Audi Hoffman Estates - Service Center

Worth the drive My experiences with Audi Hoffman Estates have been great. I drive from the city (even though there is an Audi dealer 5 blocks from my home) to take my My experiences with Audi Hoffman Estates have been great. I drive from the city (even though there is an Audi dealer 5 blocks from my home) to take my Audi to them because my experiences have been so positive. Their customer service, communication, price and work have been outstanding. More

Above and Beyond! My experiences with Audi Hoffman Estates have been fantastic. I drive all the way from the city (even though there is an Audi dealer much closer) to t My experiences with Audi Hoffman Estates have been fantastic. I drive all the way from the city (even though there is an Audi dealer much closer) to take my Audi to them because my experiences have been so positive. Their customer service, communication, price and work have been outstanding. I have taken my Audi in several times for scheduled service. Every appointment that I have had, I have found them to be honest and fair in the work required. They have only performed work that was needed and necessary at the time. This honesty drives the cost to a reasonable level and continues to maintain my trust in them. In my last visit, Luke Gronski went above and beyond the expectations. I was immediately greeted and helped. Throughout my wait, he communicated expected delivery times, kept me updated and explained everything to me. Upon finding out that my battery failed the test and needed to be replaced, he even located a coupon to help reduce the unexpected costs. Audi Hoffman estates is a fantastic dealer and goes highly recommended! More

Great dealership/service I have been extremely please with Audi-Hoffman Estates. Their service facility is top notch and their staff members are knowledgable and courteous. I I have been extremely please with Audi-Hoffman Estates. Their service facility is top notch and their staff members are knowledgable and courteous. I'm glad I chose this dealership - would highly recommend for both sales and sevice. More

Robert Gil Overall the experience was top notch. Felt welcomed and Rick the service consultant exceeded my expectations, in addition he created a "no pressure-h Overall the experience was top notch. Felt welcomed and Rick the service consultant exceeded my expectations, in addition he created a "no pressure-hassle free" environment. More

Service Experience Outstanding customer service.Friendly,courteous and knowledgeable.The service department at this dealer is the best service department I have ever de Outstanding customer service.Friendly,courteous and knowledgeable.The service department at this dealer is the best service department I have ever dealt with.Service appts are easily made,the hours are convenient,service is always completed in a timely manner and the service is always done correctly the first time. More

Great Service The sales and service departments at Audi Hoffman Estates are excellent. In addition, I have worked with Mike over the last 2.5 years to schedule ser The sales and service departments at Audi Hoffman Estates are excellent. In addition, I have worked with Mike over the last 2.5 years to schedule service appoints and he is always friendly, courteous and easy to work with. More

Audi Hoffman Estates Service Department The facility is beautiful and the service staff is always prompt and courteous. They always ask if I need a loaner or a ride when dropping off my car. The facility is beautiful and the service staff is always prompt and courteous. They always ask if I need a loaner or a ride when dropping off my car. They are helpful and explain things completely when needed. More

Great Experience at Audi Hoffman Estates Luke Gronski was knowledgeable & courteous in the service to have our Audi detailed recently. He answered all of our questions and kept us apprised of Luke Gronski was knowledgeable & courteous in the service to have our Audi detailed recently. He answered all of our questions and kept us apprised of progress on our vehicle. I have spoken with Luke before and he has never failed to come through with information and assistance. He is one of the reasons we love working with the Audi corporation.Thank you so much. More

Consistently Great Service! While visiting in the Chicagoland area last fall, I experienced a problem with my Audi vehicle. Being a distance from home, and therefore unable to r While visiting in the Chicagoland area last fall, I experienced a problem with my Audi vehicle. Being a distance from home, and therefore unable to return home for service, I contacted Hoffman Estates Audi for service. I worked with Luke Gronski in the service department. Although I was not a customer at this particular Audi dealership, he was extraordinarily helpful and treated me as a longtime client. He arranged transportation for me while my car was being serviced and kept me informed via telephone as the service progressed. I had such a good experience with Luke, that my husband and I, when looking for a new vehicle this past January, decided to travel the distance to Hoffman Estates Audi to purchase a new vehicle. If it hadn't been for my positive experience with Luke and Hoffman Estates Audi, we would have purchased closer to where we live. Dean Turner in the sales department assisted us with our purchase ... spending a lot of time with us to pair us with a vehicle that met our needs. Upon arriving at the dealership the next day to pick up the vehicle, Dean spent several more hours going over each aspect of the vehicle with us ... explaining the differences between the vehicle we previously had and the vehicle we had just purchased. Several days after we returned home, Dean followed-up with a phone call inquiring as to whether we had additional questions. In April, we had our first scheduled maintenance appointment for our vehicle. Luke was again over-the-top helpful in every way imaginable ... lining up transportation for me, keeping me informed as my service progressed, etc. Though unrelated to the vehicle maintenance, he even took the time to explain how to use one of the MMI functions I had yet to figure out! Each visit to Hoffman Estates Audi surpasses our expectations!! More

Great Customer Service I brought my 2013 Audi S5 for 15,000-mile service and Luke Gronski took very good care of me. He was thorough in looking at my car and explained the I brought my 2013 Audi S5 for 15,000-mile service and Luke Gronski took very good care of me. He was thorough in looking at my car and explained the time it would take to complete the service. The car got done a few minutes earlier than quoted and was in great condition. Audi Hoffman Estates is a top notch dealer and service center! More