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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,668 Reviews
Call Service Center (847) 843-9900

3,668 Reviews of Audi Hoffman Estates - Service Center

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May 02, 2024

Appointment was easy to make, the Dealer was very friendly , provided a loaner and fixed the problem quickly. More

by NICK.UNTERREINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Melone
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May 03, 2024 -

Audi Hoffman Estates responded

Thank you, Nick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

April 30, 2024

Always very pleasant to work with. Was in and out. Love the video that is provided. More

by adaddio66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with anyone in sales
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May 01, 2024 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 29, 2024

Good and Fast Repair service in spite of Modifications being done inside the office buildings More

by makker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs department
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Apr 29, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 27, 2024

Their communication is excellent and I feel like my car is in good hands with them More

by SUSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 28, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Susie, and we look forward to working with you again.

April 26, 2024

Cannot rate as it was under construction. People were great and courteous. Follow up was appreciated More

by RJE430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Apr 26, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

April 25, 2024

Tim is extremely clear, has attention detail, communicates well and promptly. He understands the customers needs and strives for satisfaction. You are very lucky to have a dedicated employee who More

by Jcon1352
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machunga
Report | Print
Apr 26, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Tim here at Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 25, 2024

Each time I have had my car serviced, it has been a pleasant experience. Excellent! More

by MARILYN.NIEVES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga and Brandon Radde
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Apr 26, 2024 -

Audi Hoffman Estates responded

Marilyn, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates; we look forward to having you as a valued customer for many years!

April 22, 2024

Very good customer service from the service department. Even though the service department was under construction, the team was able to accommodate my relatively urgent situation. More

by chip369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check my paperwork.
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Apr 22, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 22, 2024

Courtesy Valued Customer service even when under construction Always feels like coming home I happily swapped dealerships More

by f.chandler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

April 19, 2024

Quick, efficient service. We had no issues or concerns at this service. We were waited on promptly and service was done timely. More

by KMMUELLER6278
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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