Audi Hoffman Estates - Service Center

I recently brought in my 2018 Audi S5 for routine service. Everything with the service department was five stars. My service technician Fabian Jaimes was great. He was very knowledgeable and friendly service. Everything with the service department was five stars. My service technician Fabian Jaimes was great. He was very knowledgeable and friendly. He went into detail explaining the needed service that was recommended for my car. I also received a video report from the technician after the repairs were completed explaining exactly what was performed. The cashier was extremely friendly and greeted me with a smile when I picked up my car. Nice to see an employee that likes her job. My big issue was the 2.85% credit card service fee that you charge on credit card transactions. Brian Hall, you should be ashamed of yourself. You sell and service a luxury car brand like Audi and yet you want to nickel and dime your customer on the credit card fee? Your customers pay top dollar for service and you feel this fee is necessary? Absolutely shameful. How would you feel if you went into Louis Vuitton to buy an expensive bag only to get to the cashier and she tells you there’s going to be an additional 2.85% charge if you put your purchase on the credit card? I’m curious if the other Audi dealerships like Morton Grove or the Exchange are charging these credit card fees. In no way should this review reflect poorly on your service department. They did a fantastic job. I think management really needs to reevaluate these credit card fees as I feel it reflects very poorly on Audi of Hoffman. More

I arrived around 1:30pm to get my oil topped off. I pulled right in all the way to the front and was greeted by a young lady. I told her I just needed my oil topped off she walked me to the door and I pulled right in all the way to the front and was greeted by a young lady. I told her I just needed my oil topped off she walked me to the door and told me to wait inside. No one was inside by any of the desks, so I took a seat. As I waited patiently more and more cars pulled in behind mine. A gentleman was walking around the garage area with a clip board talking to the folks who arrived after me. After about 45 minutes a guy came up to me and handed me my keys and said my oil was topped off. I went out to my car, and it was not washed so I asked him if they could wash it, and he said I'd have to wait another 45 minutes. I told him forget it; I'll take it to the car wash. I would not rate this as exceptional service. More

I brought my car in for an oil service and got superb service from Cesar from dropping the car off to picking it up. He was also able to discuss additional services needed down the road service from Cesar from dropping the car off to picking it up. He was also able to discuss additional services needed down the road More

Cesar was very helpful and patient in explaining the issue and possible solutions. I appreciate how he has to explain to my husband again the car’s problem. issue and possible solutions. I appreciate how he has to explain to my husband again the car’s problem. More

Always a pleasure working with the dealership good communication great service experience always. Never had any troubles with anything I ever brought them on any of my three vehicles communication great service experience always. Never had any troubles with anything I ever brought them on any of my three vehicles More

Thanks a lot for your great service guys, as always. The video from the technician very professional and helpful. Great communication and best quality. Audi, the best for the best 💪 The video from the technician very professional and helpful. Great communication and best quality. Audi, the best for the best 💪 More

Took great care of me, excellent customer service, complementary coffee and water just no snacks but still excellent service, and the dog made it a 5 star. complementary coffee and water just no snacks but still excellent service, and the dog made it a 5 star. More

Audi Hoffman Estates fit me in quickly and serviced my car right away. I had the car back the same day and the Service Department handled everything very efficiently for me. I am pleased with the outco car right away. I had the car back the same day and the Service Department handled everything very efficiently for me. I am pleased with the outcome and I appreciate their attention to what I needed so that I was not without my car longer than necessary. They also communicated regarding the service so I was fully informed. More

Worked with Fabian this last Time I went In for an oil change Nice guy, no pressure, had recommendations for next time change Nice guy, no pressure, had recommendations for next time More

This was the best experience I’ve had since owning our Q7. Tim was friendly, informative, and honest. We really appreciated him. Our car was also cleaned exceptionally well this time. Thank you! Q7. Tim was friendly, informative, and honest. We really appreciated him. Our car was also cleaned exceptionally well this time. Thank you! More