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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,677 Reviews
Call Service Center (847) 843-9900

3,678 Reviews of Audi Hoffman Estates - Service Center

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January 25, 2024

We don't know who did the work. Spell check acted up. We're in and out in 1 hour or less More

by DANIELTAN55
Recommend Dealer
Yes
Employees Worked With
Do
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Jan 27, 2024 -

Audi Hoffman Estates responded

Thank you, Daniel! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

January 24, 2024

Helpful and friendly staff. Have communicated well regarding my car service . That is it More

by toddcap3
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 25, 2024 -

Audi Hoffman Estates responded

Todd, Thank you for your business and this review. We're happy to hear Anthony and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 24, 2024

Had a blowout on my rear tire and pulled it into the service department. She greeted me quickly and had me back on the road as quickly as I could have hoped for More

by MIKEMACEDON
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
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Jan 25, 2024 -

Audi Hoffman Estates responded

Mike, Thank you for taking the time to share your thoughts on working with Mikaela and our team. We're glad to hear we delivered such a great service experience!

January 24, 2024

Great! ! Great, clean, friendly, efficient, washed my car. Had a free cup of coffee and got to see my friend Kylo. More

by Sandy
Recommend Dealer
Yes
Employees Worked With
Mikaela
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Jan 25, 2024 -

Audi Hoffman Estates responded

Sandy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. I'm sure Kylo was just as happy to see you too.

January 23, 2024

Everything was fine , as usual. I was late 4 hrs for my appointment, and they still got my oil changed for me. More

by flathau
Recommend Dealer
Yes
Employees Worked With
Mikala
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Jan 24, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. Mikala and our team appreciate your business and hope to see you again soon!

January 23, 2024

Because of the weather with very low temperatures, I stopped by to have them check my tires. They checked them and either no time returned my car. More

by Belmonte4
Recommend Dealer
Yes
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Jan 24, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

January 23, 2024

Very professional and efficient Everyone I encountered was courteous and helpful. The work was done quickly. More

by LOPINAHOUSE
Recommend Dealer
Yes
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Jan 24, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

January 22, 2024

Tim was great with communication and following up with me throughout the day. I was surprised to learn after dropping off my SUV around 7:30am and getting a loaner, that around 3:30pm my SUV wasn't ready. More

by lewski78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim M
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Jan 23, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. Tim and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

January 20, 2024

My experience during my visit was very bad. They were dishonest about the root causes of my issue which they either overlooked or ignored and when I showed reasonable proof they decided to they More

by chalice330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 22, 2024 -

Audi Hoffman Estates responded

I want to apologize for your experience at our dealership. I have responded to your email as well and hope that addresses the concerns that you have. You have tagged two people from our sales staff, but your written review was from your experience in our service department. Again, I apologize for your experience here and hope my email answers your questions and concerns.

January 17, 2024

Poor service and poor customer service . Will not come back here. Vehicle still has suspension issue. More

by Foreignwerks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy, Mikaela
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