Audi Hoffman Estates - Service Center

Highly Recommend I have always had great service with Audi. The service is fair and Mike (Torelli) is great to deal with. With all the auto choices out there, I stay I have always had great service with Audi. The service is fair and Mike (Torelli) is great to deal with. With all the auto choices out there, I stay with Audi because of the quality of the car and the service I receive. More

Very rude service manager Service consultant was pleasant but the service manager was rude with a nonchalant unhelpful attitude! I took my car in for the airbag recall and an Service consultant was pleasant but the service manager was rude with a nonchalant unhelpful attitude! I took my car in for the airbag recall and an oil change. The next day I noticed a large bolt on the floor and my window wouldn't go down. I went back the next day and they installed the bolt back in the dash but refused to do anything about the window saying in their 32 point check they noticed the window sensor was bad. Yes, it was bad but had been in that condition and working perfectly fine for over a year. The service manager didn't even bother to take a look at the car or address the issue. He refused to do anything about the window suddenly not working, instead he told me it's a coincidence that it stopped working and that I should feel lucky it failed while the car was in their hands opposed to while I was driving..."I should feel LUCKY?" He then asked if I would like to schedule an appointment for the $250 repair...REALLY!!! Audi H.E. will NEVER touch my car again! Thank God for options. More

Professional and treated as a valued customer . Service rep Eric was knowledgeable and attentive.also stopped by sales to see if I could trade and purchase a Q7. . Service rep Eric was knowledgeable and attentive.also stopped by sales to see if I could trade and purchase a Q7. More

Recall plus small electrical issues. Consistent, professional service with employees demonstrating honest concern for their customers. Both sales and service are exceptional at Hoffman E Consistent, professional service with employees demonstrating honest concern for their customers. Both sales and service are exceptional at Hoffman Estates Audi. So good in fact that Valentina sold me a new A8 while I was waiting for repairs! More

Eric is a great service rep & Eddie D is a great sales guy Thanks guys. I appreciate working with you. Eddie was great on the sales side & Eric got me in & out on the service side. I am enjoying my 1st Audi Thanks guys. I appreciate working with you. Eddie was great on the sales side & Eric got me in & out on the service side. I am enjoying my 1st Audi More

Sales and Service We have been going to this dealership for many years and purchased many vehicles. The sales process has always been more than great, always accommodat We have been going to this dealership for many years and purchased many vehicles. The sales process has always been more than great, always accommodating our needs and wishes. The service team, we have worked with all of them, has always been more than outstanding. We have recommended this dealer in the past and we will continue to do so More

Awesome dealership Ted and Anthony were awesome to work with. Work was completed in a timely fashion I only had to use the loaner for less than 4 hours. Ted and Anthony were awesome to work with. Work was completed in a timely fashion I only had to use the loaner for less than 4 hours. More

Very Professional Rick was Excellent, very professional, went "the extra mile" This was my second experience with Rick. He was exceptional on both occasions. I will be Rick was Excellent, very professional, went "the extra mile" This was my second experience with Rick. He was exceptional on both occasions. I will be back. More

Wheel alignment & new tire purchase. Mike was extremely helpful when I brought my A8 in for service. Had it not been for his expertise and guidance, I probably would not have all of the w Mike was extremely helpful when I brought my A8 in for service. Had it not been for his expertise and guidance, I probably would not have all of the work completed that I had done. Thanks Mike, good job! More

Audi TT Performance Upgrade First, thanks to Brand Specialist, Robert LeGault for his perception during discussions on Friday, August 11 regarding a new Q3/Q5 that I might want t First, thanks to Brand Specialist, Robert LeGault for his perception during discussions on Friday, August 11 regarding a new Q3/Q5 that I might want to consider an APR performance upgrade for my 2015 TT roadster. He then introduced me to Service Consultant, Scott Hall who specializes in performance upgrades. The following day, (Saturday) Scott thoroughly answered every question about the options available and arranged for the Stage I ECU Upgrade to be performed on my TT. The increase in engine horsepower and torque was noticeably improved. Therefore, I decided to have the Stage II ECU and Cast Downpipe Exhaust System installed on the following Monday. Again, Scott answered all my questions, obtained the required parts, assured me that the work would be performed by a master technician who specializes in APR performance upgrades, and provided an A4 S-Line loaner vehicle. The work was performed on Wednesday and to accommodate my schedule I picked it up on Friday. In the span of 1 week my stock TT gained 72 horsepower, 64 ft-lbs of torque and a pronounced exhaust note. AWESOME! More