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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,723 Reviews
Call Service Center (847) 843-9900

3,723 Reviews of Audi Hoffman Estates - Service Center

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August 29, 2024

Not a good service & more expensive then other dealers. Not happy with service no choice. More

by YASH_CHAUDHARI4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Bautista
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2024 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 29, 2024

For recall repair, made appointment a week before and drove to the site, but was told there is no parts. Disappointed because I was taking a day off for the repair. However, dealer did a good job by qu More

by Chunli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 29, 2024

Everyone there is very professional and very nice to work with and very knowledgeable I always appreciate everything they do 😊 More

by FRANNYJCLEVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlo Gilli Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Filios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 28, 2024

Honest, trustworthy competent. I’ve used a lot of dealers, but am very comfortable with Hoffman states Audi. More

by brian.sammarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept
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Aug 28, 2024 -

Audi Hoffman Estates responded

Hi, Brian! Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 27, 2024

I haven’t been there in years. Until you get a service manager worth talking to, I will continue to take my business elsewhere. Not even sure why I would’ve received this. More

by Mary Myzia
Recommend Dealer
No
Employees Worked With
Didn’t deal with anybody
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Aug 31, 2024 -

Audi Hoffman Estates responded

Mary, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 27, 2024

The service was immaculate and timely. The staff was courteous and helpful. The ambiance is always great. More

by Dtanchev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikayla
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Aug 28, 2024 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your service experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

August 26, 2024

they do a half-assed job and cleaning the car after servicing...in fact. the service person left their empty Fanta bottle in my car. they don't go above and beyond like other luxury car dealers either More

by mlcerasani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
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August 25, 2024

Professional, helpful and straight to the point. No games and just a solid overall experience. More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 25, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

August 25, 2024

Came in for an oil change, bought a used Q5 from Adam. Very happy with the deal. More

by OCONNORFAM03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Izewski
Report | Print
Aug 25, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

August 24, 2024

Service Department argued with me that I did not have the prepaid service contract so I had to prove them wrong then they argued with me on what was included. Terrible first time experience. More

by RANDY.HERTEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert LeGault
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
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