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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,660 Reviews
Call Service Center (847) 843-9900

3,660 Reviews of Audi Hoffman Estates - Service Center

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November 09, 2024

By far the Worst experience definitely will never be coming back to have any repairs done to any of my cars More

by Dustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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November 09, 2024

Fabian is excellent! Great customer service. As is Andy the service manager! Part of the reason I buy and bring my 2 Audis in for service to Hoffman estates even though More

by KRIS.RHEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

November 09, 2024

Very attentive. Timely service and good communication all throughout. Comfortable waiting area also. Highly recommend More

by JEFF.CISMOSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in Service
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you for the five-star rating! It has been a pleasure serving you, Jeff. Quality customer service is always our number-one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years.

November 08, 2024

Fabian Jaimes was great and explained everything to me. And I happy with his professionalism More

by AUDIELALANIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian Jaimes was great
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Nov 11, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Fabian met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years.

November 08, 2024

Service was quick and efficient. Service was finished when promised and the car was returned clean and ready to go. Services advisor was very helpful answering additional questions I More

by TUHCHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian the service consultant was very helpful.
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Nov 11, 2024 -

Audi Hoffman Estates responded

Thank you for the review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Audi Hoffman Estates.

November 06, 2024

Nothing was fixed, but they had my car 2 weeks. I gave 1 star because I got a good loaner and the team was courteous. More

by MGROSELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several people on service team.
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Nov 10, 2024 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 06, 2024

Friendly people, helpful with urgent appts. The dog a big plus for general atmosphere and the mood while waiting More

by UPSONLARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure about the names but everybody is extremely helpful and friendly
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Nov 07, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 04, 2024

Dealer has great communication on repair progress and completion day. Loaner was clean and readily available More

by STEVEMOORE010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remwmber
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Nov 04, 2024 -

Audi Hoffman Estates responded

Steve, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 03, 2024

Waited too long for a mediocre car wash at the end Overall service on car was excellent More

by CThalheimer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Thank you for your review! We are so glad that we had the opportunity to work with you and provide excellent service. We apologize for the car wash wait and will take your feedback into account. Please don't hesitate to reach out if you need anything else!

November 03, 2024

It’s very clean and I’m always greeted when I pull up and get out. I’m always treated well by my team leader.i really like the Audi cookies but a guy beat me to the last one. I was gonna ask but decided agai More

by Ian.Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Yusko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Audi Hoffman Estates responded

Ian, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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