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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,668 Reviews
Call Service Center (847) 843-9900

3,668 Reviews of Audi Hoffman Estates - Service Center

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May 09, 2024

Generally fast service and loaners are are almost always available. Service advisors are friendly and keep you in the loop during a repair. More

by RAYVAN997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

May 07, 2024

Great service as always. Service advisor kept me updated at all steps. Car was cleaned and washed after the service. More

by BSHUKLA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in Service Department
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May 07, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

May 07, 2024

Awful follow up; practically none. And it starts from the top of the service chain. More

by Kaivalya Rawal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Service
Report | Print
May 07, 2024

I have been been taking my vehicle to Hoffman Estates for 4 years and have always been pleased with the friendly staff and the great service. More

by Akram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
Report | Print
May 08, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

May 04, 2024

Got the job done quickly and turned my TT back to me all sparkling clean. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

May 04, 2024

I was very pleased with the help from Bob, the sales representative and the service department .my purchase of a new Q7 was pleasurable efficient and timely. I would recommend this Audi dealership to an More

by NEILBEAULIEU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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May 05, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Neil, and look forward to your next visit.

May 04, 2024

Honest, trustworthy and a true advocate for the customer! ! Best dealership in the Chicagoland Area!!! More

by BTAMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
May 05, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2024

Employees are polite, takes cRe of customers. Service was done on time. Car was delivered nice and clean, all work done More

by Manabsarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

May 03, 2024

Everyone was helpful. Only complaint is the cost of a battery, installation and computer alignment. More

by COLLEENNEEDHAM74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Service
Report | Print
May 05, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

May 02, 2024

From the time of getting an estimate, scheduling an appointment and getting work completed, entire experience was pleasant. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim. M.
Report | Print
May 03, 2024 -

Audi Hoffman Estates responded

Jason, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

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