Audi Hoffman Estates - Service Center

Dishonesty My check engine light came on so I went to Auto Zone & they diagnosed the problem as cylinder #2 misfire detected. I brought my car to Audi. Eric (ser My check engine light came on so I went to Auto Zone & they diagnosed the problem as cylinder #2 misfire detected. I brought my car to Audi. Eric (service writer) told me the diagnostic fee of $150 would be included in whatever work I have done & if I didn’t move forward w/any work I would owe the $150. They told me the problem could be my spark plugs or a coil but the problem seems intermittent. They suggested replacing the spark plugs at a cost of $325 (there are 4). Red flag #1 b/c the cost of a spark plug is $13.48 & it takes about 20 min to change them. They were obviously overcharging me so I declined replacing the spark plugs. They also said my water pump was leaking. I told them to proceed w/the water pump. While leaving Eric suggested a coolant flush so I said ok & left. I contacted my dad who is a certified heavy equipment mechanic for the last 39 years & he said in order to replace the water pump the coolant needs to be removed so a coolant flush (for an add fee of $160 but giving me $100 off) is not necessary – red flag #2. I called Audi & told them not to do the coolant flush. Audi then called me a few hours later & said the radiator was also leaking. Eric said he would send photos of both leaks to my dad. The photos Eric sent were plastic radiator tanks (he told my dad they were aluminum) & the water pump. None of the photos showed any leaks – red flag #3. My dad said don’t do anything, I’m coming up there. He went there & the mechanic showed him the side of the engine (not the water pump or radiator) & said look at the leak. He said there is no leak, the mechanic said trust me it’s leaking. He said did you put a pressure test on it? The mechanic said no (red flag #4 no proof of leak) then my dad said just go ahead & fix it but forget the radiator. My dad asked about the amount for the spark plugs & Eric said their book time is 1hr & on a Saturday they charge time & a half (which is $225/hr). This was never disclosed to us & is not written on the invoice to inform their customers – red flag #5. So $325 - $225 (only takes 20 min not an hr) = $100 left over for parts which is $25/plug (an upcharge of $11.52/plug). My fiancé went to pick up my car & they put the diagnostic fee on the bill. He asked why it was on the bill when we were told it would be included if any work is done & they said they ran different diagnostics for the water pump & radiator (this was never explained to us – they took $100 off) – red flag #6. We took my car to the body shop where it was repaired from a front end collision a few years ago to have them check out the radiator since it was replaced from the accident & is still under warranty for life. They did a pressure test & there was no issue w/the radiator – red flag #7. My dad spoke w/Andy (service manager) & explained everything that happened. Andy stuck up for his guys & said my dad must have misunderstood. He said my dad was mistaken, his guys would never say they charge time & a half & if the car didn’t need something repaired they wouldn’t say it does. My dad asked if they get paid by commission & he said yes & if he came in there they’d be glad to show him what they did. My dad said the bridge is burned at this point b/c of the dishonesty. Andy’s rebuttal to everything was that my dad must have misunderstood & didn’t have 1 straight answer. My dad told him that the radiator was pressure tested & there was nothing wrong w/it. Andy said it had a small leak in it by the drain & you could only see it w/a mirror. My dad said if that were the case why wasn’t he shown that. My dad said the whole ordeal was dishonest, he’ll never come back to Hoffman Estates Audi & he’ll never recommend them to anyone. I’ve owned an Audi since 2012 & have only gone to Hoffman Estates Audi for every single service I have ever needed. I am very disappointed w/this dealership & Audi has lost a loyal customer. More

"Outstanding. Best dealership I have ever worked with." It's always a pleasure to bring my S5 to Audi Hoffman Estates - especially working with Rick Kelstrom in the Service Department. Rick instills confide It's always a pleasure to bring my S5 to Audi Hoffman Estates - especially working with Rick Kelstrom in the Service Department. Rick instills confidence in customers. He is friendly, professional, and prompt service - which also says a lot for the entire Service Department! I am very happy with Audi Hoffman Estates. More

Quick, efficient, smooth process Service at Hoffman Audi is always a nice experience. Joe Sturgeon processed me in minutes and I was out of there quickly in a loaner. No hiccups. Joe Service at Hoffman Audi is always a nice experience. Joe Sturgeon processed me in minutes and I was out of there quickly in a loaner. No hiccups. Joe told me what was to be expected for my service and answered my questions. Always great service. More

Oil Change and Maintenance , replace Battery Eric Defort assisted me in the service for my 2011 A-6, Making a trip to Florida so, decided to replace the original Battery. also, fixed a rear l Eric Defort assisted me in the service for my 2011 A-6, Making a trip to Florida so, decided to replace the original Battery. also, fixed a rear license lite and he advised of additional corrosion, part on order and will replace in March. Excellent service by Eric. More

Servicing Every time I visit Audi of Hoffman Estates, Mike Torelli comes running to help me. He always has all the solutions and is very helpful in assisting an Every time I visit Audi of Hoffman Estates, Mike Torelli comes running to help me. He always has all the solutions and is very helpful in assisting anything my family and I need. Very well spoken and active. More

Great Service Experience Joe was very helpful with my scheduled service. He made sure there were no other recalls or other servicing that needed to be done. He had my car read Joe was very helpful with my scheduled service. He made sure there were no other recalls or other servicing that needed to be done. He had my car ready more than an hour ahead of schedule. Thanks to Audi HE's service department for making my Saturday morning easier. More

very very good Working with ERIC is very nice, he advice me with the problems i had with the car.I had my oil change done and left the dealer with a clean car. Excel Working with ERIC is very nice, he advice me with the problems i had with the car.I had my oil change done and left the dealer with a clean car. Excellent service. More

Audi A6 Owner I love this dealership because of the close proximity to my home and also because I have the best service associate who takes care of all my auto need I love this dealership because of the close proximity to my home and also because I have the best service associate who takes care of all my auto needs. Rick is wonderful; he is extremely professional and knowledgeable while being very friendly and caring. Rick is actually the reason I switched to this dealership when he moved from Glenview to Hoffman Estates. Dean Turner sold me my current 2016 Audi and he was a pleasure to work with. He was very accommodating and helped me make my decision very easy. The Hoffman Estates Audi Dealership is a great place to purchase a car and keep it serviced accurately. More

Great customer experience....as usual! My recent experience at Audi Hoffman Estates was the same as it always is.....great customer service, comfortable client experience and a clean, welco My recent experience at Audi Hoffman Estates was the same as it always is.....great customer service, comfortable client experience and a clean, welcoming dealership. Service on my vehicle was completed in a timely fashion and all of the employees were friendly & courteous. As usual, I enjoyed my visit to the dealership and will continue to come back. Thank you! More