through and made sure my car was in tip top shape. In the end they even washed and vacuumed my car. Great team effort. More