Audi Hoffman Estates - Service Center

My wife and I are currently shopping for a new car and I came across this site. We had an Audi we purchased new from Schaumburg Audi and, I must say, it was the worst ownership experience we have ever had. came across this site. We had an Audi we purchased new from Schaumburg Audi and, I must say, it was the worst ownership experience we have ever had. Routine servicing always led to a mechanical issue that "needed attention". These in turn would involve sometimes thousands of dallars in repairs that were all covered under warranty. Of course, this was very inconvenient for us as the car was in for seemingly unnecessary service about three days/month. I talked with other owners at that dealership and they had all had the same problem with the service dept. Owners from other dealers had not. I talked to Tony Papparo, the Service Manager, while in the dealer for repairs and he called me a "liar" right there in the showroom, and made a crack at my ethnicity. Later in the same week he left a message with my service demanding that I call him back immediately. I complied and he told me that the purpose of his call was to tell that I would not be allowed to come back to the dealer for service or new car sales. I followed up with Audi North America and they said all the dealers are franchises, and therefore they have no leverage (I have found out since then that the call center I spoke to is possibly in the upstairs of this dealership). This was all very confusing at the time, and we have since then filed suit against this dealer. I'm sorry, but I could never recommend this dealer. This was an awful experience for my wife and me, and we are both truly amazed that the dealership is still open for business. More

I feel like I would be doing everyone a favor by NOT recommending this dealership to anyone. I owned an Audi that was constantly in this shop and had several of the same problems reoccur after the car recommending this dealership to anyone. I owned an Audi that was constantly in this shop and had several of the same problems reoccur after the car was in for service. I would take the car in for service and "surprise" I would take the car home and there would be two more things wrong with it immediatly. They also tried to bend me over on a couple of expensive bills that were covered under warrantee. I owned the car for 3 years and it was absolutly the worst experience. I finally upgraded to a more relaible car (Acura) and have had no more headaches!!! More

Hello sirs, I recently purchased an Audi A6 3.0L 2002 Hello sirs, I recently purchased an Audi A6 3.0L 2002 from another dealer. Just for my safety, I wanted to have a diagnostic done at Audi Schaumbu Hello sirs, I recently purchased an Audi A6 3.0L 2002 from another dealer. Just for my safety, I wanted to have a diagnostic done at Audi Schaumburg. Prior to this I also ordered a spare key so when I get my car back from testing also I will get my key programmed. After the diagnostic ($200) and another $200 for finding the defective module, backup sensor (2 hours labor) and erroneous brake diagnosis, I was told the breaks are under the minimum safety limit and a button from the radio is missing! This was an obvious lay because I had my breaks checked at a brake specialist later on. I was playing wit the radio one day before and also my wife looked at it prior to the “diagnostic” and nothing was missing. When I looked carefully at the radio, after the “diagnostic” I noticed small scratches around other two buttons as if somebody tried to pool them out with a tool (pliers). Of course I was told that it can’t be fixed and I have to replace the whole radio! This is not the first time very questionable diagnoses and weird repairs that happen in this place! I have to tell you, this is not the only car I serviced in this place. I had similar experiences with an older Audi A6 (1979) that I serviced here. MY ADVICE IS: DO NOT GO TO THIS PLACE NOT EVAN FOR A LIGHT BULB CAHNGE!!! Regards, Tony Chirulescu 665 Audubon Str. Schaumburg, IL More

dealership fails in three ways. 1. Availability of dealership fails in three ways. 1. Availability of promised loaner cars requires weeks of advance notice. 2. Staff has little or no information or h dealership fails in three ways. 1. Availability of promised loaner cars requires weeks of advance notice. 2. Staff has little or no information or help with advanced electronic features. They simply do not have answers. 3. Getting problems fixed requires more than one visit. If parts are involved the wait can be weeks More

This is the worst dealer I have ever worked with. Service items were routinely not performed, or even worse, when they were performed they broke something else requiring me to come back again and hav Service items were routinely not performed, or even worse, when they were performed they broke something else requiring me to come back again and have fix that problem. Have finally switched to the Audi dealership in Lisle and they have been great. you'd never guess they were part of the same dealer organization! I understand from the local VW dealer that Schaumburg Audi is in financial trouble and that they are desperate because the local Audi management offices occupy this dealership's upstairs area. More

I brought my 2001 Audi TT in for service one day and for whatever reason the service shop was closed and no one but sales reps and cahiers where there. They told me that the service department wasn't open whatever reason the service shop was closed and no one but sales reps and cahiers where there. They told me that the service department wasn't open even though it was a weekday and they had scheduled me for that time and date that i was in there. I then made another appointment to bring my car back in and when i came in the next time they said that i wasn't even in the computer for an appointment. After arguing with them for about 20 minutes i finally gotthem to give me a loaner because i wasn't coming back again to drop the car off for a third time. It was overall the worst service i had ever received from a dealership in my life. I would never recommend doing business with them whether it's for service or sales. More