Audi Hoffman Estates - Service Center

An exceptional experience after an unfortunate one A first for me...two flats at once. After hitting a pot hole the two passenger tires were damaged leaving me with no option but to have the car towed. A first for me...two flats at once. After hitting a pot hole the two passenger tires were damaged leaving me with no option but to have the car towed. Without an appointment I dropped the car off at the Audi Dealership in Hoffman Estates and things just got better from there. Rick Kelstrom, the service advisor, was exceptional in providing updates, cost estimates and completion times. He went out of his way to take pitpctures of the damaged rims and email the estimate to my insurance company. These guys are the most pleasant and efficient service advisors I have had the pleasure of dealing with. More

good customer service The customer service was really amazing. There were a few problems I did experience but their customer service was able to overcome the small problems The customer service was really amazing. There were a few problems I did experience but their customer service was able to overcome the small problems. Rick was the main reason I came to this dealership for the repairs to my car. Overall a good experience. More

Great Experience Every Visit Every visit I make to Audi Hoffman Estates (and previously in Schaumburg) whether it be service or just a normal car wash, the team is always professi Every visit I make to Audi Hoffman Estates (and previously in Schaumburg) whether it be service or just a normal car wash, the team is always professional and courteous. The service advisors are all knowledgeable of questions regarding my vehicles (Q5 and A4) whether I give them a call or speak to them in person. I have never had a bad experience with the dealership. These are the first vehicles that I always return to the dealership for any types of service due to the high quality of work performed. It is also great that I am always provided the best pricing possible. I will continue to patronize Audi Hoffman Estates after doing business with them for 3+ years and 2 vehicles later, and potentially a 3rd shortly. More

Excellent experience Every aspect of the visit was conducted professionally and friendly. By now a visit to Hoffman Estates Audi, especially because of Rick's mediation, f Every aspect of the visit was conducted professionally and friendly. By now a visit to Hoffman Estates Audi, especially because of Rick's mediation, feels like a gathering of friends. When I drive away, I feel in goods ands and perfectly safe. A satisfying experience! More

Mike Torelli its all about customer service. The only reason I go to Audi of Hoffman Estates, is because of Mike Torelli. I was referrer by a client of mine and he was right. Mike has been good t The only reason I go to Audi of Hoffman Estates, is because of Mike Torelli. I was referrer by a client of mine and he was right. Mike has been good to me,to my S8 and I have nothing to complain about him . The dealership its beautiful and very clean. But the reason I go there its the service that I get from Mike. Always very professional, responsible and very caring with what he does at Audi. More

Great Service! Eric is always very helpful at the Audi Service Department. He always makes sure that my services go smoothly and then ensure the car is washed both o Eric is always very helpful at the Audi Service Department. He always makes sure that my services go smoothly and then ensure the car is washed both on the interior and exterior. I will continue to go back to this location to have my car serviced. More

Service The experience at Audi Hoffman Estates is hands down the best experience I have had at a dealership. From the moment I walked in I was greated with a The experience at Audi Hoffman Estates is hands down the best experience I have had at a dealership. From the moment I walked in I was greated with a smile from the entire service team. They asked how my day was and if I needed anything to drink. They reviewed what was going to be done on my car and made sure I didnt have anything else they needed to address. I was given a time frame of when my car would be finished and they called me within that time. Great overall experience! More

Service While there was nothing complicated about my service (regular maintenance) I was pleased with the service I received, the loaner I was able to use and While there was nothing complicated about my service (regular maintenance) I was pleased with the service I received, the loaner I was able to use and the work was done timely as promised. I guess that is all one can ask for. More

My Experience At Audi Hoffman Estates Six months ago I purchased an R8 at the Audi dealership in Hoffman Estates, Illinois. I have to say that not only is the car exceptional, but my exper Six months ago I purchased an R8 at the Audi dealership in Hoffman Estates, Illinois. I have to say that not only is the car exceptional, but my experience thus far with the staff at the dealership, both sales and service, has been very gratifying. With regard to the service department, they do a great job and always exceed my expectations. My car has been delivered in immaculate condition after the few times that I have needed routine service. Bravo! More

Quick and efficient service visit My scheduled service on my Audi A5 was quick and painless. Enjoyed a nice cup of coffee and answered my emails while I waited. Eric kept me in the lo My scheduled service on my Audi A5 was quick and painless. Enjoyed a nice cup of coffee and answered my emails while I waited. Eric kept me in the loop on the progress of my car's service and when completed the car wash washed and ready to go. More