Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,786 Reviews of Audi Hoffman Estates - Service Center
Had 10:00 appt for 50000 mile service and told advisor that will be back at 1:00 for the car. That service is really only an oil change. When I came back at 1:00 the car wasn’t even worked on yet. Wait that will be back at 1:00 for the car. That service is really only an oil change. When I came back at 1:00 the car wasn’t even worked on yet. Waited another 1 1/2 hours in waiting room until car was being worked on. Advisor told me they had many appointments that day. What is the point of an appointment if you won’t honor the time of the appointment??? Absolutely poor customer service. 4 1/2 hours for basically an oil change is ridiculous!!! If I had one of my patients wait for hours past their appointment time to see me I wouldn’t have a business. More
The all wheels multination error is still there. The dealer just told me go back to make a inspection again. Wasted my $230. The dealer just told me go back to make a inspection again. Wasted my $230. More