Audi Hoffman Estates - Service Center

Was good, the service writer Arlen was good. Wish the communication and quicker turn around on the vehicle was improved, but I understand was some labor involved. I'm sure I'll bring the car Wish the communication and quicker turn around on the vehicle was improved, but I understand was some labor involved. I'm sure I'll bring the car back when needed. More

Tim was great to work with! Will return to this dealership next time for certain Will return to this dealership next time for certain More

I got a flat tire and after AAA installed my spare, I drove directly to the dealership. Arlen Brodeur was very helpful and was able to fit me in even though I didn’t have an appt. He expedited the proces drove directly to the dealership. Arlen Brodeur was very helpful and was able to fit me in even though I didn’t have an appt. He expedited the process for me to get new tires installed that same day so I wouldn’t have to drive too far on the spare. I’ve been a customer for many years and this kind of service is why I keep coming back. More

It took forever to get my car back even though the work was done and no one would call back with updates. was done and no one would call back with updates. More

Had to wait 10-15 minutes be on my appointment time but once I got registered everything moved effectively and Tim kept me informed of progress. once I got registered everything moved effectively and Tim kept me informed of progress. More

Outstanding dealership! Dan and Amanda in Sales and Ceaser in service have all taken care of me. All around service has been great. Dan and Amanda in Sales and Ceaser in service have all taken care of me. All around service has been great. More

Top notch service from the drop off to while the car was in service and appreciated the video from the technician. Will continue bringing my car here for future. Fabulous communication! in service and appreciated the video from the technician. Will continue bringing my car here for future. Fabulous communication! More

Everyone was very polite. Felt they were concerned about my needs. Service was easy and reasonably convenient. Felt they were concerned about my needs. Service was easy and reasonably convenient. More

Tim was very nice and listened to what work I wanted done to my car. done to my car. More

Excellent customer service. Knowledgeable and friendly staff. Providing a loaner is huge. They treat customers with respect and professionalism. Knowledgeable and friendly staff. Providing a loaner is huge. They treat customers with respect and professionalism. More