Audi Hoffman Estates - Service Center

Had 10:00 appt for 50000 mile service and told advisor that will be back at 1:00 for the car. That service is really only an oil change. When I came back at 1:00 the car wasn’t even worked on yet. Wait that will be back at 1:00 for the car. That service is really only an oil change. When I came back at 1:00 the car wasn’t even worked on yet. Waited another 1 1/2 hours in waiting room until car was being worked on. Advisor told me they had many appointments that day. What is the point of an appointment if you won’t honor the time of the appointment??? Absolutely poor customer service. 4 1/2 hours for basically an oil change is ridiculous!!! If I had one of my patients wait for hours past their appointment time to see me I wouldn’t have a business. More

The all wheels multination error is still there. The dealer just told me go back to make a inspection again. Wasted my $230. The dealer just told me go back to make a inspection again. Wasted my $230. More

Very friendly. Answered all questions. Prompt service. Love that they offer a wash and cleaning of car. Answered all questions. Prompt service. Love that they offer a wash and cleaning of car. More

Consistent excellent service from all areas of the dealership. Everyone is friendly and very professional. dealership. Everyone is friendly and very professional. More

I like the fact that they’re independently owned. You really feel welcome to there store. No pressure. You really feel welcome to there store. No pressure. More

Poor communication of advisor. I had to go to him and find out the status 2 time. Requested shuttle service and didn’t provided me. I had another appointment which I missed. Si I had to go to him and find out the status 2 time. Requested shuttle service and didn’t provided me. I had another appointment which I missed. Since 2022 I have used your location but he couldn’t find in your system after giving 2 phone number. I spoke to the same advisor over the phone to make an appointment but there was a doubts about my appointment. Brand like Honda and Mercedes provide loaner and shuttle services but you guys don’t have service for your customers. People using your expensive brand are not dumb. Actions speaks louder than words. More

Everything was ok , good work, service, time, the people who are working there nice and kind who are working there nice and kind More

Service itself was as efficient and polite as usual. But the re-calibration after replacing the battery was outrageous! Audi (or the dealer) ought to find a more cost effective way to address this rip-o But the re-calibration after replacing the battery was outrageous! Audi (or the dealer) ought to find a more cost effective way to address this rip-off. $860 for a new battery? C’mon. Equally outrageous was the surcharge for using my credit card. At least you could tell me ahead of time and I would have brought my checkbook. The $23 you charged me for using my card HAS to be well in excess of what my credit card company would charge you for processing ONE transaction. Disappointed More

Overall, the experience was pleasant and did not feel pressured to purchase any other services they recommended. pressured to purchase any other services they recommended. More

When I arrived, no one did anything. They just told me to sit inside. Once I sat down, no one helped me until after 15 minutes I went up and said that I requested a loaner car. The emplo They just told me to sit inside. Once I sat down, no one helped me until after 15 minutes I went up and said that I requested a loaner car. The employee then told me some “suggestions” of things to have done on my car despite no one even looking at my car. It took me over an hour to drop my car off and get the loaner. … what a waste of time that completely defeated the purpose of me requesting a loaner. I also think making your customers pay a 2.8% credit card fee is a bit ridiculous. Audi is supposed to be a “high end brand” yet I feel nickeled and dimed. Credit card fees are a cost of doing business. This was my first time getting my car serviced here, as this dealer is significantly closer to my house, however I will not be returning. I would rather drive 35 minutes out of my way to receive better service. More