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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,723 Reviews
Call Service Center (847) 843-9900

3,723 Reviews of Audi Hoffman Estates - Service Center

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August 02, 2024

Really enjoyed working with our sales rep, Eddie, as we purchased our 2021 Audi Q 3. My wife is very excited about having another Audi after giving up our 2001 Audi TT. It should also be mentioned th More

by Barnyard7744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat (@desk), and Meckala (service coo)r
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Aug 03, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad that Ediie and our team were able to help, and we hope to see you again!

August 01, 2024

Good service and follow up. Easy deal with. Charges ok. If easy get the load car will be good. More

by SHOPCRAZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service
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Aug 02, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 31, 2024

Very professional from the moment pulling in to driving away. Service was explained clear and completed in the time toldd More

by hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 01, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

July 31, 2024

Horrible customer service from Anthony Buchanan. Rude, inattentive and cold. Not at all helpful. Will not deal with them again. More

by Karla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Buchanan - horrible
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Aug 04, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience, Karla, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

July 31, 2024

Great service experience… Tim was very professional, knowledgeable, and helpful, and he kept me apprised of status the whole time. More

by JOHN_BOWMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Aug 01, 2024 -

Audi Hoffman Estates responded

John, thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 31, 2024

Anthony provided excellent customer service and kept me in the loop with everything that was going on while my car was getting repaired. More

by EK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony B. Service Dept.
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Aug 01, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Anthony met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

July 08, 2024

Quality service for my Audi 5 and the check in process was done professionally and in a timely fashion More

by LORIPICKERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Lori, and look forward to your next visit.

July 05, 2024

Been a customer for many years; going back when it was Schaumburg Audi. Service people are always very helpful and answer all my questions More

by kkinchgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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Jul 06, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

June 30, 2024

Service has always been outstanding and customer focused. They are undeniably one of the best service departments. More

by HJOBS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

June 24, 2024

Everybody was very nice since the time I walked in to the time I left everything was on time and the people were very cordial More

by Mic134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Janecek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. Dan and our team appreciate your business and hope to see you again soon!

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